Customer reviews from Dyson
Dyson - Vacuum Ball Animal 3 Total Clean Upright
Average customer rating
3.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
27
4 Stars
16
3 Stars
7
2 Stars
9
1 Star
4
66%of customers recommend this product.
(
39 out of
59)
Customer Reviews for Dyson - Vacuum Ball Animal 3 Total Clean Upright
Customer Rating
5
Unbelievable suction!!
on March 17, 2023
Posted by: Mitch1776
from Oklahoma
Gender:Male
This is my second Dyson. My first is an Animal Ball 2. It is still going strong other than my hose has a tear in it. It is almost 5 years old and I use it 7 days a week! I have OCD really bad so I clean every day. If something can take the abuse I put it through it has to be good. I wanted to get the latest model so I got the Animal Ball 3. I love the new motor bar cleaner head. It works very well and is easy to adjust between my thick carpet and my tile. It is also easy to clean. There is a button on the side that allows it to swivel up to pull the beater bar cover off to clean. The head is also smaller than my 2 which allows me to get in between chairs and such that my other wouldn’t allow. I won’t ever use another vacuum again. I’ve tried two of the biggest competitors and they don’t even compare. Seems like all the negative reviews on here are people being babies. Yes, my machine will fall over sometimes when I use the hose to clean something. Big deal. Most of the time I don’t go out far enough for it to fall over. The main thing I want my machine to do is pick up the stuff on the floor and this one does it incredibly well. I cannot believe how strong the suction is. So far I am very happy with this vacuum. Also, I have read many reviews talking about how heavy this vacuum is. I can pick it up with one arm and it ain’t very heavy at all. And my shoulders are terrible. It’s actually one of the lighter ones. Much lighter than older dyson’s. I have thick high pile carpet and it goes over it easily. You have to adjust the cleaner head to the floor type you are using. I also read someone say this animal 3 doesn’t pick up as good as the animal 2. That is NOT true. If someone isn’t satisfied with this vacuum, they won’t be satisfied with any.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Regret this Dyson purchase
on February 10, 2023
Posted by: Kirac
from Arlington VA
Gender:Female
Generally I absolutely love Dyson products (had or have two previous upright vacs (including animal), hand vac, hair dryer, and hair wrap), but this is the worst product I’ve purchased from Dyson. This newest animal vac is so much unbelievably heavier and also bigger than my two previous versions (also appears cheaper made). It is so hard to maneuver/bulkier on any type of carpeting that it is burdensome to use. Truly regret this purchase and am surprised this made it through their design/acceptance team.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, February 13, 2023
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of the frustration with your Ball Animal 3 upright machine. We designed the Ball Animal 3 with an updated motorbar cleanerhead to provide a deeper clean and less tangles. The Ball Animal 3 is bigger than the predecessor, but it still features the Dyson Ball technology that makes it easily maneuverable around obstacles.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry to hear of the frustration with your Ball Animal 3 upright machine. We designed the Ball Animal 3 with an updated motorbar cleanerhead to provide a deeper clean and less tangles. The Ball Animal 3 is bigger than the predecessor, but it still features the Dyson Ball technology that makes it easily maneuverable around obstacles.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
2
Great suction power poor maneuverability
on October 17, 2022
Posted by: OKMountainmama
from Choctaw, OK
Gender:Female
I'm a first time Dyson user and was very excited to get one for the first time. They are famous for the suction power and that's why I wanted one. Many other brands disappointed me as they leave trails of debris that I would have to go back over. I was very pleased with it's power. My expectation was that it would have great and easy maneuverability but I find it's very stiff and does not angle easily causing my hand to get tired after a while. The handle is not really ergonomically correct. It does ok on the carpeted bedrooms but is very hard to turn on solid surfaces and feels like it only wants to go forward. The handle/nozzle attachment is not quick or easy to pull out and use like other brands. I found an annoyance to use and growled every time I had to pull it out to use it. I do appreciate the hose length, although it's very stiff and hard to keep extended without it wanting to retract back quickly. Other brands were too short causing the vacuum to tumble over if you pulled too far. I was concerned about the suction being too powerful on my higher pile area rugs. It does help that there is height adjustment, but unfortunately it takes an arm workout to run it over the rugs due to the powerful suction. I understand that you can't it have both ways (great suction without drag) but it would be nice if it could adjust suction power much lower with a good sensor to detect shag or high pile rugs. Debris bend is very easy to pop open and clean out. I shed so much and my long hair would clog my other vacuums, not this one! I love that hair does not get caught in roller! For the high price, I would have expected a few more hand tools! There are a lot of positive features but the ease of use and maneuverability could use some fine tuning. Besides it's popularity for reliability and great suction power, it's a fancy looking plasticky machine like all the rest. It's good to finally experience, but way over priced. I had pretty high expectations naturally to meet that price tag, unfortunately I was a bit disappointed and didn't feel it was worth it in the end.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 19, 2022
Hi there, this is Kelly with Dyson. Thank you so much for taking the time to share your review with us. This was very helpful to read, and we love to hear and learn from our owners. We're glad that you've found the suction power that the Ball Animal 3 offers to be suitable enough for your home to pick up everything it needs to, including hair. We love the new Anti-tangle Motorbar™ cleaner head, and its ability to direct hair into the dust bin, rather than allowing that to wrap around the brush bar. We listened to feedback of owners of our previous vacuums and this improvement will make vacuuming in homes with pets or even longer human hair much easier with less maintenance.
With regard to the hose, I can confirm that we would essentially expect the hose to become more flexible with time and use. A few tips we can provide would be attaching your accessories directly to your hose, as this will also help expedite stretching the elasticity of the hose. Dyson vacuums are engineered with versatility in mind and attachments may be used on either the wand or directly on the machine itself for added convenience.
If you have any other questions/concerns or feedback you'd like to share, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
With regard to the hose, I can confirm that we would essentially expect the hose to become more flexible with time and use. A few tips we can provide would be attaching your accessories directly to your hose, as this will also help expedite stretching the elasticity of the hose. Dyson vacuums are engineered with versatility in mind and attachments may be used on either the wand or directly on the machine itself for added convenience.
If you have any other questions/concerns or feedback you'd like to share, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
2
too heavy - suction not as good as dyson 2 ball
on January 15, 2023
Posted by: sammills
from New york
Gender:Male
I wish i stuck with the dyson 2. This one is way heavier, and it seems to have less power than my dyson animal 2 ball. I'm a huge fan of Dyson and this is the fourth Dyson vacuum my phone I own the portable ones and the non Portables but this one is just a total disappointment and I never use it I wish I could return it unfortunately
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Customer Rating
3
Disappointed
on October 30, 2022
Posted by: Dave1000
from Central ma
Gender:Male
I had high expectations when I bought this vacuum, for well thought out compromises and clever design. Some features are well done like the ball that turns the vacuum by twisting the handle (took me a while to figure that out) and the easy to empty debris container. But some features are not good compromises. One is the self storing hose. While this works well to store the hose, it is like fighting an elephant to use it. It constantly wants to collapse to the storage petition while using it, causing the vacuum to move toward you and the hose to kink near the wand. This is unlikely to improve with time because it is partially caused by the strong vacuum and negative pressure in the hose. The strong vacuum also makes it very difficult to vacuum an area rug. When you get to the edge of the rug and try to reverse direction, the vacuum sucks the rug up and jams the rug beater. You have to shut the vac off to detatch it. To avoid this you have to vacuum one direction and then lift the vac off the floor and put it back in the middle of the rug for each pass. I would prefer a non-collapsible hose that I don't have to fight. It might make sense to offer that as an accessory. The beater bar head is too high (and not wide enough) to get under many objects when used on a hardwood floor. Perhaps an accessory without a beater bar that has a low profile (and wider) that can be mounted in place of the beater?
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, November 2, 2022
Hi Dave, this is Kelly with Dyson. Thank you for taking the time to share your thoughts and feedback. We love to hear and learn from our owners. With regard to the hose on your Ball Animal 3, our hoses are generally pretty stiff right out of the box. They will loosen up over time, eventually becoming more flexible or pliable. You can fully outstretch the hose and leave it stretched like that over night - this can help it to relax some and become a bit easier to use.
You might find that when you are vacuuming surfaces such as area rugs or mats, that are not fixed down to the flooring underneath, that it's hard to do so, due to the powerful suction this unit provides. The cleaner head will form a tight seal to the flooring underneath. You may find that by adjusting the slider to the left on the front of the cleaner head will result in an easier maneuverability on those surfaces. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
You might find that when you are vacuuming surfaces such as area rugs or mats, that are not fixed down to the flooring underneath, that it's hard to do so, due to the powerful suction this unit provides. The cleaner head will form a tight seal to the flooring underneath. You may find that by adjusting the slider to the left on the front of the cleaner head will result in an easier maneuverability on those surfaces. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
HEAVY and VERY difficult to maneuver
on October 18, 2022
Posted by: Sus22
Gender:Female
Great suction, is too heavy and difficult to maneuver, not an easy vacuum to use.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 20, 2022
Hi there, this is Kelly with Dyson. We're sorry to hear that you're not having a 5-star experience with your Ball Animal 3. Your machine features an Anti-tangle Motorbar™ cleaner head, with suction control. The three levels of suction are controlled by the slider on the front of the cleaner head. Slide the suction control to suit the floor type, either positioning the slider left, center or to the right. The operational weight of this vacuum is on par with our other full size upright machines. If you're finding the vacuum hard to push or maneuver, even after adjusting the slider, it could be a compatibility issue with your flooring. We always suggest checking with your carpet maker to see what guidelines they may have regarding suction power or use of a spinning brush bar. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
2
Mixed Feelings with 1 Big Negative
on October 16, 2022
Posted by: Jas2041
from Vancouver, WA
Gender:Female
I have owned like 10 Dysons between uprights & handheld & while I am impressed with the suction power of this it has flaws. First of all it would be great if this had a full size head & also if it were a bit taller. It's nice to be able to manually adjust the floor height especially with high pile carpet, but I am finding sometimes the adjustment doesn't work. The huge flaw with this vacuum is the no tangle brush head. While it's awesome that it doesn't tangle & you can pull the brush out to clean, on the right side of where the brush attaches string & hair get wound up & dirt & fur collects & packs in. You can't full access this area to clean it & it affects the performance of the machine. I would rather have a machine I could remove all the debris.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 18, 2022
Thank you for your feedback on Dyson Ball Animal 3. We appreciate you taking the time to share with us.
If you require assistance, or have any concerns about your machine, please do not hesitate to reach out to us at askdysonus@dyson.com
Best wishes,
Amanda
Dyson Customer Support
If you require assistance, or have any concerns about your machine, please do not hesitate to reach out to us at askdysonus@dyson.com
Best wishes,
Amanda
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
2
All money is in the motor
on October 16, 2022
Posted by: Acc101
from Salt lake city
Gender:Male
All the money went into the motor and didn't leave any room to make a quality casing and wheel system. I love the sucking power but hate the cheap feel of everything else. Lots of thin plastics and the wheels don't stay up when moving around when it's off. I wouldn't buy again. We are hoping the plastics last more then a year. Pieces don't fit firmly because of the poor quality in the casing.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 18, 2022
Hi there, this is Kelly with Dyson. Thank you for taking the time to share your feedback on the Ball Animal 3 upright with us. We're glad to hear that you've found the suction power to be so powerful. One great new feature of your vacuum is the Anti-tangle Motorbar™ cleaner head, with suction control. You're able to move the slider from side to side, and adjust suction depending on the floor type you're cleaning. Also, rest assured, Dyson machines are made from polycarbonate ABS, which is same material used in riot shields and crash helmets. They are tough, so we subject them to 50,000 hours of testing and 550 individual tests – all to ensure that they can withstand a lifetime’s hard use. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson