Thank you for sharing your feedback, and we sincerely apologize for your experience. We strive to deliver high-quality products, and it’s disappointing to hear that this one did not meet your expectations. We would like to note that this is not a common issue. That said, your experience is important to us, and we want to make it right. Please email our consumer relations team directly at hello@zwillingus.com with your name and contact information, they would be happy to assist you.