Customer reviews from sony.com
Sony - WH-1000XM6 Flagship Noise Cancelling Wireless Over-Ear Headphones, (International Model) - Black
Average customer rating
3.6
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
14
4 Stars
5
3 Stars
3
2 Stars
5
1 Star
5
64%of customers recommend this product.
(
18 out of
28)
Customer Reviews for Sony - WH-1000XM6 Flagship Noise Cancelling Wireless Over-Ear Headphones, (International Model) - Black
Customer Rating
5
So light weight and the best
on December 26, 2025
Posted by: Bill6853
Gender:Male
They are light weight and the noise canceling is goood!!
I was debating on getting the xm6 or apples Max headphone and glad I got these. I do wish they were louder at full volume but it’s probably safer that they are not lol. Great headphones. I’m very happy with them!
I was debating on getting the xm6 or apples Max headphone and glad I got these. I do wish they were louder at full volume but it’s probably safer that they are not lol. Great headphones. I’m very happy with them!
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, December 26, 2025
Thank you for sharing your experience!
We are so glad you chose the WH-1000XM6! It’s great to hear that you’re happy with your decision—especially considering the other premium options out there. We definitely prioritize a balanced, high-fidelity sound stage, and your ears will certainly thank you later for that sensible volume ceiling!
Enjoy that great sound and the incredible noise cancellation. Thank you for choosing Sony!
Best regards,
Gus, Sony North America Customer Support
We are so glad you chose the WH-1000XM6! It’s great to hear that you’re happy with your decision—especially considering the other premium options out there. We definitely prioritize a balanced, high-fidelity sound stage, and your ears will certainly thank you later for that sensible volume ceiling!
Enjoy that great sound and the incredible noise cancellation. Thank you for choosing Sony!
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
5
Would recommend
on December 31, 2025
Posted by: qxct
Gender:Male
Really good sound quality and stable build with easy accessibililoty. also super portable and last a while. Probably the best wireless headphones i bought would differently recommend if you like clean audio with eq customization. They don’t have the strongest base but they still have good base
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, December 31, 2025
Hi qxct!
We really appreciate you sharing your thoughts and recommending the WH-1000XM6 to others looking for that clean audio experience.
It is fantastic to know that these are the best wireless headphones you've owned so far. It’s great to hear that you're finding the build stable and the portability perfect for your needs.
Thanks for choosing Sony!
Best regards and a Happy New Year to you,
Estefany
We really appreciate you sharing your thoughts and recommending the WH-1000XM6 to others looking for that clean audio experience.
It is fantastic to know that these are the best wireless headphones you've owned so far. It’s great to hear that you're finding the build stable and the portability perfect for your needs.
Thanks for choosing Sony!
Best regards and a Happy New Year to you,
Estefany
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
While using the headphones left ear is constantly paining due to uncomfortable ear pads. It’s spoiling the whole experience. It’s really uncomfortable to wear it for half and hour.
No, I would not recommend this to a friend.
Response from sony.comBy Fred, Sony North America Customer Support, January 5, 2026
Hello there,
Thank you for considering Sony products.
We sincerely apologize for the discomfort you are experiencing with the left ear pad of your WH-1000XM6 headphones. We understand how this issue can negatively affect your overall listening experience, and we truly regret any inconvenience caused.
To help improve comfort, please ensure the headphones are properly fitted: the ear pads should fully cover your ears without pressing too tightly, and the headband should rest gently on the top of your head. Adjusting the position of the ear cups may also help alleviate pressure. For detailed guidance, you may find this reference helpful: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html.
Please be assured that your feedback is very important to us and does not go unnoticed. We will forward your concerns to the dedicated Sony team for thorough review as part of our ongoing efforts to enhance product quality and user comfort.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Best regards,
-Fred
Thank you for considering Sony products.
We sincerely apologize for the discomfort you are experiencing with the left ear pad of your WH-1000XM6 headphones. We understand how this issue can negatively affect your overall listening experience, and we truly regret any inconvenience caused.
To help improve comfort, please ensure the headphones are properly fitted: the ear pads should fully cover your ears without pressing too tightly, and the headband should rest gently on the top of your head. Adjusting the position of the ear cups may also help alleviate pressure. For detailed guidance, you may find this reference helpful: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html.
Please be assured that your feedback is very important to us and does not go unnoticed. We will forward your concerns to the dedicated Sony team for thorough review as part of our ongoing efforts to enhance product quality and user comfort.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: KitKat FV
Gender:Male
Verified Purchase:Yes
I've had these for a few months now, and overall they are the best headphones for quality, comfort, sound, and anything in between. Best noise canceling out right now, decent equalizer and really comfortable.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 12, 2026
Hi KitKat FV,
We are immensely pleased to hear that your WH-1000XM6 headphones have proven to be the best choice for your audio needs over the last few months. It is fantastic to know that the noise canceling, sound quality, and comfort are providing you with such an enjoyable listening experience.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
We are immensely pleased to hear that your WH-1000XM6 headphones have proven to be the best choice for your audio needs over the last few months. It is fantastic to know that the noise canceling, sound quality, and comfort are providing you with such an enjoyable listening experience.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
5
Comfortable, Stylish, and Easy to Carry
on January 13, 2026
Posted by: Charmander99
Gender:Female
I love these headphones. They’re lightweight, compact, and very comfortable. I purchased the blue pair and really love the color. Looks great in person! The case design is much sleeker than previous models, which makes it easy to carry around. Overall, I’m very happy with the sound, design, and comfort. Definitely a great purchase.
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, January 14, 2026
Hello Charmander99,
Thank you for choosing Sony!
It’s a true pleasure to hear that you are enjoying your WH-1000XM6 headphones. We’re delighted to know the lightweight design, comfort, and sleek case have made them easy to carry and wear. The blue color is a fantastic choice, and we’re glad it looks great in person. Your appreciation of the sound quality and design truly means a lot to us, and we hope your headphones continue to enhance your listening experience every day.
Best regards,
-Fred
Thank you for choosing Sony!
It’s a true pleasure to hear that you are enjoying your WH-1000XM6 headphones. We’re delighted to know the lightweight design, comfort, and sleek case have made them easy to carry and wear. The blue color is a fantastic choice, and we’re glad it looks great in person. Your appreciation of the sound quality and design truly means a lot to us, and we hope your headphones continue to enhance your listening experience every day.
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
1
Most uncomfortable Headphones I have ever owned
on January 24, 2026
Posted by: Mike7
Gender:Male
Most uncomfortable Headphones I have ever owned. Noise canceling is amazing but so uncomfortable I can't even wear anymore and will have to sell and take a huge loss.
Specifically, it is the right ear cup. Left feels great but no matter what I do, the right side bothers me.
Specifically, it is the right ear cup. Left feels great but no matter what I do, the right side bothers me.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 24, 2026
Hi Mike7,
Thank you for sharing your experience with the WH-1000XM6. We are very glad to hear that you found the noise canceling performance to be amazing, but we are sincerely sorry to learn about the discomfort you are experiencing with the right ear cup. Our goal is for our technology to be as ergonomic as it is powerful, and we certainly do not want you to feel the need to sell your headphones due to a fitment issue.
Often, localized discomfort on just one side can be resolved by adjusting the angle of the headband or the extension of the sliders to ensure the weight is distributed evenly across the head rather than pressing against the ear. If the headphones are not positioned precisely, it can cause the internal sensors or the driver housing to make contact with the ear. To help you achieve a more seamless fit, we have created a comprehensive guide on how to wear the headphones correctly to maximize long-term comfort:
https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html
We recommend reviewing these adjustments to see if a slight change in positioning resolves the pressure you are feeling on the right side. We truly value your feedback as it helps us improve the design of future generations, and we hope these tips allow you to enjoy your headphones comfortably.
Thank you for considering Sony!
Best regards,
Dominick
Thank you for sharing your experience with the WH-1000XM6. We are very glad to hear that you found the noise canceling performance to be amazing, but we are sincerely sorry to learn about the discomfort you are experiencing with the right ear cup. Our goal is for our technology to be as ergonomic as it is powerful, and we certainly do not want you to feel the need to sell your headphones due to a fitment issue.
Often, localized discomfort on just one side can be resolved by adjusting the angle of the headband or the extension of the sliders to ensure the weight is distributed evenly across the head rather than pressing against the ear. If the headphones are not positioned precisely, it can cause the internal sensors or the driver housing to make contact with the ear. To help you achieve a more seamless fit, we have created a comprehensive guide on how to wear the headphones correctly to maximize long-term comfort:
https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html
We recommend reviewing these adjustments to see if a slight change in positioning resolves the pressure you are feeling on the right side. We truly value your feedback as it helps us improve the design of future generations, and we hope these tips allow you to enjoy your headphones comfortably.
Thank you for considering Sony!
Best regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
2
Good sound quality, but loads of connection issues
on March 25, 2026
Posted by: spherical1603
Gemini said
While the sound quality on the Sony WH-1000XM6 is undeniably impressive and the noise cancellation remains top-tier, the actual user experience is marred by inexcusable technical flaws. The flagship multipoint connection feature is fundamentally broken and feels incredibly unstable during daily use. It constantly suffers from what I can only describe as connection corruption; if I am listening to audio on my computer and briefly use my phone for even a second, the sound from my computer vanishes entirely. Even more frustrating is that standard troubleshooting steps like toggling Bluetooth or manually reconnecting via the PC do absolutely nothing to restore the stream.
The only way to get the headphones to function properly again is to perform a full hardware restart of the device. Having to power cycle my headphones multiple times a day just to handle basic task-switching is a massive disruption to my workflow and simply unacceptable for a premium product. For a pair of headphones at this price point, I expected a seamless transition between devices, but instead, I’m left with a glitchy experience that feels more like a beta test than a finished consumer product. Sony needs to address these stability issues immediately, as the excellent audio doesn't make up for the constant frustration of a failing connection.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Support, March 26, 2026
Hi there,
We are truly sorry to hear about the frustrating experience you’ve had with the multipoint connection on your WH-1000XM6. We aim for a seamless transition between devices, and it's clear we missed the mark for your workflow.
To help resolve this, please ensure your headphones and the Sony | Headphones Connect app are updated to the latest firmware, as we frequently release stability patches. You might also try clearing the paired device list in the app and re-establishing the connections. If the "connection corruption" persists, we recommend reaching out to our support team so we can look into this further for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
We are truly sorry to hear about the frustrating experience you’ve had with the multipoint connection on your WH-1000XM6. We aim for a seamless transition between devices, and it's clear we missed the mark for your workflow.
To help resolve this, please ensure your headphones and the Sony | Headphones Connect app are updated to the latest firmware, as we frequently release stability patches. You might also try clearing the paired device list in the app and re-establishing the connections. If the "connection corruption" persists, we recommend reaching out to our support team so we can look into this further for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com
Posted by: jewelsrunner
Verified Purchase:Yes
Just get them. Infinitely better than Apple Airpods Max and the top-of-the-line Beats. I own all three.
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, April 23, 2026
Hello Jewelsrunner,
Thank you for choosing Sony!
We’re honored to hear that the WH1000XM6 headphones have distinguished themselves among your collection of premium audio devices. Your recognition of their performance and quality is greatly appreciated and reinforces our commitment to delivering cutting-edge technology and superior sound experiences to our customers.
Best regards,
-Fred
Thank you for choosing Sony!
We’re honored to hear that the WH1000XM6 headphones have distinguished themselves among your collection of premium audio devices. Your recognition of their performance and quality is greatly appreciated and reinforces our commitment to delivering cutting-edge technology and superior sound experiences to our customers.
Best regards,
-Fred
Written by a customer while visiting sony.com