Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 512GB S936U Unlocked - Pinkgold
Average customer rating
4.4 out of 5
4.4
(278 Reviews)
Open Ratings Snapshot
Rating breakdown 278 reviews
5 Stars
197
4 Stars
37
3 Stars
16
2 Stars
7
1 Star
21
87%of customers recommend this product. 
(
149 out of 172
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 512GB S936U Unlocked - Pinkgold
Customer Rating
5 out of 5
5
Reliable phone*
on October 11, 2025
Posted by: Pascual G
from Jersey shore, nj
Expertise:Intermediate
Verified Purchase:Yes
Great , reliable phone. Just enought to boost my old phone the 21+. Software and hardware performed well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love it for the most part
on October 10, 2025
Posted by: Bonnie
Expertise:Intermediate
Verified Purchase:Yes
Love the phone but have noticed a few issues. Could be software related.
When scrolling on Facebook I will get black sections on screen. They do go away but should not be there. Also when a video is playing and I close it sometimes it is still playing audio and I have to restart phone to get audio stop. Very annoying!
I would recommend this to a friend!
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on October 9, 2025
Posted by: Jeffrey
Verified Purchase:Yes
Luv this phone. It has a great camera and a ton of ram!
Response from Samsung USBy R&R Team, October 10, 2025
Hey Jeffrey, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are so happy to hear that you are so in love with this device, and finding the camera so amazing for your photos and videos. We have provided a link to the complete manual for your device to assist you further with features like Galaxy AI. We have also shared a link to the Samsung Support Team to offer additional assistance if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Slow brand new phone everything slow
on October 9, 2025
Posted by: B Tab
Verified Purchase:Yes
Slow brand new phone everything is low like old phone
Performance
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, October 10, 2025
Hi there B Tab, thank you for your feedback on your Samsung Galaxy S25+. We know how important your phone is to you, and how frustrating it can be when your device is not aligning to your expectations. We have provided a link to a few articles to help you adjust the refresh rate, and maximize the speed of your phone. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy S25+
on October 7, 2025
Posted by: Dana
from Kansas City, Mo
Verified Purchase:Yes
I'm love with it! I upgraded from a Samsung Galaxy s10e so I was overdue. I am so happy with my S25+!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Mic not working correctly on calls answered using
on October 5, 2025
Posted by: Mahathi
Expertise:Expert
Verified Purchase:Yes
Having issues with Mic 2 when answering calls on speakerphone
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Response from Samsung USBy R&R Team, October 6, 2025
Hello Mahathi, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S25+. We know how important your phone calls are to you, and we would love nothing more than to assist you in being able to take your phone calls in any way you choose. We have provided a link to an article to help you troubleshoot the microphone on your device at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome phone.
on October 3, 2025
Posted by: Kevin
Expertise:Intermediate
Verified Purchase:Yes
Awesome phone. Crisp clear screen, Awesome battery life. Just a great phone.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Its okay
on October 3, 2025
Posted by: Sara
Verified Purchase:Yes
I upgraded from my s23+ because I desperately needed more space, i had 200gb. My s23+ was getting really hot if I used it for maps in the car.
The s25+ gets even hotter!! I love the storage increase but that's the only reason I got this phone. It doesnt work better than the 23+, the camera isn't better either. I still have lag and loading issues when im editing videos or playing Pokémon go. Battery is great so far. I use my phone around 3 hours a day and I can go two days without charging, but that's how my s23+ was until the battery went bad.
Not worth full price. I wish I got the 23+ with 512gb instead
Response from Samsung USBy R&R Team, October 3, 2025
Hi there Sara, we appreciate your feedback on your Samsung Galaxy S25+. We know how disappointing it can be when your new device is not meeting your expectations. We have provided links to a few troubleshooting guides to help you maintain optimal temperature of your battery, and maximize the speed of your device. We have also provided a link to an article to help you with the different camera settings and features of your phone for the best possible photos and videos. Lastly, we have provided a link to the Samsung Support Team if these matters continue with your phone, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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