Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
1
3 months and it quit. No power.
on March 27, 2021
Posted by: Anonymous
I received this from my girlfriend as a Christmas gift 2020. We've been using it for all of 3 months. She went to make a cup of coffee a couple mornings ago and its completely dead. No power. Seems that's a common issue here from the comments. Unfortunate as its fantastic when it works. Will call customer support to have them replace it for free or will let everyone know what garbage they are and not to buy anything from them.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 30, 2021
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Posted by: SS77
Verified Purchase:Yes
This machine is quiet, fast and easy to use. I love it!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Junk - DO NOT BUY
on June 17, 2021
Posted by: John Scott
This is by far the worst model Keurig has ever made. 1st one was dead in the box. 2nd one died after a couple of months. 3rd one died a few months later with the same issue. 4th one just died. Demanding a different model.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 18, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Posted by: DrEllen
Verified Purchase:Yes
I have had quite a number of Keurigs over the years for home and vacation homes.
The new K-Supreme is one of my favorites. It has a small footprint, weighs much less than my previous Keurigs and it is s perfect as a single-serve coffee maker.
The new K-Supreme is one of my favorites. It has a small footprint, weighs much less than my previous Keurigs and it is s perfect as a single-serve coffee maker.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Coffee is my morning
Verified Purchase:Yes
Cheaply made! Very plastic wish I would have order a better model!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Rivierarick
Verified Purchase:Yes
This took the place of a older model that was still working. We like our new one because it's more compact and quieter.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Gmom10
Verified Purchase:Yes
Once I figured out how to get the water filter in, support was no help. Take note it fits in with the filter down!! Really like that it doesn't take up so much space like my old one did. Works great...
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care , May 11, 2022
Thank you for your positive review! We apologize for your experience with Consumer Care and always strive to provide the best experience. We will be sure to pass this feedback along to the appropriate team. Should you ever need future assistance we are confident our team will be able to address your concerns, please don't hesitate to reach out at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Defective Coffee Maker
on October 25, 2022
Posted by: kef05
Didn't even have for a year and had to descale. Kept following descale directions and for an hour and a half, it did not work. Spoke with customer service, said they should replace my Keurig but would need to follow their specific instructions and they would send me a new one. Followed their directions and they aren't sending me a new one. Super disappointed!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 26, 2022
Thanks for your review. We're sorry to hear about this. Did you activate the Descale Mode on your K-Supreme coffee maker before starting the process? To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the descale process is complete, the DESCALE notification should turn off automatically. We pride ourselves on our Consumer Care and always try to ensure the Consumer is satisfied with the outcome. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com