Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Average customer rating
3.9
(2,452 Reviews)
Rating breakdown 2,452 reviews
5 Stars
1,314
4 Stars
401
3 Stars
276
2 Stars
181
1 Star
280
49%of customers recommend this product.
(
343 out of
694)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Posted by: Ivy Y
from Albuquerque
Expertise:Intermediate
Verified Purchase:Yes
Great sound and fit for open ear buds. Noise cancelling and battery life are good.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
East to connect
on September 14, 2025
Posted by: 1999991
[This review was collected as part of a promotion.] Galaxy AI know what I try to asking for. Very clearly I can listen and taking my friend and family members on the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound feature!
on September 14, 2025
Posted by: Maddy
Expertise:Intermediate
They are amazing! Though I one got some water damage, is it possible to buy a replacement for one earbud?
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Charles
from Warren county, Mississippi
Expertise:Intermediate
Verified Purchase:Yes
Perfect and easy on ears. Fits well. Sound is exceptional. Bocks external noise very well.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not so great
on September 12, 2025
Posted by: JAY W
I purchased these buds about 3 months ago and the left earbud doesn't hold a charge. It goes out long before the right earbud. Very disappointed.
Response from Samsung USBy R&R Team, September 12, 2025
It's great to hear from you, Jay! Thank you for sharing your experience with the Galaxy Buds3. We truly hate to see that the left earbud is not holding a charge as expected. Your feedback is really important to us, and we want to help resolve this concern. To get the best performance from your earbuds, please ensure you're using the included USB cable and a Samsung-approved wall adapter (sold separately). Also, it’s a good idea to check that the charging contacts inside the case and on the earbuds are clean and free of any debris. Taking a moment to inspect the case, earbuds, and charger for any damage can also make a difference. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If you need any further assistance or have further questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Hello
Verified Purchase:Yes
I really enjoy the buds. They do hurt a bit after a while. They head might be a tad bit too big.... but then again... each ear is different size. I do enjoy them those. I didn't like how sometimes its hard to put them back in the case.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, September 12, 2025
Thank you so much for your feedback! We’re glad to hear that you enjoy the Galaxy Buds3. We understand that the new open-type design may take a little getting used to, especially since they don’t have ear tips like canal-type earbuds. To help with the fit, make sure to check the bottom of the earbuds for the directional marks—there's an "L" for the left and an "R" for the right. Simply insert the R bud into your right ear with the R facing you and the L bud into your left ear with the L facing you. You can also gently angle the bud so that the microphone is pointing towards your mouth, which can improve the experience. Feel free to rotate the buds slightly until they feel comfortable! We appreciate your note about the case as well. We’re always looking for ways to improve, and your input is invaluable. If you have any more concerns or if there's anything else you need help with, please don’t hesitate to reach out to us at Samsung Support. Your satisfaction is our priority! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: JTL 1
from New Orleans Louisiana
Expertise:Intermediate
Verified Purchase:Yes
Earbuds are steady sliding out my ear. Not good!
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, September 12, 2025
We appreciate you taking the time to share your thoughts about the Galaxy Buds3! With the Buds3 Pro, you can listen in comfort with a redesigned shape that delivers our snuggest fit ever. And because your Buds should shine as much as you do, we’ve added Blade Lights to stand out from the crowd and glow up your listening experience. We understand that Buds3's new design may take some users time to get used to. Since the Buds3 are open-type, they don't have tips like regular earbuds. To use them, check the bottom for an "L" for left and an "R" for right. Put the right earbud (R) in your right ear and the left earbud (L) in your left ear, making sure the letters face you. Angle the blade slightly so the microphone points towards your mouth, and adjust the fit by moving the buds until they feel comfortable. We hope these tips help improve your fit, and if you ever have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy buds3 Pro are missing functionality
on September 11, 2025
Posted by: JB wheeker
Expertise:Expert
These earbuds are fantastic sounding. Build quality is great, the ANC is awesome. They are missing one feature that virtually all other earbuds at this price point. They do not have multipoint connectivity. You cannot be connected to more than one device at the same time. This is a real short coming and is not well communicated in the specs from Samsung. For musicians, multipoint connection is critical because we need to be able to hear music from a device and also the instrument one is playing at the same time. This enables us to practice along with music or backing tracks. Virtually all buds at this pricepoint have this function and without it, these really expensive earbuds are virtually useless for what I bought them for. I know I should have researched more, but there are plenty of websites that list these as having multi-point connectivity, so the research I did led me to believe these had that function.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
3
Value
3
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for sharing your thoughts about the Galaxy Buds3, JB. We’re glad to see you love the sound quality, build quality, and that the ANC meets your expectations. We appreciate your suggestion about multipoint connectivity. While the Galaxy Buds3 do not support true Bluetooth multipoint, they do come with Samsung’s Auto-Switch feature. This allows you to seamlessly switch between multiple Samsung Galaxy devices within the same ecosystem, so you can easily move between your phone and tablet, for example. However, as you mentioned, they won't connect to a phone and a laptop at the same time like true multipoint would. If you have any more questions or concerns, please feel free to reach out to us at Samsung Support. Your feedback is invaluable, and we’re always here to help! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US