Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Machine by De'Longhi - Pacific Blue
Average customer rating
4.6
(1,755 Reviews)
Rating breakdown 1,755 reviews
5 Stars
1,422
4 Stars
198
3 Stars
46
2 Stars
28
1 Star
61
93%of customers recommend this product.
(
1,452 out of
1,567)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Machine by De'Longhi - Pacific Blue
Customer Rating
1
Poor Quality
on November 16, 2023
Posted by: Natalia
from Connecticut
Liked the coffee and the compact size. But the machine stopped working after three month. Cleaning and descaling did not help. The Nespresso Help Line was not very helpful either. DO NOT buy this machine, You will be disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, CRC, November 17, 2023
Thank you for your review. We stand behind our brand and our products. If the service you received was not in line with your expectations, we urge you to call back, 800.562.1465, as your satisfaction is our highest priority. We look forward to assisting you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
buy an other
on November 18, 2023
Posted by: isa3162
from new mexico
i bought the machine on September on November it was broken I cleaned it descaling nespresso solution it but it s dead.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 20, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Vertuo Pop machine. This model comes with a one-year warranty covered through Nespresso and we provide lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. We feel confident we can help resolve this issue.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Just terrible
on January 31, 2024
Posted by: wlesper1225
from dagsboro delaeware
Have had this since November (2 Months) It is too loud, keeps going red , leaks coffee through back and not making coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, February 1, 2024
Thank you for your review. We understand you're disappointed with your Vertuo Pop+ and can assure you, we're here to address your concerns. Call 800.562.1465 and a machine expert will best assist you. We're here 24/7 for your convenience and look forward to coming to a resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for marriage health
on August 6, 2024
Posted by: Silbert
from Los Angeles
[This review was collected as part of a promotion.] The daughter got a Nespresso for her apartment. My wife watched as a roommate made a cup. It looked and smelled wonderful.
We then visited the Nespresso store and purchased a unit. I’ve been making my better half soy lattes with it ever since. She is so happy.
We then visited the Nespresso store and purchased a unit. I’ve been making my better half soy lattes with it ever since. She is so happy.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee, but...
on December 20, 2024
Posted by: JT
from SF, CA
(Vertuo Pop+) Returned after one month because: #1 The coffee temperature was barely warm, thus I had to heat it up in the microwave, every time. Background; Most coffee shop brews are too hot for me. A typical Starbucks coffee I have to let sit for a few minutes with the lid off, to cool to a comfortable temp for me. This machine produces great coffee but at a temperature that is only warm. I've read other reviews that have stated this also. #2 It's so loud! And vibrates on the counter! #3 The slide mechanism that empties the used pod into the bin stopped working after only a few uses. Not a big deal, but it's something. It does brew great tasting coffee, but if you like it on the hotter side, the machine I got didn't make it that way.
After some research, I purchased the VertuoPlus ( Breville, rounded top), and what a difference. The temp is more on the hotter side, I could even let it sit for a minute for the temp to calm down a little for me. And it's much quieter, just a pleasant humm. The water tank is larger, and can be moved to either side or behind the machine. The one touch electric opening and closing is a bonus, and the pod disposal slide is working fine. I think this one is a keeper and I hope it lasts for years.
Response from Nespresso USABy Allison, Customer Service, December 21, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for the office.
on May 13, 2025
Posted by: Lil34
from California
[This review was collected as part of a promotion.] Fantastic little machine. Great for office desk space. Easy to use. Also makes me very popular at work lol.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Buy it
on July 27, 2025
Posted by: Lynz2389
from Connecticut
Honestly, my favorite coffee machine I’ve ever bought not to mention I got it on sale for Fourth of July but needs to say I would’ve spent the money on it. Either way comes in so many colors. It’s such a great small machine does everything it needs to do I love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on December 5, 2025
Posted by: askdfjklsdjafdksfl
from New York, NY
Unspeakable abomination of a machine - I have spent more time troubleshooting the meaningless red lights with a machine that refuses to function than actually making coffee with it. I have watched over a dozen YouTube videos and did every trouble shooting actions on the manual and cannot get the machine to work past the first 20 or so uses. The low price is truly justified.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, December 6, 2025
Thank you for your review, Jake. We're certainly disappointed to hear this as customer satisfaction is our top priority. We'd like to arrange an escalated call to set up next steps. Please call us at 800-562-1465 where we are available 24 hours day, 7 days a week.
Written by a customer while visiting Nespresso USA