Customer reviews from https://www.asus.com
ASUS - 90MS0371-M000A0 DGX Spark Workstation - GX10-GG0010BN - GB10 ARM - GB10 GPU - 128GB LPDDR5x - 1TB NVMe SSD - 10GbE
Average customer rating
2
(1 Review)
Rating breakdown 1 review
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
0
Customer Reviews for ASUS - 90MS0371-M000A0 DGX Spark Workstation - GX10-GG0010BN - GB10 ARM - GB10 GPU - 128GB LPDDR5x - 1TB NVMe SSD - 10GbE
Posted by: Bill Dailey
Frequency of use:Daily
Verified Purchase:Yes
Cooling isn’t right. I cannot ever hear the fan kick in and have dug around and installed all firmware updates. Initially therma system was completely disconnected. Managed by shifting power around instead of running a fan. The website averages 7 fan speeds and I haven’t seen more than 1.
Response from https://www.asus.comBy Customer Service, February 24, 2026
Dear Bill Dailey,
We understand your disappointment and the inconvenience you've experienced. While all ASUS products undergo rigorous quality control and final inspections, we recognize that unforeseen issues can sometimes arise. Our warranty is specifically in place to address such manufacturing defects and ensure your unit is repaired or replaced. To ensure optimal performance and rule out common software-related issues, please confirm that all pending updates for both the MyASUS App and Windows Updates have been completed. Should you require assistance initiating a warranty service for your unit, please do not hesitate to contact me directly at customerloyalty@asus.com. I am here to provide dedicated support and guide you through the process. Kindly include a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
We understand your disappointment and the inconvenience you've experienced. While all ASUS products undergo rigorous quality control and final inspections, we recognize that unforeseen issues can sometimes arise. Our warranty is specifically in place to address such manufacturing defects and ensure your unit is repaired or replaced. To ensure optimal performance and rule out common software-related issues, please confirm that all pending updates for both the MyASUS App and Windows Updates have been completed. Should you require assistance initiating a warranty service for your unit, please do not hesitate to contact me directly at customerloyalty@asus.com. I am here to provide dedicated support and guide you through the process. Kindly include a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Written by a customer while visiting https://www.asus.com
