Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB F741U Unlocked - Crafted Black
Average customer rating
4.6
(3,361 Reviews)
Rating breakdown 3,361 reviews
5 Stars
2,598
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB F741U Unlocked - Crafted Black
Customer Rating
1
very bad experience
on January 21, 2025
Posted by: Juju
This is the worst phone I've ever seen. Every year I pay a lot of money for Samsung devices, but this year was the worst. I bought the phone for my wife and after 2 months without any falls or bumps, the screen turned off. I had to wait 15 days to send the device to Texas to be repaired, something illogical when they should replace it with a new one. I will never buy a folding phone again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 22, 2025
Hi Juju,
Thank you for sharing your experience with your Galaxy Z Flip6. Our goal with the Z Flip6 was to provide a durable device capable of withstanding over 10 years of folding, made with high-quality materials to ensure longevity. We understand that unexpected issues can occur with your phone, and we have established various benefits to assist you when servicing is needed.
Products sold by Samsung are covered against manufacturing defects in material and workmanship under a limited 12-month warranty specified for each product. Additionally, we offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. We highly encourage you to explore the Samsung Care+ benefits, as there are numerous features that can help with device replacements and many other great offers.
As a Z Series device owner, you are also enrolled in the Galaxy Z Assurance program. This program includes discounts on screen repairs and free services. Furthermore, we have partnered with uBreakiFix, an authorized repair location, where you can take your phone for repairs, and in some cases, you may receive same-day service. Different situations will yield varying outcomes and solutions. Our goal is to get your phone working optimally as quickly as possible.
Remember, we are always here to help. Feel free to reach out to our Samsung Support Team if you have any inquiries at any time. All the information mentioned will be linked in articles below for your further review at your convenience. Thank you once again for reaching out, and thank you for choosing Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Thank you for sharing your experience with your Galaxy Z Flip6. Our goal with the Z Flip6 was to provide a durable device capable of withstanding over 10 years of folding, made with high-quality materials to ensure longevity. We understand that unexpected issues can occur with your phone, and we have established various benefits to assist you when servicing is needed.
Products sold by Samsung are covered against manufacturing defects in material and workmanship under a limited 12-month warranty specified for each product. Additionally, we offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. We highly encourage you to explore the Samsung Care+ benefits, as there are numerous features that can help with device replacements and many other great offers.
As a Z Series device owner, you are also enrolled in the Galaxy Z Assurance program. This program includes discounts on screen repairs and free services. Furthermore, we have partnered with uBreakiFix, an authorized repair location, where you can take your phone for repairs, and in some cases, you may receive same-day service. Different situations will yield varying outcomes and solutions. Our goal is to get your phone working optimally as quickly as possible.
Remember, we are always here to help. Feel free to reach out to our Samsung Support Team if you have any inquiries at any time. All the information mentioned will be linked in articles below for your further review at your convenience. Thank you once again for reaching out, and thank you for choosing Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Screen bubbles
on January 30, 2025
Posted by: SQue
Samsung flip phones only last a year if your lucky. Not for daily use. Screen will bubble and detach. Not worth it. I will never buy another.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 31, 2025
Hello SQue,
Thank you for sharing your experience with your Galaxy Z Flip6. We truly value insights like yours, as they help us improve our products continuously. The Galaxy Z Flip series is designed to deliver innovation and convenience, and we are always working to enhance durability and performance for everyday use.
As a Galaxy Z Series device owner, you are automatically enrolled in a promotion called Galaxy Z Assurance. This feature provides benefits such as screen protection replacement and discounts on screen repairs.
Samsung products come with a warranty against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We are here to help you discuss your options. If you need assistance, feel free to reach out to a member of our Samsung Support Team via phone or chat. Your feedback is important to us, and we are committed to providing exceptional experiences for our customers.
Thank you for being a part of the Samsung community!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Thank you for sharing your experience with your Galaxy Z Flip6. We truly value insights like yours, as they help us improve our products continuously. The Galaxy Z Flip series is designed to deliver innovation and convenience, and we are always working to enhance durability and performance for everyday use.
As a Galaxy Z Series device owner, you are automatically enrolled in a promotion called Galaxy Z Assurance. This feature provides benefits such as screen protection replacement and discounts on screen repairs.
Samsung products come with a warranty against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We are here to help you discuss your options. If you need assistance, feel free to reach out to a member of our Samsung Support Team via phone or chat. Your feedback is important to us, and we are committed to providing exceptional experiences for our customers.
Thank you for being a part of the Samsung community!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
It is a product of breaking when opening and closi
on February 25, 2025
Posted by: Anonymous
from Los Angeles CA
Verified Purchase:Yes
It is a product that breaks down quickly on the screen, very delicate.
No, I would not recommend this to a friend.
Features
1
Design
5
Value
2
Response from Samsung USBy R&R, February 26, 2025
Hi Chuy Ramirez,
We thank you for reaching out and sharing your experience with your Galaxy Z Flip6. One of the most impressive aspects of the Z Flip6 is its advanced technology, which includes the zero-gap Flex Hinge, Gorilla Glass Victus 2, and IPX8 water resistance. These features are a testament to the 6th generation foldable technology, which has been tested and verified to withstand 200,000 folds over 5 years of daily use. And for added protection, your device comes with the Galaxy Z Assurance Program, allowing you to flip and fold with confidence. We hope you continue to enjoy all the enhanced features of your Galaxy Z Flip6. We thank you for sharing your feedback. Thank you for choosing Samsung! -Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We thank you for reaching out and sharing your experience with your Galaxy Z Flip6. One of the most impressive aspects of the Z Flip6 is its advanced technology, which includes the zero-gap Flex Hinge, Gorilla Glass Victus 2, and IPX8 water resistance. These features are a testament to the 6th generation foldable technology, which has been tested and verified to withstand 200,000 folds over 5 years of daily use. And for added protection, your device comes with the Galaxy Z Assurance Program, allowing you to flip and fold with confidence. We hope you continue to enjoy all the enhanced features of your Galaxy Z Flip6. We thank you for sharing your feedback. Thank you for choosing Samsung! -Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
A wonderful upgrade from a Galaxy S22 Ultra
on February 25, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The phone feels amazing and it's such a worthy upgrade. Coming from a Galaxy S22 Ultra, the phone runs so much smoother, the camera boots up so much faster and the battery life lasts so much longer despite having less than 1000 milliamps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on March 5, 2025
Posted by: JimHimself
[This review was collected as part of a promotion.] Really loved the upgrade from my Flip4, which I was using before good phone love. The compact size makes more sense to me than a fold. Just, you know, because if I wanted to use a tablet, I would use my tablet
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my new phone. I love all the new features.
on March 21, 2025
Posted by: SamsungForever
[This review was collected as part of a promotion.] I love the new features especially the side button that detects your finger print to sign-in. I also like the feel of the phone. It doesn't feel flimsy or easily breakable. I just really love my phone.
Value
5
Response from Samsung USBy R&R Team, March 21, 2025
Thank you for sharing your thoughts on the Galaxy Z Flip6! It's great to know you're enjoying the fingerprint sensor, which provides quick and secure sign-ins. The sturdy design, featuring a durable FlexHinge and Corning Gorilla Glass Victus 2, ensures it feels solid and reliable in your hands. With its thoughtful engineering and premium materials, the Galaxy Z Flip6 strikes a perfect balance between style and durability. We're thrilled that it's delivering such a satisfying experience and has become a device you truly love! For any questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Richard
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Great phone. Samsung continues to improve the flip phone with every new release!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, April 8, 2025
Howdy Richard,
Thank you for sharing your thoughts on the Galaxy Z Flip6! It’s wonderful to hear that you’re enjoying the phone and appreciating the constant advancements Samsung makes with each new release in the Z Flip series phone. The Galaxy Z Flip6 truly stands out with its innovative design and features that blend style and functionality, along with the benefits of Galaxy AI. We’re thrilled to know it’s meeting your expectations. If you’d like to explore more of its capabilities or learn tips to maximize your device’s potential, be sure to check out the YouTube video linked below. We appreciate your feedback and your loyalty to Samsung!
Introducing Galaxy Z Fold6 and Z Flip6 | Samsung
https://www.youtube.com/watch?v=_Cf_Thff044
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy Z Flip6! It’s wonderful to hear that you’re enjoying the phone and appreciating the constant advancements Samsung makes with each new release in the Z Flip series phone. The Galaxy Z Flip6 truly stands out with its innovative design and features that blend style and functionality, along with the benefits of Galaxy AI. We’re thrilled to know it’s meeting your expectations. If you’d like to explore more of its capabilities or learn tips to maximize your device’s potential, be sure to check out the YouTube video linked below. We appreciate your feedback and your loyalty to Samsung!
Introducing Galaxy Z Fold6 and Z Flip6 | Samsung
https://www.youtube.com/watch?v=_Cf_Thff044
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Always Finding New Tricks
on April 5, 2025
Posted by: Adaptinator
[This review was collected as part of a promotion.] I use this phone for work as well as my own personal use. It's compact so I can always have it on hand and tough enough to withstand dropping it on the off chance it slips out of my hand or pocket.
What I really appreciate is every time I notice I need to automate something or find a new way to improve my day to day life, there is a way for the phone to adapt with me. I love using the routines and modes to improve my day to day life.
Value
5
Response from Samsung USBy R&R Team, April 15, 2025
Thanks for reaching out with your feedback on the Galaxy Z Flip6. It's great to see how the Galaxy Z Flip6 fits so well into your daily life. Its compact design means it's always easy to carry, and the durable build gives you confidence even if accidents happen. The routines and modes powered by Galaxy AI seem to have made a real impact, helping you simplify tasks and improve productivity. Your experience shows how thoughtfully designed the Galaxy Z Flip6 is for work and personal use. For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
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smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
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smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US