Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
4
I love my z fold 5
on February 7, 2025
Posted by: Hansbazan
[This review was collected as part of a promotion.] It is a very nice device with a lot of special features, my only concern is that there is no way to can know all of hose since there is not a place where you can learn how to use it, is a lovable device but I need more explanation about using it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Folding screen greatjob Samsung!!!
on February 7, 2025
Posted by: Jarheadfor5
[This review was collected as part of a promotion.] Great phone!!! I love the Samsung environment. It seamlessly talks to all devices i want it to.
Value
5
Response from Samsung USBy R&R Team, February 7, 2025
Thank you so much for your wonderful feedback about the Galaxy Z Fold6! We're thrilled to see that you're enjoying the amazing folding screen. It really does offer a unique experience that enhances productivity and entertainment. It's great to know that you're loving the seamless connectivity within the Samsung environment. Our ecosystem is designed to create a smooth and integrated experience across all your devices, making it easier than ever to multitask and stay connected. If you're looking for ways to maximize that experience even further, be sure to explore features like Multi Window and App Pairing that allow you to run multiple apps side by side. Your satisfaction is our priority, and we're here to make sure you get the most out of your experience. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Fold 5 review
on February 8, 2025
Posted by: CashMoney
[This review was collected as part of a promotion.] Powerful hinges and more comfortable to the hold. Wish the front screen was a bit wider
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my zfold5!
on February 8, 2025
Posted by: Turtleldy
[This review was collected as part of a promotion.] Great for reading or doing work. This phones picture quality is amazing also!!
Value
5
Response from Samsung USBy R&R Team, February 8, 2025
Thank you so much for sharing your thoughts on the Galaxy Z Fold5, Turtleldy! We’re thrilled to see that you're enjoying its capabilities for reading and working. The stunning picture quality you mentioned really stands out thanks to the incredible camera setup. With the 50MP wide-angle camera, every photo captures vivid colors and impressive details. Plus, the 3x optical zoom of the 10MP telephoto camera allows you to get closer to your subjects without losing clarity. And let’s not forget the versatility of the 12MP ultra-wide camera for those breathtaking landscape shots, or the innovative under-display 4MP camera for incredible selfies! We truly appreciate your feedback and hope you continue to enjoy everything the Galaxy Z Fold5 has to offer! If you have any more questions or thoughts, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Perfect device for multitasking
on February 8, 2025
Posted by: Tongmon
[This review was collected as part of a promotion.] Having transitioned from the Galaxy Z Fold 3 to the Galaxy Z Fold 5, I can confidently say that the experience has been significantly enhanced in several key areas.
The Galaxy Z Fold 5 offers a stable performance that is both reliable and efficient. One of the most noticeable improvements is its lightweight design. Even when carrying this phone in my pocket, it feels almost unnoticeable and does not cause any discomfort.
The inclusion of a lightweight S-Pen is a game-changer. It eliminates the need to carry additional pens, making it incredibly convenient. The cover screen's comfortable screen ratio ensures that even when using the phone in its folded state, it remains user-friendly and practical. When it comes to watching videos, the larger internal screen is invaluable, providing a rich and immersive viewing experience.
As a battery researcher, I find the internal screen's aspect ratio perfect for reading research papers. Coupled with the S-Pen, taking notes and adding memos directly on the documents is incredibly convenient. The multitasking capabilities of the Galaxy Z Fold 5 are exceptional; I can browse the internet for materials and chat with collaborators simultaneously, making my workflow seamless and efficient.
With frequent meetings with collaborators, managing my schedule is crucial. The Galaxy AI is particularly useful for this purpose. It allows me to mark my calendar effortlessly by using seamless actions across various apps, ensuring that I stay organized
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for college or colleagues
on February 8, 2025
Posted by: AsBi27
[This review was collected as part of a promotion.] This is aperfect device for individuals who need to use a tablet and phone all at once. Not only does this device work well for business and connections, it's great for gaming with its wide screen; mounting it and relax feels like your playing on a PC. The best for last, I'd have to rate this a 10 because once I open it up I get lost in a good boom or magazine. Tiktok also has never been better!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like to open the screen to play games .
on February 8, 2025
Posted by: EmtyFolder
[This review was collected as part of a promotion.] I mainly use it for the big screen ,for videos and gaming .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good, But Needs Improvement
on February 9, 2025
Posted by: MrGoals
[This review was collected as part of a promotion.] The folding feature was nice, until the screen protector started peeling off after a month.
You have to keep the hinge clean by blowing on it or you will hear debris cracking in the phone.
Wish it had an integrated S-Pen.
Battery life when using the wide screen is atrocious. Basically end up using 1%per minute when watching videos.
You have to keep the hinge clean by blowing on it or you will hear debris cracking in the phone.
Wish it had an integrated S-Pen.
Battery life when using the wide screen is atrocious. Basically end up using 1%per minute when watching videos.
The phone was very heavy, and the hinge was very brittle
There were no good cases to protect the phone.
I also had Never-ending formatting issues with apps, as this phone is not really made for most apps.
It was really cool to own and once they fix those issues I would get another folding phone
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
It's great to hear from you! We see that you reached out to share your candid feedback on the Galaxy Z Fold5. Please note that the Flex hinge is designed to handle over 200,000 folding and unfolding cycles on average. Therefore, the device should last more than 5 years if opened and closed 100 times a day. As the device is folded, the synchronised movement of the metal hinge components might produce a sensation of snagging or clicking due to friction. Additionally, the flexible nature of certain components, like the flexible displays, can introduce slight resistance during movement. Rest assured, these sensations are natural and not indicative of a defect. We'd also like to highlight Samsung's Z Assurance program, which offers a one-time discounted repair for the interior folding screen of devices purchased in the U.S. from authorized distributors before July 31, 2024. To take advantage of this offer, please ensure your device is registered with a Samsung account. This repair promotion is available for original purchasers, as we want to support our valued customers like you. To access this service, please visit the Samsung support page, select ‘Start a Repair,’ and follow the instructions for either walk-in or mail-in service. While this offer specifically addresses the interior folding screen, any additional concerns will be assessed separately, and we will ensure you receive the best support possible. We also noted your feedback regarding the battery life of your device. We recommend ensuring that your device is up to date with the latest software update available. This can also help optimize the peformance of the apps you alluded too. Please check out the links attached for optios to help optimize your phone's battery life. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you if needed. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/uk/support/mobile-devices/how-to-optimise-the-battery-life-on-a-galaxy-smartphone/?srsltid=AfmBOoqkqjXLnwYH3ssxyFeeIwU6Ug6MEmQXeYl54-iI8Bd5u-VutJnA
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https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/uk/support/mobile-devices/how-to-optimise-the-battery-life-on-a-galaxy-smartphone/?srsltid=AfmBOoqkqjXLnwYH3ssxyFeeIwU6Ug6MEmQXeYl54-iI8Bd5u-VutJnA
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Written by a customer while visiting Samsung US