Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 512GB S936U Unlocked - Coralred
Average customer rating
4.4 out of 5
4.4
(278 Reviews)
Open Ratings Snapshot
Rating breakdown 278 reviews
5 Stars
197
4 Stars
37
3 Stars
16
2 Stars
7
1 Star
21
87%of customers recommend this product. 
(
149 out of 172
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 512GB S936U Unlocked - Coralred
Customer Rating
1 out of 5
1
No mobile network option to 4g or lte
on April 24, 2025
Posted by: Unhappy costumer
Expertise:Expert
No option to change mobile network. Mandatory 5g only!!! All functions as a must, can't uninstall. Run away that's why all the cellphone providers gives you free! Nothing good is for free in this world
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 25, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We understand how important the ability to customize your device to your preferences is to you including the connection to your carrier. We have provided a link to an article to assist you with the connection options. Without knowing the additional features or functions you are experiencing frustration with, we have provided a link to the Samsung Support Team to offer one on one assistance at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Blue S25+
on April 23, 2025
Posted by: Blue
from Jacksonville, FL
Expertise:Intermediate
This is the best phone I've ever had, I just love it! The blue color is amazing, it looks like a different color in certain light! I would highly recommend the s25+
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi Blue, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25+ with us. We love hearing how much you love the color and overall appearance of your device. We are sure you are just as thrilled in your exploration of the capabilities of your device including the upgraded features of Galaxy AI. We have provided links to the full device manual and the Samsung Support Team to explore the features and aligning the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung is the best!
on April 21, 2025
Posted by: Apollo
from Alabama
I'm enjoying my new phone,great service, great phone, great AI, and great CS.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 22, 2025
Hey Apollo, we appreciate your feedback on your Samsung Galaxy S25+. We love hearing that you are so pleased with the capabilities, Galaxy AI, and usageo f your new phone. We have provided a link to the Samsung Support Team for your convenience. This team of experts can offer one on one assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Volume is total garbage on bluetooth devices
on April 12, 2025
Posted by: Donibee
from Nj
Expertise:Beginner
The volume is garbage I had a note 8 before this ultra 25 the volume on full blast is half of the note 8 I have ear buds and over the ear noise canceling head phones and at the airport I could barley hear the music I've tried shuti g auto volume off and every other option nothing works ..I mainly use my phone for entertainment for traveling movies and music this is the biggest disappointment ever..I thought I was getting the top phone .. its not for this. Phone volume is trash do not buy this phone if you want it for music, movies or bluetooth..do not!!! Again I've tried everything in every forum.. and as they all said there ...volume is horribly low
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 15, 2025
Hi there Donibee, we appreciate your feedback on your Samsung Galaxy S25+. We understand how valuable the immersive experience is to you with your media. We have provided a link to an article to help you with the advanced audio settings. Without knowing what type of headphones or earbuds you are attempting to use, we have also shared a link to the Samsung Support Team to offer one on one assistance with this matter or any additional questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Going backwards, not as many custiomizations.
on April 11, 2025
Posted by: Concerned Customer
Expertise:Expert
Coming from an S21, I don't like how the notifications and settings are separated. I like when you would pull down and get both. I also don't like how small the notifications are on the lock screen. There is no customization for setting the font size on notifications. I also don't like how hard it is to see the battery percentage. The battery indicator hides the percentage. I also liked on the S21 when you would pull down, you get a condensed version and if you pull down all the way again, it would give you the full options. Now, you pull down and get all the options. Why take these away, at least you could've given the user the option to customize how you like. The top ribbon font is so small, it's hard to see.
Response from Samsung USBy R&R Team, April 14, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We know that upgrading to a new device can take time to align the settings to your preferences. We have provided a link to the full device manual to assist you with the settings. We have also shared a link to the Samsung Support Team to help with additional assistance if you prefer. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Junk
on April 8, 2025
Posted by: Disenchanted
Keeps dropping calls, calls over a minute will be dropped randomly. Turning phone in and canceling service for a dependable phone. 17 tries to pay a bill, 6 calls to customer support, 7 calls to Verizon and still not resolved. Over it.
Response from Samsung USBy R&R Team, April 9, 2025
Hi there Disenchanted, thank you for your feedback on your Samsung Galaxy S25+. We understand how important your phone calls are to you every day, and we would love to help you with this experience in any way we can. We have provided a link to a troubleshooting guide to assist you at your convenience. We have also shared a link to the Samsung Support Team and your warranty information to assist you further. We appreciate you being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
the best
on March 31, 2025
Posted by: Yaya
from Arizona
Expertise:Expert
Excellent phone Bought it last month.bet phone ever
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Anoth hit For Samsung
on March 30, 2025
Posted by: Miltspoon
from Toledo, Ohio
Expertise:Expert
I bought myself one as a backup phone, I bought an S25 Ultra too. I also bought an S25 Plus for my friends' wife. This is a fantastic phone. The display is terrific, and the sound is great. It is very fast too. I like the camera, and it does great video. I use it mostly for Android Auto in my car and it was no problem getting it to pair to my car and the head unit. Like I stated, I liked it so much I bought my friends wife one. I my friend an S25 Ultra. You cannot beat Samsung, period.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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