Thank you for sharing your experience with the Galaxy Buds3, Beary. We noted your concerns regarding the fit and noise-cancellation capabilities. To achieve the best results with active noise cancellation (ANC), having the right fit is crucial. The Galaxy Buds3 are designed as open-type earbuds and do not come with traditional ear tips, so all you need to do is position them correctly in your ears. Make sure to check for the directional marks at the bottom of the earbuds—look for the "L" and "R" indicators. Insert the R bud into your right ear with the “R” facing you, and do the same for the L bud in your left ear. Additionally, we recommend adjusting the angle slightly so that the microphone on the bottom is pointing toward your mouth, rather than straight down. This can help optimize their performance. Be sure to rotate the earbuds forward and backward to find the fit that feels most comfortable for you. Your satisfaction is important to us, and we want you to experience the full potential of your Galaxy Buds3 Pro. If you have any further concerns or have any questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Thanks for taking the time to share your feedback on the Galaxy Buds3, Jimmy. We take our customers' feedback seriously as we continue to make improvements. We understand that you had concerns about the earbuds not staying securely in your ears and the sound quality not meeting your expectations. The Samsung Galaxy Buds3 are designed for a dynamic audio experience, suitable for everything from phone calls to enjoying a new playlist during your morning workout. They utilize Seamless Codec to maintain high-quality streaming across devices, delivering audio up to 24bit/96kHz. With a new 11mm speaker and a 1.5x amp-enhanced diaphragm, these earbuds can elevate your sound from dull to vibrant. We highly recommend exploring the equalizer features for a more personalized audio experience. To customize your sound, open the Galaxy Wearable app on your mobile device, tap on Sound quality and effects, then select Equalizer. You can choose from various options or select Custom to make adjustments based on your preferences. Regarding fit, the Galaxy Buds3 are open-type earbuds, which eliminates the need for earbud tips. To use them, simply place the earbuds in your ears, checking for the directional markings on the bottom. You'll find an 'L' for the left bud and an 'R' for the right. Insert the R bud into your right ear with the R facing you and the L bud into your left ear with the L facing you. Adjust the angle slightly to ensure that the microphone on the bottom is pointing towards your mouth rather than straight down. You can further refine the fit by rotating the buds forward and backward until they feel comfortable. Thank you again for your feedback, and we hope this information enhances your experience with the Galaxy Buds3! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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It's great to hear from you and get your feedback on the Galaxy Buds3, Sandra. We always look forward to hearing from our valued customers. We love to see that the sound quality of these buds has impressed you. We also know that to have the best overall experience, a great fit is crucial. As you know, the Galaxy Buds 3 are open-type earbuds rather than canal-type ones, so they do not come with earbud tips. To get started, place them in your ears. Make sure to check the bottom of the earbuds for directional marks; you'll see an "L" and an "R." Insert the "R" bud into your right ear with the "R" facing you and the "L" bud into your left ear with the "L" facing you. Angle the stem slightly so that the microphone on the bottom points towards your mouth instead of straight down. You can adjust the earbuds by rotating them forward and backward until the fit feels comfortable. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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