Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
1
Avoid this machine!
on July 19, 2021
Posted by: coffee lover54904
I loved my new Keurig for 3 months until the Descaler light came on. I descaled it per the directions twice and the descaler light would not go off. Then it started making about 2 ounces and shutting off. I have descaled it 8-10 times. I've lost count! The bottle of descaler solution, not the little pouches. The last time I descaled it two times back to back and used the rinse pods. The descaler light is still on and it still shuts off after about 2 ounces. I have descaled this machine more times in 6 months than my old one that I had for more than 5 years. I wish I had kept the old one. It was slow and noisy and big and clunky, but at least it made coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Stopped working after 4 weeks
on July 20, 2021
Posted by: AJ10
I bought this machine 4 weeks ago. Today went to make coffee and there is no power to the machine at all. Confirmed it was not outlets.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Second machine and still issues !
on July 21, 2021
Posted by: Patty3404
I bought this machine in March and had difficulties with it , filling correctly , high splashing over the cup and the need to descale within a short period
of time . Within two days of completing it . Customer service replaced it and we have had it since June . This week it is only dispensing a small portion of coffee so it needs to be run through twice to get a full cup of coffee . It doesn’t indicate it needs to be descaled and I have flushed the system to get any grounds out of the needle as the troubleshooting recommends . I really hate this machine and am looking for another brand completely . What are the chances I get 2 defective machine ?
of time . Within two days of completing it . Customer service replaced it and we have had it since June . This week it is only dispensing a small portion of coffee so it needs to be run through twice to get a full cup of coffee . It doesn’t indicate it needs to be descaled and I have flushed the system to get any grounds out of the needle as the troubleshooting recommends . I really hate this machine and am looking for another brand completely . What are the chances I get 2 defective machine ?
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not Happy
on September 10, 2021
Posted by: Dmike
I have been a Keurig user for many years and have been generally satisfied with the coffee makers. We purchased this unit in July and within a month, the descale light turned on. In addition, we are constantly getting grounds in the coffee in spite of cleaning the needles and running hot water rinse cycles. Maybe multi-stream technology has not been fully vetted.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care , September 15, 2021
Thank you for reviewing your K-Supreme coffee maker. We're sorry to learn that your machine is not functioning correctly and would be more than happy to assist you. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to speaking with you!
Written by a customer while visiting keurig.com
Customer Rating
1
Keurig has dropped the ball !
on January 18, 2022
Posted by: RobbG
Have been purchasing Keurig coffee brewers for a long time and just replaced my Duo with this K-Supreme. THE ABSOLUTE WORST MACHINE I`ve ever owned. Instead of punching one hole in coffee pod it now punched 5, yes FIVE HOLES and tears the pods sometimes spewing coffee grounds all over. Constantly have a mess to deal with. WOULD NOT RECOMMEND TO ANYONE. DO NOT BUY !!!
Written by a customer while visiting keurig.com
Posted by: GwenNDean
Verified Purchase:Yes
I upgraded my Keurig from the single serve no reservoir to the newest brew technology and a reservoir. Nice to not add water every cup.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: DCSelden
Verified Purchase:Yes
Looks great and works. Says add water after brew even when it’s full of water .
Response from keurig.comBy Keurig Consumer Care, December 18, 2023
Thank you for taking the time to share your feedback. The behavior you've described in your review is not typical of the K-Supreme coffee maker and our team would like to assist with this! Please don't hesitate to reach out to us at at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Written by a customer while visiting keurig.com
Posted by: Anthony E
Verified Purchase:Yes
Works really well and easy to use. Coffee tastes great every time.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, May 29, 2024
We’re so glad to hear that you’re enjoying your K-Supreme coffee maker Anthony! Thank you for taking the time to leave us your review. Happy brewing!
Written by a customer while visiting keurig.com