Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB S936U Unlocked - Pinkgold
Average customer rating
4.4 out of 5
4.4
(148 Reviews)
Open Ratings Snapshot
Rating breakdown 148 reviews
5 Stars
107
4 Stars
18
3 Stars
7
2 Stars
4
1 Star
12
87%of customers recommend this product. 
(
77 out of 89
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB S936U Unlocked - Pinkgold
Customer Rating
1 out of 5
1
No mobile network option to 4g or lte
on April 24, 2025
Posted by: Unhappy costumer
Expertise:Expert
No option to change mobile network. Mandatory 5g only!!! All functions as a must, can't uninstall. Run away that's why all the cellphone providers gives you free! Nothing good is for free in this world
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 25, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We understand how important the ability to customize your device to your preferences is to you including the connection to your carrier. We have provided a link to an article to assist you with the connection options. Without knowing the additional features or functions you are experiencing frustration with, we have provided a link to the Samsung Support Team to offer one on one assistance at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Blue S25+
on April 23, 2025
Posted by: Blue
from Jacksonville, FL
Expertise:Intermediate
This is the best phone I've ever had, I just love it! The blue color is amazing, it looks like a different color in certain light! I would highly recommend the s25+
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi Blue, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25+ with us. We love hearing how much you love the color and overall appearance of your device. We are sure you are just as thrilled in your exploration of the capabilities of your device including the upgraded features of Galaxy AI. We have provided links to the full device manual and the Samsung Support Team to explore the features and aligning the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Going backwards, not as many custiomizations.
on April 11, 2025
Posted by: Concerned Customer
Expertise:Expert
Coming from an S21, I don't like how the notifications and settings are separated. I like when you would pull down and get both. I also don't like how small the notifications are on the lock screen. There is no customization for setting the font size on notifications. I also don't like how hard it is to see the battery percentage. The battery indicator hides the percentage. I also liked on the S21 when you would pull down, you get a condensed version and if you pull down all the way again, it would give you the full options. Now, you pull down and get all the options. Why take these away, at least you could've given the user the option to customize how you like. The top ribbon font is so small, it's hard to see.
Response from Samsung USBy R&R Team, April 14, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We know that upgrading to a new device can take time to align the settings to your preferences. We have provided a link to the full device manual to assist you with the settings. We have also shared a link to the Samsung Support Team to help with additional assistance if you prefer. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
the best
on March 31, 2025
Posted by: Yaya
from Arizona
Expertise:Expert
Excellent phone Bought it last month.bet phone ever
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Anoth hit For Samsung
on March 30, 2025
Posted by: Miltspoon
from Toledo, Ohio
Expertise:Expert
I bought myself one as a backup phone, I bought an S25 Ultra too. I also bought an S25 Plus for my friends' wife. This is a fantastic phone. The display is terrific, and the sound is great. It is very fast too. I like the camera, and it does great video. I use it mostly for Android Auto in my car and it was no problem getting it to pair to my car and the head unit. Like I stated, I liked it so much I bought my friends wife one. I my friend an S25 Ultra. You cannot beat Samsung, period.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Muy bueno
on March 24, 2025
Posted by: Lulo
Me gusta ese teléfono Samsung Gala 25 me gustaría pagar 45 algo mensual
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ceo
on March 19, 2025
Posted by: Quick 1
If I have a good deal and they give me that deal.I'm Alaska for it was the greatest war.I'm on a ai
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do Not Purchase if you Use Google Maps Timeline
on March 16, 2025
Posted by: Webmo
Expertise:Intermediate
This product has fatal Google Map Timeline issues. Search around online if this is a software product that is important to you. This is a Samsung issue, not a Google issue, and Samsung has shown no interest in solving it. Moreover, Samsung's Smart Switch plays a role in creating this error. I completely regret this purchase and this will be my last Samsung device.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 17, 2025
Hi there Webmo, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25+ with us. We understand how frustrating it is when you rely on specific software and it is not meeting your expectations. We have provided a link to an article to help you with the app not operating as intended. We have also shared a link to the Samsung Support Team if this experience continues and you would like to discuss this matter further. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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