Response from ATT.comBy -Eli, AT&T CARE, July 28, 2025
Hi Kelly, we apologize that the device screen protector didn't meet your expectations. We understand how annoying it can be when your new products don't meet your expectations. Please remember that the screen protector comes with a lifetime warranty, and you can always exchange it for a different one at the nearest AT&T store or online. You can also visit the store for assistance and our executives at the store will be more than happy to help you get the warranty claim in the meantime get the screen protector installed for you at the store.
I purchased the new 13 Pro IPad along with the Zagg screen protector. Great iPad, not so great zagg screen protector. Followed the directions exactly and the protector never seemed to be completely centered on the IPad. I eased the corner of the screen protector up to try and center it and it cracked all the way down. I decided just to buy an Otter box case with a screen protector already installed and just go with it.