Customer reviews from hp.com
HP - OmniBook 5 Laptop Computer 14" 2K Snapdragon X 16 GB memory;512 GB SSD - Glacier silver aluminum
Average customer rating
4.2
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
32
4 Stars
10
3 Stars
1
2 Stars
4
1 Star
4
70%of customers recommend this product.
(
14 out of
20)
Customer Reviews for HP - OmniBook 5 Laptop Computer 14" 2K Snapdragon X 16 GB memory;512 GB SSD - Glacier silver aluminum
Posted by: Anonymous
from Kawasaki, Japan
Verified Purchase:Yes
I bought this notebook for private use and found it very reliable and comfortable to used. Love the designed and touchscreen features the brightness of the displayed in incredible I would recommend it to anyone who want a new and improved HP laptop.
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, August 18, 2026
Hi Vinny, thank you for sharing your 5-star review! The OmniBook 5's reliability, comfort, and touchscreen experience is definitely great. It's wonderful to know that the bright display and thoughtful design have made such a positive impression. Thank you for choosing HP!
Written by a customer while visiting hp.com
Posted by: HP Customer Jeff
from California
Verified Purchase:Yes
Nice quality. Good screen but can be a little glary because it is very glossy. My biggest complaint is that they don't come in cool colors. Silver shouldn't even be an option these days. A few pantone colors would have been nice to choose from. Overall it is small powerful, runs cool and works good. Good keyboard. Wish it had USB-C on both sides for charging.
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, August 18, 2026
Thank you for your review! We're glad to hear you're enjoying the HP OmniBook 5's compact design, performance, cool operation, and comfortable keyboard. We appreciate your thoughtful feedback regarding the glossy display, color options, and USB-C charging placement. If you're interested in additional color choices, the HP OmniBook 3 powered by Snapdragon is available in a variety of colors. Thank you for choosing HP!
Written by a customer while visiting hp.com
Posted by: Candlesmon
Verified Purchase:Yes
I purchased this during a 4th of July sale plus flash sale. It was close to 50% off. Perfect size for traveling plus a nice sized keyboard. Seems durable but only time will tell.
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, August 11, 2026
Thank you for sharing your 4-star review! We are thrilled to hear that you were able to catch such a great deal during our sale and that the size, keyboard comfort, and portability are hitting the mark for your travels. If you ever need anything, HP Support is always here to help. Enjoy your new device!
Written by a customer while visiting hp.com
Posted by: Rlfeen
from Baltimore, MD
Verified Purchase:Yes
Heading back to school and wanted a windows based PC. I’m an Apple user but was not happy with my MacBook Pro. Did lots of reviews and decided on HP.
Absolutely love this PC. It’s fast, quiet and battery is fantastic. I enjoy using it everyday. The screen is beautiful as well. Crisp blacks and vivid colors. It feels well built. I would buy again
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: KaceyLan
Verified Purchase:Yes
It gets really hot and the fan very loud when doing very few tasks simultaneously and it lags and freezes a lot also.
No, I would not recommend this to a friend.
Response from hp.comBy Emily, HP Customer Experience, July 30, 2026
We appreciate you bringing this to our attention, and we apologize for the disappointing experience with lag and fan noise. Please connect with our support team so we can look into this for you and ensure your device is running at its best! https://www.hp.com/us-en/shop/cv/returnsandexchanges
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Not recommended, hardware is not good at all, so many glitches, Dont like it.
No, I would not recommend this to a friend.
Response from hp.comBy Emily, HP Customer Experience, July 29, 2026
We’re very sorry to hear that your experience hasn't met expectations and that you’ve run into technical issues. We want to ensure your device runs as smoothly as possible.
Please reach out to our HP Support team so we can help troubleshoot and resolve these glitches for you. https://www.hp.com/us-en/shop/cv/returnsandexchanges
Please reach out to our HP Support team so we can help troubleshoot and resolve these glitches for you. https://www.hp.com/us-en/shop/cv/returnsandexchanges
Written by a customer while visiting hp.com
Customer Rating
2
Great physical product; but plagued with issues that made Windows unusable and returned it!
on July 21, 2026
Posted by: Caleb’s
from Florida
Verified Purchase:Yes
Sent it back
No, I would not recommend this to a friend.
Response from hp.comBy Emily, HP Customer Experience, July 29, 2026
Hi Caleb, thank you for sharing your experience. We are very sorry that software performance issues impacted your use and led to a return. Delivering a reliable experience is top priority for us, and we appreciate your feedback.
If you decide to give HP another look in the future, please reach out to our team - we’d love to help find the right fit for you: https://www.hp.com/us-en/shop/cv/returns-exchanges
If you decide to give HP another look in the future, please reach out to our team - we’d love to help find the right fit for you: https://www.hp.com/us-en/shop/cv/returns-exchanges
Written by a customer while visiting hp.com
Customer Rating
2
Incompatible processor for Adobe Adobe Photoshop Elements and Premier
on July 17, 2026
Posted by: Anonymous
from Alaska
Verified Purchase:Yes
My new HP Omni 5 laptop's processor is incompatible to run Adobe Photoshop Elements and Premier that functioned on my older HP PC laptop. Never recived directions when I asked to return it to HP. Very disappointing!
No, I would not recommend this to a friend.
Response from hp.comBy Emily, HP Customer Experience, July 20, 2026
Hi Fred! We are incredibly sorry to hear about your experience with your software compatibility and the delay in receiving your return instructions. This is certainly not the standard of service we aim to provide at HP, and we completely understand your frustration.
We want to make this right as quickly as possible. Because the HP OmniBook 5 features a Snapdragon® processor with ARM architecture, certain legacy applications may require specific system configurations to run as expected. Our Support team is reaching out to you directly to help process your return and get you into the right device for your needs. You can also manage your request directly anytime at our Returns & Exchanges portal: https://www.hp.com/us-en/shop/cv/returnsandexchanges
We want to make this right as quickly as possible. Because the HP OmniBook 5 features a Snapdragon® processor with ARM architecture, certain legacy applications may require specific system configurations to run as expected. Our Support team is reaching out to you directly to help process your return and get you into the right device for your needs. You can also manage your request directly anytime at our Returns & Exchanges portal: https://www.hp.com/us-en/shop/cv/returnsandexchanges
Written by a customer while visiting hp.com