Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
Great phone
on August 26, 2024
Posted by: Ike1994
[This review was collected as part of a promotion.] The ZFold 5 is a great phone to have if you enjoy watching movies or show on your phone. It's handy if you ever need to multi task on the phone. I was surprised by the durability of the phone I've dropped it a few times and it has no cracks or dents.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My z fold 5 experience
on August 26, 2024
Posted by: Lilevil
[This review was collected as part of a promotion.] I have problems with my screen freezing up. And also, whenever i'm using my phone and i'm using the the touch scissors, sometimes they work, and then all of a sudden, they'll just stop. The phone gets really really hot. I love the firm itself. I just wished it performed a little better.
Value
3
Response from Samsung USBy Social Commerce, August 30, 2024
Aloha Lilevil,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Please take a moment to review, "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your device freezing. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature" to learn some awesome tips on keeping your device within its perfect temperature threshold to avoid the possibility of overheating. Let us know if you have any questions for us after reviewing the resources that have been provided by contacting Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/answer/ANS00076952/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Please take a moment to review, "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your device freezing. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature" to learn some awesome tips on keeping your device within its perfect temperature threshold to avoid the possibility of overheating. Let us know if you have any questions for us after reviewing the resources that have been provided by contacting Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Customer Rating
4
Love the fold
on August 26, 2024
Posted by: Earodriguez
[This review was collected as part of a promotion.] I really love the option of a small screen or a big screen depending of the occasion. I normally use my phone for personal and work combined. I connect a mouse and portable keyboard and use on unfolded way to remotely connect to my laptop and use work software.
The pen is my favorite feature, normally use it to take work notes, sketch personal or work projects before use a drawing software.
Editing pictures on the unfolded screen is amazing. Would love the poem to work on the front screen too.
When camping I unfold the phone and use it to watch movies or TV shows in the tent, it fit perfectly the media pocket builtin most tents.
Occasionally gaming is also great, I use it as gps and music streaming in my car or bike.
Love the phone.
The pen is my favorite feature, normally use it to take work notes, sketch personal or work projects before use a drawing software.
Editing pictures on the unfolded screen is amazing. Would love the poem to work on the front screen too.
When camping I unfold the phone and use it to watch movies or TV shows in the tent, it fit perfectly the media pocket builtin most tents.
Occasionally gaming is also great, I use it as gps and music streaming in my car or bike.
Love the phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fold 5 review
on August 26, 2024
Posted by: Backslash
[This review was collected as part of a promotion.] Great device for me because of its capability for wide screen that you can fold for easy Carry.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Can't live without it.
on August 26, 2024
Posted by: Cicilygirl
[This review was collected as part of a promotion.] I've had my fold5 for quite awhile now, and could never imagine going back to another phone.
I'm at the age where I need reading glasses, but didn't want to have to put them on everytime I pick up my phone. This screen is big enough that I don't need to. I open my phone almost 99% of the time, but having the front screen for quick notifications and amazing selfies is amazing.
Honestly, the coolest part is seeing people's reactions when I open up my phone. Let's face it, it's just really, really cool!
I'm at the age where I need reading glasses, but didn't want to have to put them on everytime I pick up my phone. This screen is big enough that I don't need to. I open my phone almost 99% of the time, but having the front screen for quick notifications and amazing selfies is amazing.
Honestly, the coolest part is seeing people's reactions when I open up my phone. Let's face it, it's just really, really cool!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good Product
on August 26, 2024
Posted by: Oliver
[This review was collected as part of a promotion.] This phone help me to work easy than the past. I can do the account very fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The future is almost here
on August 26, 2024
Posted by: FilipFolds
[This review was collected as part of a promotion.] The z fold series brought back my hope that the smartphone innovation is not dead. The z fold 5 is close to perfecting the formula. I absolutely love it.
1. Great outside screen, perfectly usable with one hand.
2. The inner screen is absolutely awesome.
3. Mature software with plenty of features. Dex makes life so much easier!
4. No issues in the performance department.
2. The inner screen is absolutely awesome.
3. Mature software with plenty of features. Dex makes life so much easier!
4. No issues in the performance department.
I would like to point out areas for improvements things that bother me every day:
1. Why make it so thin? Give me a ticker device that needs no camera bump with space for the s-pen!
2. I feel like Galaxy AI development focuses too much on things that looks nice in commercials, but not practical applications. Give me an option to create a 30 second video from all of today's pictures and videos with best highlights. Or why not let AI wake me up if I have a meeting which is happening earlier then my usual wake up time?
3. It hurts that cheaper Samsung devices have better cameras.
4. Inner screen doesn't stay bright for a long time. When reading outside it gets dimmer and challenging to see. This should really not be a problem in this price range.
1. Why make it so thin? Give me a ticker device that needs no camera bump with space for the s-pen!
2. I feel like Galaxy AI development focuses too much on things that looks nice in commercials, but not practical applications. Give me an option to create a 30 second video from all of today's pictures and videos with best highlights. Or why not let AI wake me up if I have a meeting which is happening earlier then my usual wake up time?
3. It hurts that cheaper Samsung devices have better cameras.
4. Inner screen doesn't stay bright for a long time. When reading outside it gets dimmer and challenging to see. This should really not be a problem in this price range.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Pros & cons
on August 26, 2024
Posted by: New2Samsung
[This review was collected as part of a promotion.] The Z FOLD 5 has a great camera and I love that it opens up like a tablet. Ease of use is highly appreciated and the weight and size is comparable to other devices in the same category. The main concern I had when choosing the Z FOLD 5 was if there would be problems with the split screen down the road. Unfortunately it was. After 6 months of use the left/top half of the split screen went out without being dropped or anything. Still exploring the AI features at this point but excited to get better at it.
Value
3
Response from Samsung USBy Social Commerce, August 30, 2024
Good day New2samsung,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in great for those unfortunate situations in in life like falling into the pool with our phone in hand, to shattering the screen when dropping the phone while bringing in groceries, or accidentally losing your phone, or when someone steal your phone. Samsung Care+ has you covered. Talk about the ultimate peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please feel free to take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. Whether you’re editing photos, browsing the web, or calling loved ones, you can use the new AI app features on your Galaxy phone or tablet to simplify daily tasks! For example, you can effortlessly organize and summarize your ideas in Samsung Notes, receive text message assistance, find content by circling an item or image, and sync your wallpapers to the current weather conditions. These AI features were created to streamline your experience on the Z Fold5 so you can enjoy using your device to its fullest extent throughout the day and night. Also check out, "Use features with Galaxy AI on your Galaxy phone and tablet" to learn more about your awesome Galaxy AI features and their functionality. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/answer/ANS10000753/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in great for those unfortunate situations in in life like falling into the pool with our phone in hand, to shattering the screen when dropping the phone while bringing in groceries, or accidentally losing your phone, or when someone steal your phone. Samsung Care+ has you covered. Talk about the ultimate peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please feel free to take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. Whether you’re editing photos, browsing the web, or calling loved ones, you can use the new AI app features on your Galaxy phone or tablet to simplify daily tasks! For example, you can effortlessly organize and summarize your ideas in Samsung Notes, receive text message assistance, find content by circling an item or image, and sync your wallpapers to the current weather conditions. These AI features were created to streamline your experience on the Z Fold5 so you can enjoy using your device to its fullest extent throughout the day and night. Also check out, "Use features with Galaxy AI on your Galaxy phone and tablet" to learn more about your awesome Galaxy AI features and their functionality. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US