Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Machine by De'Longhi - Pacific Blue
Average customer rating
4.6
(1,755 Reviews)
Rating breakdown 1,755 reviews
5 Stars
1,422
4 Stars
198
3 Stars
46
2 Stars
28
1 Star
61
93%of customers recommend this product.
(
1,452 out of
1,567)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Machine by De'Longhi - Pacific Blue
Customer Rating
2
Stopped working after about a year
on February 13, 2026
Posted by: Jj
This broke after about a year. I would have a blinking red light error and couldn't find any solutions across the internet. This is apparently a common issue if you look it up.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, February 14, 2026
Thank you for your review. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please call us directly at, 800-562-1465, we'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on May 11, 2024
Posted by: Covfefe
from TX
I just bought this machine after my Vertuo Next stopped working and I decided to forgo sending it back in to most likely never get repaired. I purchase this machine due to its smaller size and ability to make larger sizes of coffee than my old Next. This machine is a disappointment in quality. It does not have the same quality aesthetic as my chrome Next, it has plastic parts where my Next had metal and it is so loud when making coffee! My husband said it sounds like a lawn trimmer. Despite this, the coffee it brewed was good and hot. However, I am going to return this machine due to its overall aesthetic and part concerns so that I can buy either a more basic model and forgo the larger size pod capability :( or splurge on the Latissima. My concern with the Latissma is that I can see it has the same locking mechanism as the Next which was always difficult to shut, it has plastic vs metal parts that I saw in the online video, and people say the milk froth isn’t hot enough. Also, I’m concerned these newer models are not going to last if they have cheapened their manufacturing like so many companies have done post COVID due to supply chain issues, inflation, freight and labor cost increases. It’s an unfortunate time we live in right now.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 13, 2024
Thank you for your review. We are disappointed to learn you have experienced issues with your recent Vertuo Pop+ machine purchase. We understand your desire to have a Nespresso machine that can brew larger capsules like Cold Brew and Alto capsules in a color and style you prefer. Our machines come with a 30-day return and exchange policy as well as a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We recommend calling in to speak with a Coffee Specialist as soon as is convenient for you within 30 days of your purchase. We are confident we will find a Nespresso model that meets all your needs. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Save your money and buy the bigger one instead
on November 15, 2025
Posted by: Carey
So I would recommend saving your money and buying the bigger machine. This one is poorly designed. Coffee catchers under the pod dispenser and spills everything I clean it. Finicky in general. I loved my bigger one though.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Modern and cute!
on November 22, 2025
Posted by: None
from Seattle
We are very pleased with this machine. It has effectively repaced our antique Italian espresso machine, which makes fa bulous espresso but is a hassle to use, The coffee varieties are an added bonus, as we don't have to figure out the various quirks of grinds, water temperatures, etc. it is small, convenient, and attractive. All good!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I Love the coffee!
on March 16, 2026
Posted by: Cheribaby espresso
from West palm beach florida
[This review was collected as part of a promotion.] I love the iced coffee with foam it’s so good everytime I make it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible experience
on September 30, 2025
Posted by: Clinton70
from Atlanta GA
I bought this machine in July 2025.
It has been a nightmare. It only brews about 1/2 to 2/3 a cup before blinking red. I have run every diagnostic on Nespresso site and watched every relevant Youtube video trying to trouble shoot. Now it is leaking from underneath. A puddle accumulates on the counter every time I try to brew a cup of coffee. I wish I could post photos and videos to demonstrate what we are dealing with when try to make coffee.
It has been a nightmare. It only brews about 1/2 to 2/3 a cup before blinking red. I have run every diagnostic on Nespresso site and watched every relevant Youtube video trying to trouble shoot. Now it is leaking from underneath. A puddle accumulates on the counter every time I try to brew a cup of coffee. I wish I could post photos and videos to demonstrate what we are dealing with when try to make coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 1, 2025
Thank you for your review, Clint. We hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week to speak with a machine expert.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small but mighty!
on April 4, 2023
Posted by: Joc3
from Boston, MA
[This review was collected as part of a promotion.] I live in a small apartment and have very limited counter space. I love the Nespresso machines but it seems like most of them take up a lot of space. This machine has solved that issue! Love the size and it definitely does not lack power! I love that I can make an espresso shot, double espresso, regular cup of coffee or iced coffee from this one machine. The water tank is easy to refill and is good for a couple cups of coffee before you have to refill it. I only drink one coffee per day so this is perfect for me. If you are looking for great tasting espresso/coffee and don’t have a ton of counter space you can’t go wrong with this machine! Very satisfied!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage.
on June 13, 2025
Posted by: Marina
from GA
I purchased this machine a couple months ago, and regrated from day one.
For some reason water doesn't get through the coffee grains. Lots of wasted coffee pods!!
For some reason water doesn't get through the coffee grains. Lots of wasted coffee pods!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, June 14, 2025
Thank you for your review. We are dismayed to learn that in only a couple of months you have been experiencing issues with your Vertuo Pop+ machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair and replacement options. Please do not hesitate to contact us. Our Machine Experts would be pleased to assist you by troubleshooting your machine to find the best solution possible. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA