Customer reviews from blackstoneproducts.com
Blackstone - Original 36-in. Outdoor Omnivore Griddle with Hood and Folding Shelves - Black
Average customer rating
4.6
(4,608 Reviews)
Rating breakdown 4,608 reviews
5 Stars
3,469
4 Stars
772
3 Stars
228
2 Stars
66
1 Star
73
80%of customers recommend this product.
(
36 out of
45)
Customer Reviews for Blackstone - Original 36-in. Outdoor Omnivore Griddle with Hood and Folding Shelves - Black
Customer Rating
5
Excited!
on July 23, 2024
Posted by: William V
I just purchased this grill. I am having issues with one of the parts but I’m sure customer service will sort it out!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Blackstone
on July 23, 2024
Posted by: Ken B
Just got it looks amazing
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
New grill
on July 23, 2024
Posted by: Keith R
Love the grill
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Love it
on July 23, 2024
Posted by: Justin M
Love this so much I have now gotten rid of my gas grill
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Missing Handle
on July 23, 2024
Posted by: Barbara I
I absolutely love my blackstone. I have wanted one for years and FINALLY got one. But it’s missing a handle. I’m going to reach out to the company but as far as cooking it’s amazing!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Great product
on July 23, 2024
Posted by: Jacob J
First blackstone and was easy to put together! Can’t wait to use it
Written by a customer while visiting blackstoneproducts.com
Posted by: Anonymous
Verified Purchase:Yes
My Griddle came with a broken heat shield and a dented front panel. Not a big deal. The one star comes from me emailing support about it and not receiving any response for two weeks now. So I assume the griddle being broken is how it was supposed to be.
Response from blackstoneproducts.comBy Customer Support, March 4, 2025
We are sorry you didn’t hear back as quickly as you’d hoped. We typically respond within two business days depending on whether or not we are in our busy season. We’ve been making multiple changes to both our team size and hours to ensure we can get faster response times moving forward.
One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Cook Top
on July 22, 2024
Posted by: Bobby G
The cook top was a little hard to put on due to being a little warped. The side shelf was a little warped as well. But with a rubber mallet it worked out.
Written by a customer while visiting blackstoneproducts.com