Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
1
Worst Keurig I've ever had!
on January 3, 2023
Posted by: fergietoo
I bought this Keurig last month. When I took it out of the box the top did not seem to lie flush so that when I try to make coffee, I have to hold the top down to make it work. I have had Keurig coffee makers for the last 18 years and they were great. We even had one in the office and it was great too. This model is cheaply made and flimsy. I am returning it!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 9, 2023
We understand your frustrations and are sorry to hear you returned your K-Supreme coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Customer Rating
1
Dead just out of warranty
on January 7, 2023
Posted by: SheliaC
One day I took off the reservoir to clean it and fill it back up. And no, it wasnt brewing while i did this. The next time I went to brew coffee it started OK but before it began to dispense the coffee it stopped and turned itself off. It was dead and I was MAD! From my research this is a flaw in the machine dealing with the thermostat on the inside of the brewer. I took the thing apart, reset the thermostat and it believe it or not it worked! Thanks YouTube! It worked for a couple of months but then I needed to take off the reservoir. This time I turned off the machine first. Put the reservoir back on and turned it on. Guess what...next brew...dead! Yeah I'm not taking the thing apart everytime I need to take off the reservoir. In the trash. Waste of money as it barely lasted over a year.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 10, 2023
Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet disposed of the K-Supreme coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm EST and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Posted by: IBM79
Verified Purchase:Yes
I bought 2 weeks ago and am disappointed in it. Not as sturdy as previous one, like the side view but is not attached accept at bottom, so wobbly, has a hanger hook opening but no hook on side to stabilize it.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 30, 2023
Thank you for your review and feedback. If you ever need assistance with your K-Supreme coffee maker, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Bd123
Verified Purchase:Yes
I like the coffee maker but the first one just quit working after a few months. Hope this one lasts longer.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 3, 2023
Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
2
Great machine when it works
on February 7, 2023
Posted by: caking715
I received this for a Christmas present and was so excited! It worked well pumping out the coffee as I needed it rather than a whole pot that had to be kept hot or reheated. Then it suddenly stopped working. Customer service was great and sent me out a replacement after a little troubleshooting to let them know it truly would not turn on. I am now in the process of getting a replacement for the 3rd one. Yes, I have had two replacements in two years and now the current one is doing the same thing! If you don't have the patience to wait for the replacement to come don't purchase this version of a Keurig! I can't get my money back either. I either take the next replacement or pay the difference to try a different model. At least the customer service staff was polite and calmly walked me through the procedure. I would give this one star except for the great customer service.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 9, 2023
We appreciate your review and apologize your K-Supreme coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Bought 2 and both lasted 14 months only
on February 14, 2023
Posted by: Dmcguire
I bought 2 for gifts Christmas 2021 and both had electrical issues in both houses within 14 months needed to replace. One wouldn’t turn on and other kept tripping the gfi plug in kitchen. Very disappointed.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 17, 2023
We are sorry to hear about your experience with your Keurig coffee makers. We really wouldn't expect this from any of our products. We will be happy to assist you. Kindly reach out to our Consumer Care team at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
POOR RELIABILITY
on February 16, 2023
Posted by: WJGIUNTASR
OK FEATURES, POOR RELIABILITY, FAILED TWICE
SLOW PERCULATING AND STOPPED BREWING AFTER ABOUT 10 MUGS OF COFFEE EACH TIME
SLOW PERCULATING AND STOPPED BREWING AFTER ABOUT 10 MUGS OF COFFEE EACH TIME
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 20, 2023
We're sorry to hear that you have experienced problems with your K-Supreme coffee maker. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
4
Overall Happy, a Few Minor Issues
on February 18, 2023
Posted by: mlgTexas
I've had this Keurig for 6 weeks. Overall, I am very happy with it. What I don't like about it:
1. I use small cups and the splatter is really bad. I ordered a riser and that will solve the problem. (I'm using a block of wood for now and that eliminates the splattering out onto my counter.) This is a very minor complaint. Seems like a riser should come with the machine, though.
2. It locks up once every week or two. Again, not a big deal. Unplugging for a few seconds has worked every time. Just a minor inconvenience.
3. This is my biggest complaint: I have it set to the hottest temperature setting and it is still not as hot as my old Keurig. As it is, I can start drinking the coffee immediately. I'd prefer that it be just a touch too hot to drink but not so hot that I can't sip it carefully. Maybe this is for safety reasons or that it's possibly harder to make a hotter 4 oz. brew than for larger brew sizes. I can understand that. But, still, I want it just a bit hotter.
4. It keeps pestering me about wanting to connect to WiFi. Very minor complaint (it doesn't make me do anything) but I wish I could tell it that I don't want to connect to WiFi and have it be happy with that. I guess I'm just an old guy that's not used to having my coffee machine trying to convince me to do something.
1. I use small cups and the splatter is really bad. I ordered a riser and that will solve the problem. (I'm using a block of wood for now and that eliminates the splattering out onto my counter.) This is a very minor complaint. Seems like a riser should come with the machine, though.
2. It locks up once every week or two. Again, not a big deal. Unplugging for a few seconds has worked every time. Just a minor inconvenience.
3. This is my biggest complaint: I have it set to the hottest temperature setting and it is still not as hot as my old Keurig. As it is, I can start drinking the coffee immediately. I'd prefer that it be just a touch too hot to drink but not so hot that I can't sip it carefully. Maybe this is for safety reasons or that it's possibly harder to make a hotter 4 oz. brew than for larger brew sizes. I can understand that. But, still, I want it just a bit hotter.
4. It keeps pestering me about wanting to connect to WiFi. Very minor complaint (it doesn't make me do anything) but I wish I could tell it that I don't want to connect to WiFi and have it be happy with that. I guess I'm just an old guy that's not used to having my coffee machine trying to convince me to do something.
What I do like:
1. The best thing, by far, for me is that I can make small cups (4 oz.) and control the intensity (I like the most intense). The intensity really makes a difference that I can taste. I like it a lot.
2. I like the pre-set. Easy to make a cup of coffee with that.
3. The reservoir is bigger than my last Keurig. That with the fact that I have and use the 4 oz. option means I'm not refilling the reservoir nearly as often. I really like that, too.
1. The best thing, by far, for me is that I can make small cups (4 oz.) and control the intensity (I like the most intense). The intensity really makes a difference that I can taste. I like it a lot.
2. I like the pre-set. Easy to make a cup of coffee with that.
3. The reservoir is bigger than my last Keurig. That with the fact that I have and use the 4 oz. option means I'm not refilling the reservoir nearly as often. I really like that, too.
Bottom line, the complaints are pretty minor and I really do like this machine. If the temperature setting would make the coffee hotter at the max setting, it would full and enthusiastic be 5 stars.
I would recommend this to a friend!
Written by a customer while visiting keurig.com