Customer reviews from Western Digital
Western Digital - WD My Passport WDBAGF0040BGY-WESN 4 TB Portable Solid State Drive - External - Gray - USB 3.2 (Gen 1) Type C - 1050 MB/s
Average customer rating
3.4
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
4
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
3
100%of customers recommend this product.
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1 out of
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Customer Reviews for Western Digital - WD My Passport WDBAGF0040BGY-WESN 4 TB Portable Solid State Drive - External - Gray - USB 3.2 (Gen 1) Type C - 1050 MB/s
Customer Rating
5
Meets advertised speeds, practical backup needs
on November 15, 2021
Posted by: DReagan
Verified Purchase:Yes
The 4TB My Passport SSD USB3.2 external drive worked as advertised and achieved transfer rates which made system backup of 3TB practical. The drive is remarkably small. The supplied USB 3.2 compliant cable is very short. Since my fastest USB port is on the back of the computer, it was awkward to connect and a bit hard to monitor the temperature of the drive during use. The drive did get warm during use. In summary, this is a wonderful backup device which makes a practical backup system for 3TB of data which can be removed from the computer in-between weekly backups. I am very pleased with the results.
Written by a customer while visiting Western Digital
Posted by: blazerbill
Verified Purchase:Yes
I was very happy to see that Western Digital was playing in the external SSD Space. Having a 2TB Samsung T7 in the fleet currently as well as a 1TB SanDisk dual thumb drive, among a plethora of external 2.5" drives of varying sizes and models, I thought that I really ought to check this one out. I sized up to the 4TB as my MacBook Pro has only 256 onboard, and I wanted the ability to dump GoPro Max and Hero 10 Videos as well as DSLR Photos and more onto a device and edit straight from there...It took me a bit to get my workflow right, but it has turned out well. This goes with me basically everywhere...may need to velcro it onto my laptop :-)
This is price competitive for the size and speeds. It is not especially hardened or durable, but external suds are better than spinning rust. this has withstood a couple air and car trips effortlessly.
This is price competitive for the size and speeds. It is not especially hardened or durable, but external suds are better than spinning rust. this has withstood a couple air and car trips effortlessly.
Written by a customer while visiting Western Digital
Customer Rating
1
Bad model
on February 13, 2023
Posted by: Anonymous
I bought the WD 4TB My Passport as a backup drive for my iMac. I formatted it properly before use. It failed within one week. By failing, I mean the drive was inaccessible. Disk Utility could not open it. It was a brick. Figuring it was a manufacturing exception, I ordered a replacement. The same thing happened in only two days. It's a shame because I have several large-capacity Western Digital HDDs I have used for a few years. One of them finally failed, so I intended to transition to SSDs. Obviously, that won't be happening.
Response from Western DigitalBy SM OLS Team, June 14, 2023
We have identified a firmware issue that presents itself in very limited situations and can cause SanDisk Extreme Portable SSD V2, SanDisk Extreme Pro Portable SSD V2, and WD My Passport SSD products to unexpectedly disconnect from a computer.
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate
Response from Western DigitalBy SM OLS, February 15, 2023
Hello,
We are sorry to hear about your user experience with WD My Passport Solid State Drive and appreciate your time providing this review and bringing this matter to our attention.
We could understand the frustration you are going through. This is a rare case scenario in which drive has become non-functional in such a short time.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Passport Solid State Drive and appreciate your time providing this review and bringing this matter to our attention.
We could understand the frustration you are going through. This is a rare case scenario in which drive has become non-functional in such a short time.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Absolutely awful
on December 14, 2021
Posted by: Risy
If you don't accept their requirement to send them performance data it fails the installation and they don't tell you why. Absolutely illegal. There's no choice, it's forced. You can see samples of complaints throughout the internet.
Response from Western DigitalBy SM OLS, February 21, 2023
Hello,
We're sorry to hear about your user experience with WD My Passport Solid State Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Passport Solid State Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
One of the best product of WD i have purchased. Always love wD brand
Written by a customer while visiting Western Digital
Posted by: mpm84660
Verified Purchase:Yes
So far, so good with the My Passport 4TB SSD, purchased about 2 months ago. It does what it's supposed to do.
Written by a customer while visiting Western Digital
Posted by: Trav
Verified Purchase:Yes
Drive was faulty. Started to crash immediately. Nearly lost a bunch of work. Will not be purchasing Western Digital drive again
Response from Western DigitalBy SM OLS, July 13, 2023
Hello,
We are sorry to hear about your user experience with WD My Passport Solid State and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options or possible warranty that the drive may have.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Passport Solid State and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options or possible warranty that the drive may have.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Jim L
Verified Purchase:Yes
A good fast drive! It seems to disconnect from the Mac at times and the only way to fix it is by ejecting it. I would like to see WD offer an optional case to protect the drive during travel.
I would recommend this to a friend!
Written by a customer while visiting Western Digital