Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Posted by: Cash16
Verified Purchase:Yes
After almost a year of having my machine it just died. I was able to get someone to help me & get the requirements for the replacement. I did the required things & waited a couple weeks. This was to give time due to the replacement being during Thanksgiving. That is where it became complicated. The pictures required on the return email got lost. Then called & tried to get someone to help me, that person tried to create a whole new ticket & process. Called back and they tried to transfer me to someone else due to the call being transferred to some other country it kept being dropped or where I could only hear myself. Eventually 4 calls later I got someone who was able to track all the calls & tickets & put them together & eventually get my replacement under warranty sent, after almost 2 months of the original call.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JJKL
Verified Purchase:Yes
Been using Keurigs for years. Great service, great product.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Boston and Fort Hood
Verified Purchase:Yes
Thank you sticking by your product and resolving my situation. Promptly & efficiently!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: KC8458
Verified Purchase:Yes
My Keurig that wasn’t even a year old stopped working. I called and was able to get a replacement for it which arrived in 5 days!! The agent was so kind and walked me through the steps to get a new one. The warranty covered everything!!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Woodchucker6180
Verified Purchase:Yes
I only use the k-cup universal coffee filter. If you happen to put a little bit too much coffee/pass the full mark, it will explode. Making a mess all over the place. Never happened with my old 2.0 but after years of use it finally died. I could fill my filter all the way up and never had it explode.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Mbeau
Verified Purchase:Yes
Our Keurig coffee maker stopped working right after the year warranty expired. We contacted Keurig and they said the would still honor the warranty and sent us a new unit. I love companies that stand behind their products.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: KEBrown
Verified Purchase:Yes
Called and reported an issue confirm some details and received a replacement unit within no time excellent service.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Carmie
Verified Purchase:Yes
This unit is not the best I have had . My last unit was far better than this unit! Very disappointed .
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, January 18, 2024
Hello and thank you for your review and feedback. We're sorry to hear that you're disappointed in your purchase of your K-Supreme coffee maker. We work to provide our consumers with the best product and experience possible and would love to hear some additional feedback of how we can improve. Please reach out to our Consumer Care team at 866-901-2739. We look forward to hearing from you!
Written by a customer while visiting keurig.com