Ordered it took a month to get it for my wife she used it 2 or 3 times and it would not power on and would not charge no lights it looks great like a nice laptop it in the shop right now maybe they can fix it and it will be alright like it should nice birthday gift lol
No, I would not recommend this to a friend.
Response from hp.comBy Emily, HP Customer Experience, August 11, 2026
Hi, we are so sorry to hear about this frustrating experience with your wife's birthday gift. That is definitely not the quality or reliability we want you to experience right out of the box, and we completely understand your disappointment with the shipping delay and the issue. We're glad it's currently at the repair shop, and we hope our team gets it running like new for her very soon. If you need any further assistance while it's being serviced, please feel free to reach out to HP Support: https://www.hp.com/us-en/shop/cv/returnsandexchanges
Froze completely during update, had to take it to computer shop, they erased the drive and reinstalled windows, luckily I had OneDrive and files were saved in the cloud
Overall product is fine but I am not satisfied with the battery performance. Also one time, the laptop got hanged and I had to turn it off using the the power button.
Don’t listen to the people talking about the charger because it’s not that serious.
on April 9, 2026
Posted by: Your girl Alyssa
from Joliet IL
Verified Purchase:Yes
I love this computer. The reviews aren’t wrong about the charger difference but it really doesn’t matter c charge works perfectly fine. I thought the reviews were saying it was like completely the wrong charger but it’s not. They just were expecting the old hp charger but this computer comes with c for charging. Besides that it’s a great laptop.