Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Average customer rating
3.9 out of 5
3.9
(2,452 Reviews)
Open Ratings Snapshot
Rating breakdown 2,452 reviews
5 Stars
1,314
4 Stars
401
3 Stars
276
2 Stars
181
1 Star
280
49%of customers recommend this product. 
(
343 out of 694
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Don't buy, buy one with silicon
on July 28, 2024
Posted by: DrTedium
Went from the Buds 1 to Buds 3, worst upgrade I have done. Gonna return them after using them for 2 hours. Even the FE and buds 2 seem to be a better upgrade. Not even the noise cancelation is better. Plus the way you have to interact with the controls are just bad. Also the keep disconnecting for some reason
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 1, 2024
Hi there DrTedium, we appreciate your feedback on your Samsung Galaxy Buds3. We understand our customers can have different preferences with their chosen devices and we do our best to provide a line of devices to meet these needs and provides that superior experience to our customers. We have provided a link to the Samsung Support Team if you are looking to explore additional options available to you. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
HUGE DOWNGRADE
on July 28, 2024
Posted by: NickyJ
from Florida
Expertise:Intermediate
Traded in my Buds2 for these and they are a horrendous downgrade. I've used wired headphones from the gas station that sound better than these. The noise control is basically non existent in any situation other than a 99% silent room. They crack and pop if there's any noises that need to be controlled. I am returning them ASAP. Total junk.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 1, 2024
Hi there NickyJ, thank you for your feedback on your Samsung Galaxy Buds3. We would love nothing more than to help you with the audio experiences you mention having with your device. We have provided a link to an article we have available online to help you troubleshoot the audio quality at your convenience. We have also provided a link to the Samsung Support Team if this experience with your device continues and you would like to explore all options available to you to resolve this matter. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love these !
on July 28, 2024
Posted by: Waledogg
from Nyc
Expertise:Beginner
Verified Purchase:Yes
I love them ! they dont fall out of my ear like the others did
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Buds 3
on July 28, 2024
Posted by: Theo
from Brooklyn NY
Expertise:Expert
Verified Purchase:Yes
They sound good but the stems should have been round or square so they could be squeezed & held better.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Defective item
on July 28, 2024
Posted by: Hector
Verified Purchase:Yes
The sound cut-off every few seconds I tried paired with 3 differents device and nothing.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, August 1, 2024
Hi Hector, thank you for your feedback on your Samsung Galaxy Buds3. We completely understand how frustrating it is to have your listening experience interrupted and wanting that connection to be as seamless as possible. We have provided links to two articles to help you troubleshoot the connection of your earbuds to your devices. We have also included a link to the Samsung Support Team if this experience continues with your earbuds. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Hard to love
on July 28, 2024
Posted by: DYTEducator
Verified Purchase:Yes
I love the sound of these, but the fit is not it. They don't fit securely in your ear and you often don't feel them slipping until you've been disconnected from your media or phone call. I'm trying to live them, but they just may be a secondary pair of earbuds.
Response from Samsung USBy Social Commerce, August 1, 2024
Hey there DYTEducator, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3. We are happy to hear you are pleased with the audio quality of your earbuds, and we would love to help you maximize your usage of your device and get that ideal fit. We have provided a link to an article to help you with the placement of the earbuds for a good secure fit. We have also included a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
bad sound
on July 28, 2024
Posted by: juanx2628
from Boston, Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
very poor sound quality, so dessapointed, the keep falling off my ears
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, August 1, 2024
Hi Juanx2628, we appreciate your feedback on your Samsung Galaxy Buds3. We would love nothing more than to help you troubleshoot the audio quality and fit of your earbuds and help you have the best experience possible. We have provided links to both an article to help you with the audio quality, and one to help you with the optimal placement for the ideal and secure fit. We have also provided a link to the full device manual and the Samsung Support Team. These resources can help you best align your device to your preferences, and get one on one assistance through chat. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
No wheres close to the pros
on July 27, 2024
Posted by: Yony
Verified Purchase:Yes
Side by side with the pro, these don't feel secure in your ear. And the noise cancelation is barely noticeable. Decent head phones but there is a huge difference in these and the pros
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 1, 2024
Hi Yony, thank you for your feedback on your Samsung Galaxy Buds3. We understand our customers have a range of needs, wants, and budgets for their chosen device, and our goal is to provide a range of devices and accessories to align with these requirements. We have shared a link to the full device manual to help you with the features and capabilities of your earbuds. We have also shared a link to the Samsung Support Team if you would like to discuss this matter further and explore options that are available to you. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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