Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
1
Very Disappointed
on February 26, 2023
Posted by: Black Ice
I have had my new Keurig little less than a month now and very disappointed in how it was made. When I put the top lever down to make coffee everything start to move around. The water reservoir is very loose again very unhappy I wishI kept the my original one.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 27, 2023
We're so sorry to hear you've been disappointed with your K-Supreme coffee maker. If you try reaching out to our Consumer care team at 866-901-2739, they will be happy to look into this further for you.
Written by a customer while visiting keurig.com
Customer Rating
1
Worst Keurig I ever had
on March 5, 2023
Posted by: Peatrie
Bought this a month ago. Slow drip ever, weak flavor even on Strong setting. I already had Keurig reusable cups but had to buy these special ones with 4 extra holes that have rubber that cover the 4, (that is Suppose to make coffee saturate and more flavorful, lol).
Actually, more coffee is used to fill the cup. I use the same measure spoon as with my previous Keurig, but I have to use more to fill to the low level line. I like my coffee strong. When I add more grounds they get in my coffee and no stronger. Oh, and if you like cool temp coffee and not hot, that’s what you get.
Disappointing Keurig!
Actually, more coffee is used to fill the cup. I use the same measure spoon as with my previous Keurig, but I have to use more to fill to the low level line. I like my coffee strong. When I add more grounds they get in my coffee and no stronger. Oh, and if you like cool temp coffee and not hot, that’s what you get.
Disappointing Keurig!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 7, 2023
We're sorry to hear you've been disappointed with your K-Supreme coffee maker. If you try reaching out to our Consumer care team, they will be able to help: 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Love Keurig products
on March 11, 2023
Posted by: Lucy1
Big coffee drinkers and faithful to Keurig brands. I bought this a month ago and it has been more of a headache to me waking up fighting with coffee machine to brew. Sad to say I am really disappointed. I will be returning it for a different model of Keurig. It steams profusely and grounds sometimes spit out. Not sure if it is just a bad one in the bunch.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 14, 2023
Hello Lucy and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet returned the K-Supreme coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
3
Nice while it lasted
on March 15, 2023
Posted by: RTR_MJ
It worked nicely especially liked the multi-stream tech, the large reservoir and the various brew sizes. I unplugged during a week vacation, plugged it back in and it smoked and sputtered and never came back on. I bought in Nov 21 and it died in Feb 23. I just expected it to last longer than that.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 21, 2023
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Supreme coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
2
this is an over priced pile of junk.
on March 19, 2023
Posted by: Rusti
My children bought me this sleek new "Supreme" coffee maker and the instructions on it are onerous. The DESCALER costs more than it's worth and when you've spent a lot of time doing the DESCALE, it still is on blaring at you. The additional cost of filters and descaler is a waste.to get more money and doesn't work anyway. 20 minutes to clean it and a ton of wasted money and time.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 21, 2023
We're so sorry to hear you've been disappointed with your K-Supreme coffee maker. We'd love to look into your concerns further. Please reach out to our Consumer Care team at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Not great
on April 11, 2023
Posted by: Bec29
Bought this a year ago, used it maybe 40 times and it stopped working. You can’t turn it on or anything. Do not recommend.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 13, 2023
In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!
Written by a customer while visiting keurig.com
Posted by: Ricky D
Verified Purchase:Yes
I had a brewer go bad and when I called support, after going through some troubleshooting steps, they sent me a replacement (after verifying my purchase of original). U really expected smoke and mirrors, hoops and loops. Thanks Keurig for a hassle free replacement!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Hbartruff
Verified Purchase:Yes
This was a warranty for my broken Keurig. I loved the way customer service treated me. They were clear in the return instructions and made me feel important.
I would recommend this to a friend!
Written by a customer while visiting keurig.com