I love my Keurig. I can choose any variety of coffee and it tastes the same every time. It is hot and so enjoyable! There are different cup sizes and you can select strong or regular. Wonderful product.
I was very pleased to have my coffee pot replaced so easily! The first person that I talked to did not carry through on her promise, so I did have to call again. He see my four stars!
Keurig went above and beyond on my replacement brewer My older one just died and was out of warranty. After talking to them about a replacement and maybe a veterans discount, they just replaced it free of charge with a brand new brewer and full warranty. Great company!
The fact that I needed a warranty replacement after 60 cups of coffee speaks volumes about the current quality (or lack thereof) of these new coffee makers. My previous Keurig lasted 8 years before I needed to replace it, and the new one lasted for 3 weeks. What's even more alarming is the amount of information posted to social media about people who have experienced the same problem. Have you addressed the thermal overload problem that renders this unit completely inoperable?
I telephoned the help line and was very pleased with the person on the other end of the line. I simply described what was going on and was advised that the coffee maker I had was probably defective and a replacement would be sent to me. This is our 2nd Keurig. The first one last for quite a few years and we are looking forward to great coffee for quite a few years to come.
I love my new Keurig! I really like the compact design. It's small but still has a decent size reservoir. It heats up very quickly and is quick to brew my cup of coffee.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, March 18, 2024
Thank you for taking time to share this feedback about the design of your K-Supreme coffee maker. We appreciate the love!