This is a replacement for previous model I purchased (5 months), unfortunately technical problems rounded machine experience. I hope this one works better.
I purchased this item 6 months ago and this one is a replacement for the original, which unfortunately stopped working. However, I received my replacement with little or no effort from Keurig and have had no problems with the replacement so far. I am glad because I love the taste that I get from the strong brew function on my Keurig Supreme.
Thank you Keurig for replacing my coffee maker that was less than a year old. And even though you said it would be about 10 days before I received my replacement unit I had it in 2 days! Thank you, thank you, thank you!
This is the 3rd Keurig K-Supreme Single Serve Coffee maker I've purchased in the last couple of years. The first one, after a year and a half, went up in smoke. The second one went up in smoke after only 4 months of use. What am I doing wrong? Decided to give it another try as I do like the Keurig. I made this last purchase one month ago. So far so good. However, if this one bites the dust I'm giving up and going back to my reliable Cuisinart Coffee Maker. I'm going to recommend and rate the Keurig K-Supreme Single Serve as a yes even though I've had issues.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, April 5, 2024
Thank you for your review. We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.