Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB F741U Unlocked - White
Average customer rating
4.5
(782 Reviews)
Rating breakdown 782 reviews
5 Stars
589
4 Stars
95
3 Stars
27
2 Stars
14
1 Star
57
90%of customers recommend this product.
(
508 out of
562)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB F741U Unlocked - White
Customer Rating
1
Trapped into Purchase
on January 3, 2025
Posted by: Jimmy5
from Oregon
Expertise:Intermediate
This is My second one. First Flip Z3 lasted 2yrs until screen "burnt/sparked" giving it a bar light on the right side of the screen and the top half of the screen no longer works. I figured it lasted 2yrs and I like the fold-up to put in My pocket, so I bought the Z6. Darn thing broke in 2months from purchase (same thing as My first).
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your experience with the Galaxy Z Flip series, Jimmy. We truly hate to hear about the challenges you faced with both the Z Flip3 and Z Flip6. At Samsung, we strive to deliver innovative technology and a seamless user experience. The Galaxy Z Flip6 is designed with the latest advancements, including enhanced durability and performance. We understand how frustrating it must be to encounter this, particularly when you appreciate the convenience of the foldable design. We encourage you to utilize our Z Assurance program. This service is specifically designed for customers like you who purchase a Galaxy Z series device. It provides you with peace of mind, offering benefits such as device protection and repair options. You can find more information about Z Assurance on our website or through the Galaxy Members app. Samsung's Z assurance offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold5 and Galaxy Z Flip5 devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify, you must register your device with a Samsung account. This offer is limited to the original purchaser and does not cover second-hand devices. The promotion applies only to the interior folding screen and excludes other repairs like the front screen or back glass. You can access this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. Additional damages will be assessed separately, and if deemed out of warranty, additional costs may apply. We truly value your loyalty and feedback. For further assistance or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Z flip 6 poor quality inside
on February 1, 2025
Posted by: Mike
Expertise:Intermediate
Lasted 6 months,July 24 2024 to Feb 01 2025, touch screen stopped responding. Looks like brand new, not a single scratch or water damage, but now have to use small screen to receive calls and check messages, cannot unlock main screen as touch does not work.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, February 3, 2025
Hello Mike,
Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We want to let you know that as a Z Series device owner, you are eligible for the Galaxy Z Assurance Promo, which offers benefits related to your phone's screen. Since the display is one of the main functionalities of your device, this promotion includes free screen protection replacement and discounts on screen repairs.
Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. If you are currently enrolled in the Samsung Care+, we encourage you to reach out for further assistance.
We have also partnered with uBreakiFix as an authorized repair location where you can take your devices for repairs. With over 600 locations across the U.S., you can visit a location near you by making an appointment or walking in.
We understand the importance of having a functioning phone and encourage you to contact our Samsung Support Team to discuss your options further. We look forward to hearing from you. Thank you for being a part of the Samsung community!
-Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
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smsng.us/Samsung-Care-Plus
Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We want to let you know that as a Z Series device owner, you are eligible for the Galaxy Z Assurance Promo, which offers benefits related to your phone's screen. Since the display is one of the main functionalities of your device, this promotion includes free screen protection replacement and discounts on screen repairs.
Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. If you are currently enrolled in the Samsung Care+, we encourage you to reach out for further assistance.
We have also partnered with uBreakiFix as an authorized repair location where you can take your devices for repairs. With over 600 locations across the U.S., you can visit a location near you by making an appointment or walking in.
We understand the importance of having a functioning phone and encourage you to contact our Samsung Support Team to discuss your options further. We look forward to hearing from you. Thank you for being a part of the Samsung community!
-Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
smsng.us/Samsung-Support
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smsng.us/X-Messages
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Written by a customer while visiting Samsung US
Customer Rating
1
DEFECTIVE PRODUCT, blacked out inner display
on June 11, 2025
Posted by: David D
from Virginia Beach, VA
Expertise:Intermediate
Bought 2 for wife and daughter. Daughters inner display blacked out after 3 months and wifes after 6 months. Warranty didnt cover either bc there were slight scratches on the outer hinge where their phone cases did not cover. Both lost all their photos bc a data transfer was not possible.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 11, 2025
Thank you for sharing your experience with the Galaxy Z Flip6, David. We understand how frustrating it can be if your device isn't working as it should. The innovative design of the Z Flip6 is meant to bring joy and convenience, and it's disheartening to see that your device has encountered challenges. To help us understand the specifics of your situation and provide the best support possible, we encourage you to reach out to us at Samsung Support. Our team is here to assist you and ensure you can continue enjoying the unique features of your Galaxy device. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Hinge is too fragile
on March 10, 2025
Posted by: GemS
from Santa Cruz, CA
Expertise:Intermediate
Unfortunately, the hinge is too fragile on this phone. I got this phone at the beginning of December and the inner screen no longer reliably turns on. It took it in for service and they said because there was an imperfection on the hinge from it being dropped that the repair wouldn't be under warranty. Truly, this phone has only had normal wear and tear and it's a problem if normal use can make it stop functioning so quickly.
This experience is extremely disappointing because I really liked this phone. It's small enough it easily fits into every pocket and the outer screen is amazingly functional with the Multi Star Good Lock addition. This would be a great phone if the hinge wasn't so fragile.
Features
5
Performance
5
Design
2
Value
1
Response from Samsung USBy R&R, March 13, 2025
Hi GemS,
Thank you for sharing your feedback on your Galaxy Z Flip6. Enjoying the compact of your smartphone makes being on the go much simpler. Having the convenience of putting your phone comfortably in your pocket, not sticking out, gives the flip phone all the vibes. One of the benefits that came with your device is the Galaxy Z Assurance. This will allow your device to receive one free screen protector replacement and discounts on screen repairs. More information about the Galaxy Z Assurance promotion will be linked below. Please get in touch with our Samsung Support Team to learn more about your device’s screen options. We thank you for reaching out. We’re here to help—thank you for choosing Samsung!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for sharing your feedback on your Galaxy Z Flip6. Enjoying the compact of your smartphone makes being on the go much simpler. Having the convenience of putting your phone comfortably in your pocket, not sticking out, gives the flip phone all the vibes. One of the benefits that came with your device is the Galaxy Z Assurance. This will allow your device to receive one free screen protector replacement and discounts on screen repairs. More information about the Galaxy Z Assurance promotion will be linked below. Please get in touch with our Samsung Support Team to learn more about your device’s screen options. We thank you for reaching out. We’re here to help—thank you for choosing Samsung!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Now I wait....
on January 13, 2025
Posted by: Nick
Expertise:Intermediate
I got the Flip6 in September 2024. I traded my old Flip in that the screen had started to separate at the hinge. That was my 2nd Flip, the first had been insurance repaired for a similiar issue. I love everything about the Flip6 and had high hopes for it. 3 or so days ago I noticed that it seemed like the screen protector (or screen ?) had started to bulge slightly at the hinge and would make a slight clicking noise if i rubbed over it. Then last night I opened the phone twice to a black screen, I pushed the power button even though the phone was on and the main screen would light up and function as normal. Then third and final time i opened it to a black screen it has stayed black. The small outside screen works and I am able to make calls and texts from there. I am highly disappointed. Now i wait for Samsung to resolve this issue....
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R, January 13, 2025
Hello Nick,
Thank you for taking the time to share your experience with the Galaxy Z Flip6. We appreciate your detailed feedback on its performance. The design and features of the Z Flip6 are crafted to deliver a unique and enjoyable experience, and it's great to hear that you've been able to utilize the external screen effectively.
One of the best benefits of owning a Z series phone is the Galaxy Z Assurance, which includes several options for screen protection. You will receive one free screen protection replacement and discounts on screen repairs whenever needed.
We have also partnered with uBreakiFix as an authorized repair location for Samsung mobile devices. With over 600 locations across the U.S., you can easily find a place to bring your device for repairs. You can set up an appointment, or in some cases, walk-ins are also welcome.
Please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
For assistance in maximizing the functionality of your device, we recommend reaching out to our Samsung Support Team, who can provide further guidance. Your insights are invaluable in helping us continue to refine our products.
Thank you for reaching out, and thank you for being a loyal Samsung customer!
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for taking the time to share your experience with the Galaxy Z Flip6. We appreciate your detailed feedback on its performance. The design and features of the Z Flip6 are crafted to deliver a unique and enjoyable experience, and it's great to hear that you've been able to utilize the external screen effectively.
One of the best benefits of owning a Z series phone is the Galaxy Z Assurance, which includes several options for screen protection. You will receive one free screen protection replacement and discounts on screen repairs whenever needed.
We have also partnered with uBreakiFix as an authorized repair location for Samsung mobile devices. With over 600 locations across the U.S., you can easily find a place to bring your device for repairs. You can set up an appointment, or in some cases, walk-ins are also welcome.
Please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
For assistance in maximizing the functionality of your device, we recommend reaching out to our Samsung Support Team, who can provide further guidance. Your insights are invaluable in helping us continue to refine our products.
Thank you for reaching out, and thank you for being a loyal Samsung customer!
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Piece of Absolute Trash; DO NOT BUY
on February 4, 2025
Posted by: FormerSamsungFan
User Interface failed, Samsung did NOT honor factory warranty. Phone is only 4 months old!
Response from Samsung USBy R&R Team, February 5, 2025
Hi there! Thank you for sharing your experience with the Galaxy Z Flip6. We’re hate to hear that you're encountering difficulties with the user interface. To help resolve this, we recommend starting by resetting the app preferences. You can do this by going to Settings, tapping on Apps, and selecting More options (⁝). From there, choose "Reset app preferences." This won’t affect your app data but will reset notification settings and default apps, which may enhance your experience. If that doesn’t bring about the desired results, we suggest resetting the One UI Home Launcher. Go to Settings, tap on Apps, find One UI Home, and select Storage. From there, you can clear the cache and data. This will reset the launcher to its original settings, so please keep in mind that your Home screen layout and settings will return to default, but your app data will remain intact. To ensure a seamless experience moving forward, we encourage you to keep your One UI Home Launcher updated. You can easily do this via the Play Store or the Galaxy Store. Just open the respective store, select your profile icon, and manage your apps to check for updates. We hope this helps enhance your experience with the Galaxy Z Flip6! If this continues to be your experience after troubleshooting, please be sure to reach out to us at Samsung Support so that we can provide further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
folding screen Randomly stopped working
on March 15, 2025
Posted by: Jcmenear
Expertise:Expert
Be very careful with this phone had to fix frunt folding screen 3 times never even a scratch on any of them. I'm sticking with galaxy S series from now on. Unless quality drops there too.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R, March 19, 2025
Hello Jcmenear,
We appreciate you sharing your experience with the Galaxy Z Flip6. The foldable design brings a unique and innovative approach to smartphone functionality, making multitasking and portability more convenient than ever. The Galaxy Z Assurance allows for an additional benefits for your device. With free screen protector replacements and discounts on screen repair, please reach out to us to learn more about the awesome promotion. We thank you for input. Thank you for being a part of the Samsung community!
-Ty
Samsung Support
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Samsung Community
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Facebook
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We appreciate you sharing your experience with the Galaxy Z Flip6. The foldable design brings a unique and innovative approach to smartphone functionality, making multitasking and portability more convenient than ever. The Galaxy Z Assurance allows for an additional benefits for your device. With free screen protector replacements and discounts on screen repair, please reach out to us to learn more about the awesome promotion. We thank you for input. Thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Alright stops working in a couple moths
on May 17, 2025
Posted by: Reviews4u
Expertise:Intermediate
It's alright good functioning only thing after a couple months it stops working. Screen started not wanting to turn on and only left in pitch black. Do not recommend if you want a long term phone, this is just a waste of money.
Features
2
Performance
2
Design
4
Value
4
Response from Samsung USBy R&R, May 19, 2025
Hello from all of us Reviews4u,
Thank you for your honest review. While we understand your experience did not meet your expectations, many users have found the Galaxy Z Flip6 an excellent companion. If your phone or tablet is displaying only a blank screen, there are several things you can check to identify the issue.
First, shine a flashlight into the SIM/MicroSD slot. If the device has been exposed to moisture, the Liquid Damage Indicator (LDI) will appear solid pink, purple, or red, indicating that service is required. If no moisture is exposed, the LDI will be solid white or show white with pink or purple Xs.
With your Galaxy Z Flip6, you also have the added benefit of Galaxy Z Assurance, which provides a one-time discounted screen replacement if necessary. For assistance, we have partnered with uBreakiFix, an authorized Samsung repair service with over 600 locations across the U.S. Finding one near you is easy.
For more details about your warranty, Galaxy Z Assurance, and participating uBreakiFix locations, please contact our Samsung Support Team. We are here to help and appreciate your choice to use Samsung!
Thank you for your feedback and being a part of the Samsung community!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for your honest review. While we understand your experience did not meet your expectations, many users have found the Galaxy Z Flip6 an excellent companion. If your phone or tablet is displaying only a blank screen, there are several things you can check to identify the issue.
First, shine a flashlight into the SIM/MicroSD slot. If the device has been exposed to moisture, the Liquid Damage Indicator (LDI) will appear solid pink, purple, or red, indicating that service is required. If no moisture is exposed, the LDI will be solid white or show white with pink or purple Xs.
With your Galaxy Z Flip6, you also have the added benefit of Galaxy Z Assurance, which provides a one-time discounted screen replacement if necessary. For assistance, we have partnered with uBreakiFix, an authorized Samsung repair service with over 600 locations across the U.S. Finding one near you is easy.
For more details about your warranty, Galaxy Z Assurance, and participating uBreakiFix locations, please contact our Samsung Support Team. We are here to help and appreciate your choice to use Samsung!
Thank you for your feedback and being a part of the Samsung community!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US