Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Posted by: Martha Sue
Verified Purchase:Yes
I had a problem with my recently purchased Keurig coffee maker. I made a call and they immediately replaced mine with a new one! Buy it for the coffee but keep it for the excellent service!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: George68
Verified Purchase:Yes
I purchased my Keurig coffee machine approximately a year ago and a few weeks ago the coffee machine would not brew. I went through the instructions and descaled the machine numerous times, but was not able to make it work so I called customer service to see if they had any other suggestions for me. The customer service person spent 20 minutes with me on the phone offering different suggestions to make the coffee machine boil again. After this time, the customer service rep Shared with me that QA will send a replacement coffee maker to my home free of charge, no cost to me. Within two weeks, I had my new Keurig, coffee maker, and Emma, static of the service, the patients and the efficiency of getting the new machine. I was not expecting that type of gesture.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: KeurigBrew
Verified Purchase:Yes
We received a K-Supreme Single Serve coffee maker as a Christmas gift last year. We did not use it a lot. Didn't use it all summer. Then in the fall went to brew a cup. Everything started fine, returned to the room expecting a hot cup of coffee but found it powered off instead. Could not get it to turn on again. I called Keurig support. The agent was very helpful. She walked me through a few problem determination steps without any success. And then she provided the steps to get a replacement sent. A couple pictures to e-mail, and a few days later the replacement arrived! Very happy with the service! So, a little disappointed the 1st Keurig failed after light use in under 1 year. But very happy with the quick replacement.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Carmie
Verified Purchase:Yes
This unit is not the best I have had . My last unit was far better than this unit! Very disappointed .
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, January 18, 2024
Hello and thank you for your review and feedback. We're sorry to hear that you're disappointed in your purchase of your K-Supreme coffee maker. We work to provide our consumers with the best product and experience possible and would love to hear some additional feedback of how we can improve. Please reach out to our Consumer Care team at 866-901-2739. We look forward to hearing from you!
Written by a customer while visiting keurig.com
Posted by: Sheepshead
Verified Purchase:Yes
2nd new Keurig. One didn’t close and this one leaks
Response from keurig.comBy Keurig Consumer Care, April 1, 2024
We are sorry to hear about your experience with your Keurig coffee makers. We certainly wouldn't expect this from any of our products. If you are still experiencing an issue with your coffee maker, please reach out to our Consumer Care team at 866-901-2739. We will be happy to help!
Written by a customer while visiting keurig.com
Posted by: Vlkc56
Verified Purchase:Yes
I have been a Keurig Customer for many years, have purchased several for myself as well as several for gifts. Recently after a cleaning my coffee machine stopped working, I contacted the company and they graciously replaced my broken unit. Thank you!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: ReneeS
Verified Purchase:Yes
Have used Keurig k-cup machine for over 8+ years. This is newer version for me and sleek and easy to fill. Love it!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, September 5, 2024
Thank you for taking time to share this feedback about the design of your K-Supreme coffee maker Renee. We appreciate the love!
Written by a customer while visiting keurig.com
Posted by: TooTall
Verified Purchase:Yes
This is my third Keurig of this model within a year. I enjoy the use of this coffee maker and the ease of using it. As long as it has no problems, I will give it 5 stars. Took a couple of phone calls to get a replacement, even though they offered me a 50% discount on a new one. The first Keurig was a Christmas gift, so I couldn't see the reasoning of having to purchase a new one when I didn't even purchase the one that needed a replacement, especially with a 1 year warranty.
I would recommend this to a friend!
Written by a customer while visiting keurig.com