Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 512GB S936U Unlocked - Pinkgold
Average customer rating
4.4
(278 Reviews)
Rating breakdown 278 reviews
5 Stars
197
4 Stars
37
3 Stars
16
2 Stars
7
1 Star
21
87%of customers recommend this product.
(
149 out of
172)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 512GB S936U Unlocked - Pinkgold
Customer Rating
4
Not cool on the pen
on February 14, 2025
Posted by: Pennnnnnn
from Sc
Great phone love it! BUT, WHY WOULD YOU TAKE AWAY THE BLUETOOTH ON THE PEN? It's what made the ultra along with the camera. Will you guys be bring it back? If it's not broken dont fix it!
Written by a customer while visiting Samsung US
Customer Rating
3
Nice phone but lacking
on February 13, 2025
Posted by: GalaxyLover
from New York
Expertise:Intermediate
This phone doesn't have all the notification sounds like previous galaxy phones. I loved Spaceline and these current sounds I don't like! Also Galaxy does not have certain apps as the s24 did (Rakuten). Lastly you to drag notifications and system settings separately.
I would recommend this to a friend!
Features
2
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, February 18, 2025
Hi GalaxyLover, we appreciate your feedback on your Samsung Galaxy S25+. We completely understand that new devices can take some time to adjust to the changes to the software and align the device to your preferences. We have provided a linkto the full device manual to assist you with the settings, and discover all of the amazing features of your new device. We havea lso shared a linktot he Samsung Support Team if you have any questions or believe your device is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
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on February 11, 2025
Posted by: Fa2Wfeq3t
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Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy this.
on February 10, 2025
Posted by: Pots
Expertise:Expert
Let's start with what this isn't: in no way is it an upgrade from its predecessor. It isn't even an upgrade from its predecessor's predecessor.
In it at least one way, it's a massive downgrade. For some reason the ability to customize individual app notification sounds has been removed from the OS. If the apps themselves had this feature built in this wouldn't be an issue, but few of them do. As a result, the default system notification sound is the notification sound for everything. Want to make sure the app that tells you when your prescription is ready at the pharmacy sounds different from the one that tells you your laundry is done, because some things are more important than others? You can't. Everything sounds the same.
Making matters worse, when I transferred the settings from my old phone, all of my custom notification sounds were removed. Not replaced with the system notification sound, removed entirely. Replaced with silence. Every single app I set up a custom notification sound for now has no notification sound.
and of course there's no way to set one up anymore.
and of course there's no way to set one up anymore.
I don't know if this was something Google decided to do with Android 15, or if it's something Samsung decided to do with One UI. If Samsung did it and they don't fix it, this is my last Samsung phone, ever. If Google did it, then I'm done with android. This is an enormous step backward in usability, and I can't believe somebody thought it was a good idea.
Don't buy this phone. In fact, it's probably best not to buy any phone with One UI 7 or Android 15. Find a nice used phone or an older model instead.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 10, 2025
Hi there Pots, thank you for your feedback on your new Samsung Galaxy S25+. We understand that upgrading to a new device can come with a learning curve and cause frustration as you work towards aligning the settings to your preferences. We have provided a link to the full device manual to assist you with this discovery. We have also shared a link below to the Samsung Support Team to help you one on one in aligning the settings to your needs. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Not happy!!
on February 10, 2025
Posted by: Missouri Miss
For now I'm giving a low approval because I can find no way to copy and paste photographs. Also, the dictation is very tedious to do because you have to go back and forth between two apps. Had I known this I would have never purchased a Samsung phone. I have other Samsung products and I'm very happy with them but not with this product.
Response from Samsung USBy R&R Team, February 11, 2025
Hey Missouri Miss, thank you for sharing your experience with your Samsung Galaxy S25+ with us. We understand that the update to One UI7 can take some adjustment time to learn the changes in the functionality. We have provided a link to the full device manual to help you with this discovery. We have also shared a link to the Samsung Support Team to help answer any questions and ensure you have the best possible experience with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Good
on February 8, 2025
Posted by: Anonymous
I need my
Samsung galaxy watch strap for the range rover sport review and the range of things you can get from your mum
Written by a customer while visiting Samsung US