Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Machine by De'Longhi - Pacific Blue
Average customer rating
4.6
(1,755 Reviews)
Rating breakdown 1,755 reviews
5 Stars
1,422
4 Stars
198
3 Stars
46
2 Stars
28
1 Star
61
93%of customers recommend this product.
(
1,452 out of
1,567)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Machine by De'Longhi - Pacific Blue
Customer Rating
3
Misleading Comparison Tool
on December 28, 2025
Posted by: HN82
from Orlando, FL
[This review was collected as part of a promotion.] I’m a bit disappointed and confused. I did the machine comparison tool on the website and chose this Vertuo Pop+ because according to the tool it could do carafe brews. Then I get the machine and it says not compatible. Very misleading but I also liked the style and the Bluetooth features. I have a Vertuo Deluxe (or whichever it is that’s more expensive) and honestly don’t understand how a more expensive model didn’t do Bluetooth or carafe pours so that was my driving force for the pop +. Again. Disappointing and I guess I’m keeping both. :-/
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, December 29, 2025
Thank you for your review, Hector, however we sorry to hear your disappointed with your machine. The Vertuo Pop+ machine brews espresso to an 18 oz carafe size, including everything in between, Double Espresso, Gran Lungo, full cup of coffee, and 12 oz Alto capsules. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Design flaw
on November 12, 2025
Posted by: Aly
I can't speak for the use of the machine since I didn't actually use it, but the design is super flawed. The distance between where you would put a mug and where the coffee comes out is comically short. This machine can brew a 12oz pod, and there is no way you could fit a mug that would hold 12oz of liquid even if you remove the mug rest. You definitely can't place a travel mug there. I returned it without using it because of this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., November 13, 2025
Thank you for your honest review, Aly. We certainly understand your frustration in the design of this machine. We usually suggest a surface to raise the machine like a capsule drawer underneath. If you should choose to come back to Nespresso, we hope you know that we're always here to help. Machine experts are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not the same.
on October 25, 2025
Posted by: Ashe
from Oklahoma
I got this one to replace my older model, thinking it would at least be the same quality, but no matter what I do, almost every coffee this thing makes it FULL of coffee grounds. Something the literally never happened with my older model. It’s honestly cut my coffee consumption down a ton because it’s just not worth the disappointment.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, October 28, 2025
Thank you for your honest review, Ashe. We share your disappointment and hope you know were here to help! Your Vertuo Pop Plus comes with a one-year warranty and we're happy to offer lifetime troubleshooting support as well as our out-of-warranty options. Please escalate these concerns at 1-800-562-1465, where we are available 24 hours a day seven days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso Pop-ing Into the Future with Vertuo Pop+
on April 3, 2023
Posted by: Richelle
from Washington D.C.
[This review was collected as part of a promotion.] The Vertuo Pop Plus is small and sleek -perfect for apartment living with limited counter space! I also travel with a Nespresso for vacation and having a petite one will make this much easier! I have owned Nespresso machines since 2017 and am pleasantly surprised at the nice details and upgrades this new machine offers. The capsule disposal is hidden within the machine which I love. Also, this machine can connect to the Nespresso app on your phone which is super cool. It is going to make the cleaning and descaling process a lot simpler for me! Overall, extremely pleased with this new machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love my new vertuo pop plus.
on October 17, 2023
Posted by: Vicky522
from Bellevue Nebraska
[This review was collected as part of a promotion.] I like the small size but it makes it difficult to make an iced drink or use a cup that is a little taller.
I would recommend this to a friend!
Response from Nespresso USABy Antonia, Customer Service, October 18, 2023
Thank you for your review, Victoria! We're glad to hear you're enjoying the Vertuo Pop, our most compact and economical machine, with more functionality to make your favorite Nespresso recipes. We've noted your feedback, and you might place your machine on a stand or capsule drawer for more room for your taller cups.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Spring for the bigger model!
on November 4, 2023
Posted by: Shayne
from Florida
This machine is extremely noisy and does not have a stable base. When you go to close the latch the entire machine moves. Very disappointing purchase for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, November 6, 2023
Hi Shayne, thank you for your review. We are dismayed to learn that the Vertuo Pop Plus does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Pop Plus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Vertuo Pop versus Vertuo Deluxe
on June 14, 2025
Posted by: Jpjr
from PR
I bought the Vertuo Pop machine a month ago. Since my counter space is limited, I selected this machine. The machine is ok. However, if you have the counter space, I would buy the Vertuo Deluxe machine. My brother has it and the machine prepares a better coffee. The cost difference between the 2 is minomal
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha, Customer Service, June 16, 2025
Thank you for your review. We’re sorry to learn that your Vertuo Pop Plus is not meeting your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. Your Vertuo Pop Plus machine is Bluetooth Compatible, to ensure that the machine continues functioning like it was designed to, we recommend that you pair your machine to your smart device to push through any necessary firmware updates. If you need assistance with your Vertuo Pop Plus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid
on April 10, 2023
Posted by: Drew
from Ohio
I expected better quality from this brand. Coffee is too watery and crème is nonexistent in this model. Skip the Pop and Next models and go with their higher end line. I’ll be returning this and just buying another Plus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , April 12, 2023
Thank you for reviewing your Vertuo Pop. We're sorry that you were disappointed with the coffee. If you would like to troubleshoot the issue with our machine experts please don't hesitate to call us at 1-800-562-1465. We will be happy to assist.
Written by a customer while visiting Nespresso USA