Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Machine by De'Longhi - Pacific Blue
Average customer rating
4.6
(1,755 Reviews)
Rating breakdown 1,755 reviews
5 Stars
1,422
4 Stars
198
3 Stars
46
2 Stars
28
1 Star
61
93%of customers recommend this product.
(
1,452 out of
1,567)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Machine by De'Longhi - Pacific Blue
Customer Rating
4
Great coffee in no time
on March 9, 2026
Posted by: Mercy
from Miami, FL
[This review was collected as part of a promotion.] I haven’t had the machine for a long time, but so far I love it, makes great espresso and very quickly, love how easy it is to operate, the only complaint I have so far is that the machine being very light, when you close the lid you need to hold it in place or it will move, but overall I really like it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful functionality
on March 10, 2026
Posted by: Andrew
from Colorado
I received a machine that was defective and kept spilling over the coffee into the back where the wires were. Got it replaced through the warranty problem and the second brand new machine also did the same thing. Not only is it dangerous and almost caused an electrical
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great look and features!
on March 24, 2026
Posted by: BreA91
from TN
[This review was collected as part of a promotion.] I bought this for a friend as a gift and she loves it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on March 26, 2026
Posted by: Paul
Best coffee I've ever had. The crema is out of this world, it's like whipped coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Such a let down
on October 2, 2025
Posted by: sabrina20151
from Virginia
I have owned this for a few months and the mechanism that picks up the pod and deposits it into the bin rarely works. It’s also the messiest machine. I always find spills underneath the machine. It can also be very loud and rattles at times. I completely regret buying this crappy machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 3, 2025
Thank you for your review. We hope you know that we're always here to help. Please call us to arrange an escalated phone call at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
great machine
on September 24, 2025
Posted by: Carol
from Florida
[This review was collected as part of a promotion.] I got this machine as a wedding anniversary gift and it is amazing!!! Works very easy, it is also very compact, design and color are lovely
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Coffee Quality but Troublesome Troubleshoot
on November 12, 2024
Posted by: aim92
from Pottstown PA
I purchased this machine a while ago because I wanted something compact and simple, and I'm not a heavy coffee drinker—I only use it about four times a month. For me, that’s perfect; I enjoy knowing I can make a good cup of coffee whenever I feel like it. The quality of coffee is great, no question about that. However, I’ve run into some issues with the machine, despite my limited use.
Since it only has one button, it can be hard to diagnose problems when something goes wrong. For example, when a red light appears, I usually have to try several different solutions before I can figure out what’s wrong and fix it. This can be frustrating because it’s not always clear what the issue is. Even though there’s an app, it doesn’t give specific troubleshooting guidance, which I think would be very helpful, especially for a one-button machine like this.
I have seen reviews mentioning that the machine is loud, and it definitely is, but for me, the quality of the coffee makes up for that. Overall, I’d still recommend it, especially if you’re looking for something small and stylish that consistenly delivers great coffee. But for anyone considering it, just know that if it stops working, you may have to go through a bit of trial and error to get it running again. I really hope Nespresso considers enhancing the app to provide clearer guidance on what each error light means in the future.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on February 20, 2025
Posted by: Jo
from Texas
👎🏻 be prepared to replace it every year because they make you work for a replacement. Such a waste of money and time.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA