Customer reviews from ATT.com
OtterBox - Defender Pro Series Case and Holster - iPhone 13 Pro Max/12 Pro Max - Black
Average customer rating
3.6
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
6
4 Stars
0
3 Stars
3
2 Stars
1
1 Star
2
60%of customers recommend this product.
(
6 out of
10)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster - iPhone 13 Pro Max/12 Pro Max - Black
Customer Rating
5
OtterBox Defender Pro Series Black Case and Holste
on March 10, 2022
Posted by: RF Engineer
Verified Purchase:Yes
I have purchased OtterBox Defender cases for every phone I have owned. Strong, durable and can hold up to any outside working conditions. Highly recommended for field work.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: KyrieJ
from Georgia
Verified Purchase:Yes
Love the case. Exactly what I needed for my son.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
2
Clip doesn’t hold
on February 18, 2022
Posted by: Undrwtr
from Pensacola
The case itself is fine. But the clip is terrible. I never had a problem before but my phone falls out of the clip w minimal movement w this one. It’s annoying to constantly need to check to make sure my phone is still on my hip. I’ve gone thru several screen savers because I’m constantly dropping my phone.
No, I would not recommend this to a friend.
By OtterBox Customer Support, February 18, 2022
Hey Undrwtr,
Yikes! Sorry to hear the belt clip isn't meeting your expectations. We'd be happy to help with a replacement that is sure to keep things secure. Call us at 1-855-688-7269 to set this up.
Best,
OtterBox Customer Service Team
Yikes! Sorry to hear the belt clip isn't meeting your expectations. We'd be happy to help with a replacement that is sure to keep things secure. Call us at 1-855-688-7269 to set this up.
Best,
OtterBox Customer Service Team
Written by a customer while visiting ATT.com
Posted by: M0507
from Austin, TX
Verified Purchase:Yes
The case is solid but they don’t come with a screen cover anymore like the older cases. Have to buy that separately, smh.
No, I would not recommend this to a friend.
By OtterBox Customer Support, January 31, 2022
Hi there!
We're sorry to hear about your disappointment with that Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you do run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with that Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you do run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting ATT.com
Posted by: Dan W2
Verified Purchase:Yes
It doesn’t completely cover the phone like the older ones did.
By OtterBox Customer Support, January 18, 2022
Hi, Dan!
We're sorry to hear about your disappointment with that Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you do run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with that Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you do run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting ATT.com
Posted by: Nick at night
from Williamsburg
Verified Purchase:Yes
Phone does not fit tight in holster, dropped out of it on first day!
No, I would not recommend this to a friend.
By OtterBox Customer Support, December 17, 2021
Yikes! Very sorry to hear of the unnerving start with the Defender Series Pro Case, and we absolutely want to help make sure everything gets properly dialed in going forward. Just give our friendly Otters a call at 1-855-688-7269 and we'll definitely be able to make that happen with a brand-new warranty replacement, which we're confident will give you no such trouble going forward!
Happy Holidays,
OtterBox Customer Service Team
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting ATT.com
Posted by: Suz75
from Tuscaloosa, AL
Verified Purchase:Yes
This is the best case! I’ve depended on the OtterBox Defender cases on my last several phones. I initially ordered a different case when I got this phone. I quickly regretted that decision and purchased this OtterBox Defender case asap! I feel so much relief now that it is protecting my phone!!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Stevekh
from Bastrop Texas
Verified Purchase:Yes
Can use screen protector glass with this case
I would recommend this to a friend!
Written by a customer while visiting ATT.com