Customer reviews from MRCOOL
MRCOOL - 24,000 BTU DIY Ductless Mini-Split Smart WiFi Air Handler/Condenser 230V
Average customer rating
4.9
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
24
4 Stars
3
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
26 out of
26)
Customer Reviews for MRCOOL - 24,000 BTU DIY Ductless Mini-Split Smart WiFi Air Handler/Condenser 230V
Customer Rating
5
My Thoughts, that's all....
on October 20, 2025
Posted by: Phil B
I have had a super good experience with Mr Cool, from before questions on 'chat' to ordering and after installation questions. No doubt I would do it again.
I would recommend this to a friend!
Response from MRCOOLBy MRCOOL, February 9, 2026
Phil B - Thank you for your five star review! We are thrilled you shared your experience and hope to have your repeat business if ever needed.
Written by a customer while visiting MRCOOL
Customer Rating
5
Mr Cool 18000 BTU 5th generation mini split system
on August 12, 2025
Posted by: GioP
The Mr Cool 18,000 BTU mini split system 5th generation system is working great. I was able to install it myself with the included step by step instructions. I also went with the Mr Cool line cover plates to protect the lines but to also give it a clean finished look.
I would recommend this to a friend!
Response from MRCOOLBy MRCOOL, February 9, 2026
GioP - Thank you for your five star review. We appreciate your feedback regarding our installation instructions and opted to cover the line sets with Line Guards for added protection from the elements. Thank you for taking the time to leave your comments.
Written by a customer while visiting MRCOOL
Customer Rating
5
Easy installation
on December 26, 2019
Posted by: Paulb
from Delaware ohio
New pole barn installation, easy and straight forward.
I would recommend this to a friend!
Response from MRCOOLBy MRCOOL, February 9, 2026
Paulb - Thank you for your five star review. We hope that you are enjoying your new pole barn and the DIY 36K is keeping your comfortable year round.
Written by a customer while visiting MRCOOL
Customer Rating
5
Great
on December 14, 2019
Posted by: YeseniaN1987
from Modesto
Very good product, I was surprised how good it worked in my small room.
I would recommend this to a friend!
Response from MRCOOLBy MRCOOL, February 9, 2026
YeseniaN1987 - Thank you for your five star review. We are thrilled that you were pleasantly surprised and hope you will tell a friend!
Written by a customer while visiting MRCOOL
Customer Rating
5
Works great once factory mis-wiring corrected
on October 11, 2019
Posted by: GDOakes
from Spokane, WA
Easy installation and hook up however terminal block mis-wired from factory. After a couple of discussions with tech support( who were great) got wiring corrected and unit fired right up.
I would recommend this to a friend!
Written by a customer while visiting MRCOOL
Customer Rating
5
Couldn’t Be Happier
on September 19, 2019
Posted by: Nightcloud
from Arkansas
This is the best investment I could have made living here in the south. I am very pleased with the features this unit was created with. I use the Sleep feature every night to save on the electric bill and speaking of electric bill mine has dropped substantially since putting this unit in, very efficient. As long as you think through what you are about to do it installs beautifully. The Remote has every choice for your comfort that you could imagine. I am very pleased.
Written by a customer while visiting MRCOOL
Customer Rating
5
Great install
on September 14, 2019
Posted by: Tambabs
from Ledyard ct
DIY is a great kit. Sealed and easy to install. Want two more for my home.
I would recommend this to a friend!
Written by a customer while visiting MRCOOL
Customer Rating
5
Great unit and Outstanding Customer Service!
on September 10, 2019
Posted by: Gtcoastie
from Jupiter, FL
Great unit and OUTSTANDING Customer Service!
Bought this for a detached workshop and worked really well for first month +. Cooled the area down quickly and very straightforward DIY installation. Had a loss of cooling and enjoyed great communication from Customer Service who walked me through some potential problems and when none worked, another unit was sent no questions. New one was a quick install and works perfectly. Very happy! Thanks Mr. Cool!
Bought this for a detached workshop and worked really well for first month +. Cooled the area down quickly and very straightforward DIY installation. Had a loss of cooling and enjoyed great communication from Customer Service who walked me through some potential problems and when none worked, another unit was sent no questions. New one was a quick install and works perfectly. Very happy! Thanks Mr. Cool!
I would recommend this to a friend!
Written by a customer while visiting MRCOOL