Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 inch The Frame QLED 4K Smart TV QN43LS03DAFXZA
Average customer rating
4.6
(207 Reviews)
Rating breakdown 207 reviews
5 Stars
154
4 Stars
30
3 Stars
14
2 Stars
6
1 Star
3
77%of customers recommend this product.
(
17 out of
22)
Customer Reviews for Samsung - Refurbished Excellent - 43 inch The Frame QLED 4K Smart TV QN43LS03DAFXZA
Customer Rating
5
Love the ART feature on my frame tv.
on October 14, 2025
Posted by: rhewster
[This review was collected as part of a promotion.] It's really nice to have artwork occupying a large space in our family room which we can change anytime. We can upload favorite family photos in addition to the art that comes with the tv. The non glare screen makes the are very visible in any lighting.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
We’re not crazy about ‘the frame”
on October 14, 2025
Posted by: Stilldeciding
[This review was collected as part of a promotion.] We weren’t expecting the “One Connect Box” which is the control center of the tv. It’s a separate box that’s connected to the tv. I wish the power light was in the center of the tv and not on the far right. The remote control is solar or is rechargeable, which if it dies, you have to wait for it to be charged instead of changing batteries. And we’re definitely not impressed with “the frame”. It usually takes a few times to turn the tv off after holding down the button for way too long. They could also provide a user guide that is only 1 page. With all of this being said, the Quality of the picture is very good.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Art Mode is Amazing
on October 20, 2025
Posted by: GGKOENIG1
[This review was collected as part of a promotion.] Talk about bringing joy to yourself and your room. Art Mode can do it! From the Renaissance Masters, Post Impressionists to Holiday themed art. The synopsis of the artist and the piece is a great example of enjoying and learning more about the artwork. We are so happy that we purchased this unit!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This TV is fantastic
on October 20, 2025
Posted by: Greatpicture
[This review was collected as part of a promotion.] Best TV I ever had .
Should be easier to add apps .
The art features are fantastic- feel like your in a art museum.
Should be easier to add apps .
The art features are fantastic- feel like your in a art museum.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Disconnects from apps on its own frequently
on October 20, 2025
Posted by: Dallas2025
[This review was collected as part of a promotion.] I’ve never had this issue with any other tv than the Samsung Frame. I’ll be watching something on one of any of the apps like Netflix, Hulu, YouTube etc., and the tv will shut down the app and bring me to the default Samsung tv channels or my cable connection. I then have to restart the app I was watching and find my program again. Software is up to date and this problem will not resolve.
Value
3
Response from Samsung USBy Samsung Specialist, October 20, 2025
Dallas2025,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture
on October 23, 2025
Posted by: Proudmom2782
[This review was collected as part of a promotion.] Great picture, sound, and image. I would buy this TV again.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great picture. Horrible software.
on October 29, 2025
Posted by: Joego2
[This review was collected as part of a promotion.] Have had the Frame TV for about 6 months. To insure it was mounted properly , I paid for the mounting above my fireplace. Cord was run through the wall and into a cabinet next to the set. Control box is in a closed cabinet next to the TV and I have had no issues accessing it with the remote.
Picture is great and some of the artwork is surprisingly good. Sound is good and with sound bar it is impressive.
I am using the Frame TV with Sling TV and a Sling box. Local Channels are accessed through antenna and cable into the Slingbox. Used several years with a 55 inch Samsung with no issues.
The reason for the 3 stars is the software. Simply put, it is horrible. When it works it does what is expected. However it crashes almost daily. Locks up and requires fully turning off the set to reset. More than once I have had to unplug the control box to reset the unit when simple turning off would work.
You have to plan ahead to watch something that is time sensitive, in hopes you can reach the channel before the program/game starts.
For what I paid for this set, it is frustrating at best.
For what I paid for this set, it is frustrating at best.
Looking at other reviews I see that I am not alone with these issues. When will Samsung do something to correct these issues that renders a very good concept and picture so irritating?
Value
3
Response from Samsung USBy Samsung Specialist, October 29, 2025
Joego2,
We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Love the versatility of a TV and art
on November 5, 2025
Posted by: AmyDSM
[This review was collected as part of a promotion.] We love our Samsung TV. It makes for great conversation and most of our guests are always surprised that it is actually a TV. We also love the anti-glare given that it is displayed in a very sunny room. I have fun changing the art out about every week.
Value
5
Written by a customer while visiting Samsung US