Customer reviews from startech.com
StarTech.com - USB 3.0 to HDMI 4K Adapter, DisplayLink Certified, Mac & Windows
Average customer rating
2.8
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
3
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
4
Customer Reviews for StarTech.com - USB 3.0 to HDMI 4K Adapter, DisplayLink Certified, Mac & Windows
Customer Rating
1
Great till doesn’t work
on January 26, 2024
Posted by: Tech11
I bought this about 3 months ago and it worked great and helped me connect my monitors at first…. but suddenly it stopped responding and doesn’t even get recognized by my pc. Very disappointed with the product had high hopes for it to have longevity.
Response from startech.comBy Customer Support, February 5, 2024
Thank you for taking the time to leave a review for our USB32HD4K. We are sorry to hear that you experienced difficulty with USB32HD4KD as this is not expected behavior for our USB video adapter. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
5
Definitely recommend!
on May 17, 2023
Posted by: Cyber_Pastor_Q
I've been using this adaptor for almost 2 years. I'm running 2 Samsung curved screens in addition to my Macbook Pro screen. It's perfect. Every time I update the OS I typically have to download new drivers, but StarTech keeps them up to date so I've been very happy.
Written by a customer while visiting startech.com
Customer Rating
1
Adapter stopped working
on January 25, 2022
Posted by: TimHrovat
After using this adapter with my MacBook Air m1 for a month, my adapter suddenly stopped working. I tried installing the latest drivers, plugging it into different monitors and computers but software only recognises the monitor and doesn’t display anything on it. I am beyond disappointed because when it worked it worked sufficiently for my needs, but I just can’t leave a good review if the product that i paid 140€ for stops working after a month.
Response from startech.comBy Atha, Customer Support, January 26, 2022
Thank you for taking the time to leave a review for our USB32HD4K. We are sorry to hear that you experienced difficulty with USB32HD4K as this is not expected behavior for our USB video adapter. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
2
Not working after some minutes
on November 29, 2021
Posted by: DanUve
I bought this since my laptop's max output through HDMI is only 1080p. So this worked for some minutes, then it just stopped.
Tried again installing all the drivers available and again it worked... for an hour. Now it just doesn't recognize the device.
Tried again installing all the drivers available and again it worked... for an hour. Now it just doesn't recognize the device.
Response from startech.comBy Atha, Customer Support, November 29, 2021
Thank you for taking the time to leave a review for our USB32HD4K.
This is not expected behavior for our USB video adapter. I see one of our technical advisors is currently working with you on gathering information on the setup and assisting with the reported issue.
This is not expected behavior for our USB video adapter. I see one of our technical advisors is currently working with you on gathering information on the setup and assisting with the reported issue.
Written by a customer while visiting startech.com
Customer Rating
1
Dead already?
on October 6, 2021
Posted by: Brad
I purhcased this item less than 3 months ago and now it is dead. Using with a M1 Mac Mini and unfortunately I can not use it any longer.
Response from startech.comBy Barrington, Customer Support, October 12, 2021
We are sorry to hear that you experienced difficulty with USB32HD4K.This is not expected behavior for our USB to HDMI Adapter.
The USB32HD4K includes a 2 year warranty. We will be reaching out to perform some troubleshooting and, if deemed defective and within warranty, help facilitate a replacement.
The USB32HD4K includes a 2 year warranty. We will be reaching out to perform some troubleshooting and, if deemed defective and within warranty, help facilitate a replacement.
Written by a customer while visiting startech.com
Customer Rating
3
Not working on PopOs 21 (Ubuntu 21)
on September 9, 2021
Posted by: JonSmit
I just bought this and its not working. The install files say Ubuntu 18 - 20. Does this mean that Ubuntu 21 is not supported?
Response from startech.comBy Barrington, Customer Support, September 13, 2021
Thank you for taking the time to leave a review of our USB video adapter USB32HD4K.
We are sorry to report that unfortunately the drivers for our video adapter does not offer support for Ubuntu 21.04, apologies for this inconvenience.
We are sorry to report that unfortunately the drivers for our video adapter does not offer support for Ubuntu 21.04, apologies for this inconvenience.
Written by a customer while visiting startech.com
Customer Rating
4
Works well. Night light not supported
on September 1, 2021
Posted by: fitzyy
This is a great product except if you need the Windows 10 "night light" feature supported. Then it just ignores the night light setting on Windows and displays at full blue light intensity.
Written by a customer while visiting startech.com
Customer Rating
1
Is not working or Linux
on June 10, 2021
Posted by: Bacana
I have a MacBook pro A1286 - 2011 duall boot but for linux is not working out, the I have instaled in another DELL i5 2520M a ubuntu version and either not working. Could I get any help with it?
Response from startech.comBy Dan, Customer Support, June 10, 2021
We are sorry to hear that our adapter isn't working in Linux for you. We are reaching out to see if we can help resolve the issue.
Written by a customer while visiting startech.com