Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 inch The Frame QLED 4K Smart TV QN43LS03DAFXZA
Average customer rating
4.6
(207 Reviews)
Rating breakdown 207 reviews
5 Stars
154
4 Stars
30
3 Stars
14
2 Stars
6
1 Star
3
77%of customers recommend this product.
(
17 out of
22)
Customer Reviews for Samsung - Refurbished Excellent - 43 inch The Frame QLED 4K Smart TV QN43LS03DAFXZA
Customer Rating
3
Disappointed
on February 5, 2025
Posted by: CactusJax
from East Texas
Nick TV, BUT 1. The 2 year trial subscription took many tries to activate. The activation codes given were not accepted. Finally I got one to go through but got an e-mail stating that I had a paid subscription. I reported it, provided the requested information and was informed that my case had been escalated or elevated or something. I have heard nothing and am being billed. 2. I can't get the art function to turn off. It worked as it should for a while. I tried all the settings... but it stays on all night (in my bedroom).
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, February 6, 2025
CactusJax,
I'm sorry to hear about the Art Store promotion issues you've faced. Please try reaching us again so we can continue to assist with this.
You can call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I'm sorry to hear about the Art Store promotion issues you've faced. Please try reaching us again so we can continue to assist with this.
You can call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Clean Look
on February 5, 2025
Posted by: Ice24
We chose the Samsung Frame TVs because of their sleek, stealthy look when mounted on the wall. As we were moving into a new home, we had the foresight to install electrical outlets, cable, and ethernet connections about 5 feet off the floor during the framing process—perfectly positioned for each TV. One of my wife’s key preferences was that she didn’t want to see the side of a TV mount when entering a room.
With seven TVs to install, I knew four would be placed downstairs, visible from the side as you entered each room. That’s when I discovered the Samsung Frame TV. These TVs hug the wall so closely that most of our friends, who weren’t familiar with them, thought they were just large pieces of art.
While there is some work involved behind the TV during installation, the result is well worth it for the clean, minimalist look. I also purchased custom frames to complement the decor and complete the aesthetic of each room. The picture quality is impressive, and overall, we’re very happy with how the Frame TV elevates the look of our space.
Written by a customer while visiting Samsung US
Customer Rating
5
Fabulous Clarity on the Screen
on February 6, 2025
Posted by: Patty Cake
Every morning I change the featured painting on my Samsung Frame TV. It is a fun way to start the day. Lots of choices for Valentine’s Day.
Written by a customer while visiting Samsung US
Customer Rating
4
Nice artwork.
on February 6, 2025
Posted by: fessb
We have been using the tv for about a month and like it. The picture and sound are good and we enjoy the art work when the tv is off. Biggest negative is that it was supposed to include a 2 year subscription to the art store but I never figured out how to redeem it. Looks like I'm only getting 3 months free. Also a bit disappointed that the optional frame was so expensive for such a small profile frame.
Written by a customer while visiting Samsung US
Customer Rating
1
Art Store Coupon Doesn’t Work
on February 6, 2025
Posted by: Hill Will
from Charlottesville, VA
Super frustrating trying to redeem the 1 year free art subscription. This does not work! I have been trying for months and my emails have gone unanswered. When I follow these steps I get an expired message. I would gladly buy an annual subscription if the promised first year free actually worked.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, February 7, 2025
Hill Will,
I'm sorry to hear you're having trouble redeeming Art Store promotions. Please give us the opportunity to assist with this by reaching Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
I'm sorry to hear you're having trouble redeeming Art Store promotions. Please give us the opportunity to assist with this by reaching Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 65” Frame TV
on February 20, 2025
Posted by: Ps19
from California
I bought this at Christmas time 2024 , did not know what to expect other than what I read on line , what a surprise once I had it installed , the picture is very clear and crisp , looks extra nice once I got a very nice frame put around it to , it looks like hanging Art work on the wall
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not worth the bucks.
on February 20, 2025
Posted by: Grumpy old bugger
from Allentown Pa
I really do like the television. The picture is sharp. It functions without any problems. But its too pricey. And then you have to buy a "picture frame" to make it look like a picture thats been framed. And I inadvertently ordered two subscriptions for the art gallery and Samsung has given me the biggest run around and has not refunded one of my subscriptions. Not even offered to extend another year. So yea, not happy with the whole shabang.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, February 21, 2025
Hi,
We appreciate you sharing your thoughts on The Frame TV - we'll be sure to pass this along to our internal teams.
Please give us the opportunity to look further into your Art Store subscription issue by reaching Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to speaking with you.
~ Samsung Specialist
We appreciate you sharing your thoughts on The Frame TV - we'll be sure to pass this along to our internal teams.
Please give us the opportunity to look further into your Art Store subscription issue by reaching Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to speaking with you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
tv
on February 22, 2025
Posted by: wchris
TV keeps turning off every 15 mins by itself. I've factory reset it twice
Response from Samsung USBy Samsung Specialist, February 24, 2025
wchris,
It’s unfortunate to hear your TV is turning off by itself. Please try a few troubleshooting steps that may help solve the issue:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the TV continues to turn off by itself, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear your TV is turning off by itself. Please try a few troubleshooting steps that may help solve the issue:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the TV continues to turn off by itself, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US