Customer reviews from Dymo.com
DYMO - LabelWriter 550 Turbo Desktop Label Printer - Black
Average customer rating
3.7
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
131
4 Stars
48
3 Stars
14
2 Stars
7
1 Star
58
55%of customers recommend this product.
(
61 out of
111)
Customer Reviews for DYMO - LabelWriter 550 Turbo Desktop Label Printer - Black
Customer Rating
1
Authentic DYMO Labels don't work!
on November 7, 2021
Posted by: mr2clever
from Byron Bay, Australia.
DYMO Labels don't work either!
Researched the 450 turbo series. Sounded great. Bought the 550 turbo because the shop didn't have any 450s. Thought it was just a newer version. Big mistake. Can't use generic labels and just discovered that the printer doesn't recognise the second lot of authentic DYMO labels I purchased. Had to write 250 labels by hand on a rush job on a Sunday. Not impressed. Would be a great product if it wasn't so heavily locked down. Sometimes less is more.
Researched the 450 turbo series. Sounded great. Bought the 550 turbo because the shop didn't have any 450s. Thought it was just a newer version. Big mistake. Can't use generic labels and just discovered that the printer doesn't recognise the second lot of authentic DYMO labels I purchased. Had to write 250 labels by hand on a rush job on a Sunday. Not impressed. Would be a great product if it wasn't so heavily locked down. Sometimes less is more.
Response from Dymo.comBy Vernie, DYMO, November 10, 2021
Hello, this is Vernie from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550 printer. We sincerely apologize our products have not met your expectations and for the inconvenience caused. The information that the 550 series will only be compatible with authentic DYMO branded labels were posted in all product listings as well as marketing materials and in the printers itself. Based on the picture you have provided, these labels are of older generation which did not yet have the chip. We do have a Label Exchange Program wherein we can send you up to three label rolls should you have older generation or unchipped DYMO branded labels. We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Stick with the 450
on November 18, 2021
Posted by: E55555
As everyone in the review section is aware, this printer is only compatible with authentic Dymo labels. However, Dymo doesn't advertise that they must be NEW authentic Dymo labels--all your old Dymo labels don't work anymore. How is Dymo handling this? Well, they're offering to replace up to THREE rolls as a courtesy. You heard it right--three. If you have more than three rolls that need replacing, tough luck. The 450 was great, and it's a shame Dymo is selling out their own customers in the name of the Automatic Label Recognition "feature" that is a thinly veiled cash grab and everyone knows it. Dymo is shooting themselves straight in the foot here, and customers aren't going to stand for it.
No, I would not recommend this to a friend.
Response from Dymo.comBy Consumer Care, November 22, 2021
Hello, this is Kasia from DYMO Consumer Care. We apologize that our product has not met your expectations.
I would like to inform you that new generation labels have been on the market for over a year, thus superseding the availability of old generation labels. We understand that especially those Consumers who use our LabelWriter printers for business purposes may have a stock of old generation labels in greater quantities. We advise such Consumers to contact us directly, as the process of replacing labels is tailored individually for such Users of our devices. If you have any further questions, please do not hesitate to give us a call at 877 724 8324, Monday - Friday, 9am - 5pm EST. You can also find ‘Contact us’ option under the support tab on the DYMO website.
I would like to inform you that new generation labels have been on the market for over a year, thus superseding the availability of old generation labels. We understand that especially those Consumers who use our LabelWriter printers for business purposes may have a stock of old generation labels in greater quantities. We advise such Consumers to contact us directly, as the process of replacing labels is tailored individually for such Users of our devices. If you have any further questions, please do not hesitate to give us a call at 877 724 8324, Monday - Friday, 9am - 5pm EST. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Poor business decision restricting label type
on December 9, 2021
Posted by: DM355
from Dallas, TX
Poor business decision for Demo restricting the new DYMO 550 to only use OEM labels. The OEM labels don't meet certain customer requirements, so custom labels are needed, and you have now just blown up your use case. We will need to move to another vendor when we already use 1,000 of these printers world wide in our operations. Recommend a fix, as you can see all your reviews are blowing up.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, December 13, 2021
Hello, this is Faith from DYMO Consumer Care. hank you for providing your feedback for the DYMO LabelWriter 550 Turbo. We expect the best from our products, and it seems, on this occasion, we have let you down. All feedback is valuable to us and helps us develop ourselves. The LabelWriter 550 printers are only compatible with authentic DYMO labels, this is due to the chip present in the DYMO labels. If you require any further assistance, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
550 is Product Line Killer
on December 14, 2021
Posted by: jalbr8
from Wisconsin
Just bought and returning as useless. We have over 100 Dymo 450turbo in the field most are networked and using 8.7.4 windows software extensively printing from Word on over 250 systems, 10 offices and significant remote users. 550 has no apparent compatibility with a highly developed system of labeling. Great way to kill a product.
No, I would not recommend this to a friend.
Response from Dymo.comBy Kasia, Consumer Care, December 17, 2021
Hello, this is Kasia from DYMO Consumer Care. We apologize our product has not met your expectations. We expect the best from our products, and it seems, on this occasion, we have let you down. Please be assured that your feedback will be forwarded to appropriate department, to make sure that our products meet the requirements of our consumers. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Proprietary labels bad
on December 28, 2021
Posted by: Disappointed Dev
Dymo was king of the label world with the 450 Turbos, but not only did they take extra steps to make the 550 only work with Dymo-brand labels, they don't even work with older Dymo labels. The 550 branding identifies that it only works with Dymo labels but does not mention that they must be labels distributed after a certain date. Dymo has responded to similar complaints to mention a "label exchange program", but this puts burden on the customers, all so Dymo could make a cash grab against third-party labels.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, December 29, 2021
Hello, this is Faith from DYMO Consumer Care. Thank you for providing your feedback for the DYMO LabelWriter 550 Turbo. We apologize our product has not met your expectations. All feedback is valuable to us, and l would be happy to pass it to our development department. If you are still having issues, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Horrible Idea
on November 12, 2021
Posted by: Keeshan
from Rotterdam Junction, NY
We have had 100's if the dymo 45 labelwriters, We ordered a 550 because it is the newer model and the printer is incompatible with our proprietary business stickers. We need a special sticker that does not fade and those stickers worked great with the labelwriter 450. Dymo has created the 550 model to require dymo stickers only. This is a horrible business decision.
Response from Dymo.comBy Consumer Care, November 15, 2021
Hello, this is Kasia from DYMO Consumer Care. I apologize our product has not met your expectations. We expect the best from our products, and it seems on this occasion, we have let you down. We are aiming to provide our consumers with the highest quality of printers and labels to ensure satisfying printing experience. If you need more resistant labels for your business, I encourage to check our line of Durable Labels, which come in various of sizes.
Should you need any further assistance, please do not hesitate to give our technical support team a call at 877 724 8324 Monday Friday 9am 5pm EST as we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Should you need any further assistance, please do not hesitate to give our technical support team a call at 877 724 8324 Monday Friday 9am 5pm EST as we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Very disappointing. Do not buy
on July 18, 2022
Posted by: Lousy Business model
from Syracuse NY
we have used 450 for many years. now we have begun the switch to the 550 as the 450's are no longer available. One slight problem is they do not work with labels not supplied by Dymo. We use several sizes and colors. Dymo has a limited selection o labels, all of which are white. Dumbest thing I ever heard off. I will be switching all models to another manufacturer. solves the problem. Frustrating none of their sales literature highlights this fact. Read reviews on their website. love their canned response.... Don't think they will be around much longer with this business model
Response from Dymo.comBy Cynthia, Dymo, July 19, 2022
Hello.
We sincerely apologize that our product has not met your expectations, all feedback is valuable to us and helps us develop ourselves further to provide the best possible service.
The LabelWriter 5 series printers were designed to use DYMO labels manufactured after April 2020 to solve issues such as excessive feeding, label jams, and misaligned printing. If you are using custom labels, we recommend purchasing the LabelWriter 4XL and 450 Duo and trying printing from there.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize that our product has not met your expectations, all feedback is valuable to us and helps us develop ourselves further to provide the best possible service.
The LabelWriter 5 series printers were designed to use DYMO labels manufactured after April 2020 to solve issues such as excessive feeding, label jams, and misaligned printing. If you are using custom labels, we recommend purchasing the LabelWriter 4XL and 450 Duo and trying printing from there.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Good machine, Prints when it feels like printing
on August 11, 2022
Posted by: RissaNZ
from Rotorua, NZ
I brought the 550 machine but found I am forever reinstalling the printer when I really need labels printed. I'm so over this machine. I have only had it a few months since April 2022 now its August and its been sitting there like a sore thumb with half the labels inside, I have to keep taking the labels out and rolling them back because when it prints for some reason it skips 1 or up to 3 labels note: this only happens once I am past half way through the labels. But when it was going fantastically it was a breeze to print until I got 3/4 down I got an error that I was low in labels but I had more then 20 labels left, now it just refuses to print, its a waste of time I have put into my business, I had gone out and purchased a new roll of labels and that was fine until it got 3/4 down I got the error again - I'm so upset at this machine its disappointing. A Waste of Money to be honest and I wouldn't recommend this to any small business or home owner.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, August 11, 2022
Hello.
I apologizes for the issues you are facing with the printer. We expect to create and design the products with best quality, we failed in your case. we request you to contact DYMO support to get this issue resolved quickly. However, your feedback is highly valuable to us in improving our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
I apologizes for the issues you are facing with the printer. We expect to create and design the products with best quality, we failed in your case. we request you to contact DYMO support to get this issue resolved quickly. However, your feedback is highly valuable to us in improving our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com