We thoroughly enjoy our new water cooler. Our previous model did not have the hot water feature, which we love. We look forward to many years of service.
This watercooler is quiet and both cools and heats the water very well. I like having the option to turn off the red button for the hot water option on the back so as not to waste energy.
A little top heavy - concerned it could tip over forward; no legs to adjust - seems tilted toward front; could not undo cap to drain water at setup. Otherwise looks good and work ok.
Received my Avalon cooler in December and have been enjoying the convenience of hot and cold drinking water on demand. In July had a minor leaking issue on one of the nozzles. Emailed the company and got an extremely fast response from customer service explaining a fix for the problem as well as a link to a youtube video for visualization. Worked like a charm! Cooler is working perfectly and I was extremely pleased with the help I received from service rep. Michaela H. Polite and friendly and knew exactly what to do.