Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7 out of 5
4.7
(3,906 Reviews)
Open Ratings Snapshot
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product. 
(
16 out of 19
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
4 out of 5
4
Z Fold 5 is Great overall
on March 23, 2025
Posted by: JoeR52
[This review was collected as part of a promotion.] I love the phone. Functionality is great. Image is fantastic. My only problem is that the internal screen will crack/peel off after a year or so.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 13, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold5, Joe! It's great to know you love the phone's functionality and image quality. We noted your concern regarding the interior screen. To assist with this, we have a Z Assurance program that offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. before July 31, 2024. To qualify, just register your device with your Samsung account, and you’ll be able to take advantage of this offer. You can access our support services by visiting the Samsung support page and selecting ‘Start a Repair’ for either walk-in or mail-in options. We want to ensure your experience with the Galaxy Z Fold5 remains positive! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone!
on March 24, 2025
Posted by: Cauman
[This review was collected as part of a promotion.] Love this phone! I get asked about it all the time. My grandkids fight for it to watch videos because the screen is bigger than a regular phone. I love the fact that I can have multiple tasks open and the memory is never ending. I will only repurchase this phone from now on!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 24, 2025
It's great to hear from you, Cauman. Thank you for sharing your enthusiasm for the Galaxy Z Fold5! It’s wonderful to see how much you’re enjoying its features. The expansive 7.6-inch Main Screen truly transforms video watching into a cinematic experience, making it perfect for sharing moments with your grandkids. Its multitasking capabilities, like Multi-Window View, allow you to keep multiple tasks open on one screen, enhancing productivity and convenience. With storage options up to 1TB, the Galaxy Z Fold5 ensures you have plenty of space for all your needs. Your excitement about repurchasing this phone speaks volumes about its innovative design and functionality. For any questions or concerns, please be sure to reach out to us at Samsung Support. Thank you for sharing your experience with the Z Fold5! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The ZFold 5 is an excellent product...
on March 24, 2025
Posted by: TechGuy
[This review was collected as part of a promotion.] Biggest challenge is finding the right case
Can't wait for the ZFold6.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone runs amazing
on March 24, 2025
Posted by: Dakobra
[This review was collected as part of a promotion.] I love having the fold out screen I previously had the fold 4 and loved it too but the 5 folds out even better and the crease in the screen is less apparent I can't wait to upgrade to the next fold when I can
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 24, 2025
Thank you for sharing your experience with the Galaxy Z Fold5, Dakobra! We’re glad to see that you enjoyed the Fold 4 and that the Fold 5 has exceeded your expectations. The Z Fold5 offers several improvements, including a more refined design with a less noticeable crease, which really enhances the viewing experience. We also appreciate the upgraded performance with the latest processor, longer battery life, and enhanced multitasking capabilities, making it perfect for both work and leisure. Additionally, the Flex Mode feature allows for hands-free use, while the improved camera system provides excellent photography options. If you loved the Fold 4, the Fold 5 truly takes it to the next level, and we’re excited to see what new features the next model will bring! For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone I love the wide screen doubles as tab
on March 25, 2025
Posted by: MrBoaz
[This review was collected as part of a promotion.] Excellent picture and video great stability for moving videos. I do alot of videos from my vehicles
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 7, 2025
Thank you for your fantastic review of the Galaxy Z Fold5, MrBoaz! It's awesome to see that you’re enjoying the excellent picture and video quality. The unique design truly does transform your phone into a mobile studio, especially with its powerful 50MP camera and the capability of 30x Space Zoom. It sounds like you're really making the most out of those expansive displays to shoot, reshoot, and edit your vehicle videos with incredible freedom. We can’t wait to see what you create next! For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great product
on March 25, 2025
Posted by: Blubilly
[This review was collected as part of a promotion.] Every thing is really great and let's me do everything I want without a pc!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 6, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold5, Blubilly! We’re really happy to know you’re enjoying the experience. With its ultimate 7.6” main display, the Z Fold5 truly redefines how you interact with your device. It provides an immersive screen that enhances everything from gaming to watching movies, making it feel like you have a mini-theater in your hands. Plus, the ability to enjoy PC-style productivity on a tablet-sized device is a game changer. We hope you continue to explore everything the Z Fold5 can do! For any questions about anything, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Loving the Fold
on March 25, 2025
Posted by: Sweethingsz
[This review was collected as part of a promotion.] I absolutely love the fold but my 5 have given more problems than the fold 4. It's been replaced 3 times. I want to get the fold 6 but nervous that quality has went down.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 13, 2025
Thank you for sharing your experience with the Galaxy Z Fold series. We understand your concerns regarding the Z Fold5, but we’re confident that you’ll love the Z Fold6 even more. The Z Fold6 features Galaxy AI from the S24 series, with One UI 6.1 offering tools like Circle to Search, Live Translate, and Generative Edit to enhance your experience. To ease your worries about quality, Samsung’s Z Assurance provides a one-time discounted repair for the interior folding screen for devices purchased in the U.S. before July 31, 2024. Just register your Fold 6 with a Samsung account to qualify. We believe the Z Fold6 is designed to impress, and we’re here if you have any questions! Be sure to reach out to us at Samsung Support if you need anything at all. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Ultimate Multitasker – Galaxy Z Fold5 Delivers
on March 26, 2025
Posted by: Prash1234
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy Z Fold5 for a few weeks now, and it’s honestly the best foldable I’ve used so far. It strikes the perfect balance between power, flexibility, and productivity. One of my favorite features is the seamless actions across apps. Whether I’m dragging photos from the Gallery into emails, copying text across different apps, or multitasking between my calendar and notes—everything flows without a hitch. The multitasking bar and split-screen mode make it feel like a pocket-sized tablet.
The Now Brief feature is another great touch—it delivers curated updates that are actually useful. It’s become my go-to source for quick news checks during the day, especially when I’m switching between school tasks or work calls.
The Audio Eraser is a lifesaver too. I’ve used it during Zoom calls, voice recordings, and even casual video chats—background noise gets filtered out really well, making everything sound crisp even when I’m in a noisy space.
Streaming on the Fold5 is just next level. The large inner screen makes shows and movies super immersive, and the brightness and resolution are top-notch. Gaming is equally smooth—the phone handles demanding titles without lag, and the extended display gives you more room to play and navigate.
For school, I use it like a mini laptop at times. I can research in one window and take notes in another. Same goes for work—email, docs, chats—it’s
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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