When I called Avalon support in regard to my new water cooler, right away I was greeted pleasantly and in a helpful manner. Shane J became my contact person, who went above and beyond my expectations with his friendly help and guidance. He was always courteous, patient and understanding, no matter what question I had. From my experience, Avalon's representatives provided excellent customer service, support and assistance. I am more than happy with the company and would definitely recommend Avalon and it's products to others.