Customer Reviews for HP OMEN - 35L Gaming Desktop PC GT16-1085m NVIDIA GeForce RTX 5080 AMD RYZEN 7 9800X3D 32GB 2TB - Shadow black and tinted black glass
Worst pc I’ve ever owned. Never worked right from the first day I got it
on September 6, 2026
Posted by: Johnnie
Verified Purchase:Yes
I didn’t like it I hated the pc and every time I would contact HP for help never could fix the issue
Response from hp.comBy Gaming Solutions Experience Engineering, September 29, 2026
Dear Customer, thank you for sharing your feedback. We are sorry to hear about your experience and understand how disappointing it is when a new PC does not work as expected. Please ensure your system is up to date through Windows Update, OMEN Gaming Hub, and HP Support Assistant. If the issue persists, please contact HP Customer Support with your case details or DM us through any of our social media handles below so we can investigate further.
Would have been 5 stars but was advertised as 6000MHz DDR5 RAM and I received 5600 MHz DDR5 RAM. Not a big deal for me, but I can see where some customers might be upset. Other than that, computer is powerful and whisper quiet. Very happy with this purchase. Also, HP worked with me to get the very best price.
This was my first Windows computer in over 20 years.. now retired I thought I would enjoy gaming again now that I have the time. I’m very pleased with the performance so far.