Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 512GB S936U Unlocked - Coralred
Average customer rating
4.4 out of 5
4.4
(148 Reviews)
Open Ratings Snapshot
Rating breakdown 148 reviews
5 Stars
107
4 Stars
18
3 Stars
7
2 Stars
4
1 Star
12
87%of customers recommend this product. 
(
77 out of 89
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 512GB S936U Unlocked - Coralred
Customer Rating
3 out of 5
3
Don't Like
on July 24, 2025
Posted by: Mrteebees
from Philadelphia Pa
Expertise:Expert
Verified Purchase:Yes
After using the S25+ I feel that the S24 is a better phone
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
2 out of 5
2
Value
4 out of 5
4
Response from Samsung USBy R&R Team, July 25, 2025
Hey there Mrteebees, thank you for your feedback on your Samsung Galaxy S25+. We understand how important your phone is to you, and wanting specific functionality every day. Without knowing what features are causing this disappointment for you, we have provided links to the complete manual and the Samsung Support Team to help you discover the full capabilities, align your device to your preferences, and troubleshoot any frustrations you are experiencing. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung s25+
on July 22, 2025
Posted by: Eliott
from Edwardsville,IL
Verified Purchase:Yes
It's a great phone, little on the bigger side but not terribly so, might need two hand use. Runs like a dream, impeccable quality, really just a worth it buy
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone!!
on July 13, 2025
Posted by: Anonymous
from Bryson city ,NC
Expertise:Expert
Verified Purchase:Yes
I love this phone perfect size sleek and very nice
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Dropped Calls
on July 7, 2025
Posted by: Lisa
from Branchburg NJ
Expertise:Intermediate
Verified Purchase:Yes
Love the phone easy to set up, but having trouble with dropped calls.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, July 8, 2025
Hey there Lisa, we appreciate your feedback on your Samsung Galaxy S25+. We are happy to hear that you are pleased with the ease of setup of your device, and are finding the features to be useful. We have provided links to a few articles to help you with the dropped calls you mention experiencing. We have also shared a link to the Samsung Support Team if these troubleshooting tips don’t help you resolve this matter. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Fix this and its perfect
on July 3, 2025
Posted by: MrDrake
Expertise:Expert
Verified Purchase:Yes
I dont like that the screen is sensitive to touch. It dials, messages, clicks, changes things, etc when in my pocket. Other than that all good.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent process and phone
on July 2, 2025
Posted by: VegasMichelle
from Las Vegas NV
Expertise:Intermediate
Verified Purchase:Yes
Excellent phone! I upgraded from the S20 and I like how it was easy to transfer my data to the new phone and same feel to navigating the phone. I did a trade in and the process went great.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not impresive battery and camera performance
on July 2, 2025
Posted by: Adam
Verified Purchase:Yes
S23 Ultra I traded in was way better phone.
I seems like Samsung lowered quality and performance.
Response from Samsung USBy R&R Team, July 3, 2025
Hey Adam, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We know how important your phone is to you every day for a range of tasks, and we would love to help you troubleshoot the battery life and camera of your device. We have provided links to articles to address these matters at your convenience. We have also provided a link to the Samsung Support Team if these experiences continues, or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Disappointed
on July 2, 2025
Posted by: Brooney1
I have been a Samsung phone user forever and this is the first time I am disappointed. I wish I had not upgraded. Battery life is not good. The volumes of ringtones and other sound is constantly resetting to silent. I miss calls that I never hear. I've reached out in forums and Samsung and haven't found answers. Paying more every month increases the pain!
Response from Samsung USBy R&R Team, July 2, 2025
Hello Brooney1, thank you for sharing your feedback on your Samsung Galaxy S25+. We know how frustrating it is when your device is not meeting your expectations, and we would love to assist you in resolving your frustrations. The intelligent battery of your device is designed to maximize after a short period of usage, as the battery adjusts to your consumption habits. This process is sped along by allowing the battery to drain down without relying on external power sources throughout the day. If you do not experience the adjustment, we have provided links to troubleshooting guides to help you maximize the battery life of your device. We have also provided a link directly to the Samsung Support Team to offer assistance with the settings not staying consistent to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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