I like this machine, but it is a replacement for the machine that I purchased 2 months ago. It seems to me that the original should have worked longer than that. I'm hoping that this one lasts long enough for it to be worth while. I have to give Keurig props, however, they replaced the machine for no cost relatively easily.
I was disappointed that.my Keurig had failed, so when a friendly voice on the phone assured me that it was still on warranty and that it would be replaced I was very pleased and happy. A week later a new Keurig arrived and I could not be happier. Thank you Keurig.
I received it a month ago and my husband and I are enjoying it! I used the office one for a couple of years and when I retired I had to get one for my home.
Concerned that the old coffee maker may have been replaced with a refurbished one??? Reason I question this is that there is a delay when button is pushed to brew coffee and sometimes the button needs pushed twice to begin brewing at all. Looks brand new, just issues with this one.
I bought a kerig last May. When it broke I called kerig. The representative explained a very simple return procedure and sent me a new one. Very friendly, very easy.