Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Average customer rating
3.9 out of 5
3.9
(2,452 Reviews)
Open Ratings Snapshot
Rating breakdown 2,452 reviews
5 Stars
1,314
4 Stars
401
3 Stars
276
2 Stars
181
1 Star
280
49%of customers recommend this product. 
(
343 out of 694
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Won't stay in my ears.
on August 4, 2024
Posted by: Nochturna1
from Charlotte, NC
Expertise:Expert
Verified Purchase:Yes
I bought to replace my Buds Live because of their bad call sound quality. The call sound quality on the Buds 3 is better, but music wise these don't sound as good as the Buds Live. They also won't stay in my ears! I really wanted to crown them the open ear king, but not this time.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, August 14, 2024
Hi there Nochturna1, we appreciate your feedback on your Samsung Galaxy Buds3. We are pleased to hear you are enjoying the audio quality during your calls, and we would love to help you with your audio quality during your favorite music, and fit. We have provided a link to an article to help you with the ideal placement of the earbuds for the secure fit you are seeking. We also recommend doing a fit test while wearing your earbuds and connected to the Samsung Wearables App. We have also shared a link to the full device manual to help you adjust the equalizer setting to best align to your listening preferences. Lastly, we have provided a link to the Samsung Support Team if these experiences continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
In Ears
on August 4, 2024
Posted by: Chey
Verified Purchase:Yes
They will not stay in my ear at all..sound is good though!
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, August 14, 2024
Hey Chey, thank you for sharing your thoughts about your Samsung Galaxy Buds3 with us. We are so pleased to hear you are enjoying the audio quality of your new earbuds, and we would love to help you with the fit and give you the superior experience possible. We have shared a link to an article to help you with the optimal placement of your earbuds for a secure fit. We would also suggest doing a fit test of your earbuds while you are wearing them and connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if you continue to experience this frustration, or experience anything out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Best
on August 4, 2024
Posted by: ADyer
Verified Purchase:Yes
Love it, great quality sound and feel, premium material.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good pair of noise canceling headphones.
on August 4, 2024
Posted by: Michael O
Verified Purchase:Yes
Ok I'll admit I orderd these by accident but gave them to my sibling and he loves them lol.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Excellent!
on August 4, 2024
Posted by: SkyHawk70
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
Excellent, so far! Great sound quality! Easy to configure using the "Wearables" app!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Do not fit snug
on August 4, 2024
Posted by: Rohit
Verified Purchase:Yes
They fall off easily from the ear. Just casual workout makes them pop out.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, August 13, 2024
Hi there Rohit, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how important the secure fit of your earbuds is to you during a range of activities including your workouts. We have provided a link to a great article to help our customers with these newly designed earbuds. We also suggest performing a fit test with your earbuds while connected to the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you continue to experience this matter with the fit and would like to discuss further with our experts. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Fit
on August 4, 2024
Posted by: Nickolas
Verified Purchase:Yes
Ear buds live fits better then buds 3. Needs to improve the fit
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, August 13, 2024
Hello Nickolas, thank you for your feedback on your Samsung Galaxy Buds3. We understand how important a secure and comfortable fit of your earbuds is to you every day. We would love to help you with the fit of your earbuds, and have provided a link to an article to help our customers with these redesigned earbuds. We also recommend doing a fit test with your earbuds while you are connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible fit
on August 4, 2024
Posted by: Mz13rown
from Chula Vista, Ca
Expertise:Expert
Horrible fit & horrible sound. Save your money. They don't stay in my ears. They slightest move & they pop out. So disappointed.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 13, 2024
Hi there Mz13rown, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how frustrating it can be when you have brand new earbuds that are not operating as expected. With regards to the fit, we have provided a link to an articled to help you troubleshoot the fit, and following up this troubleshooting with a fit test performance. You can do this while wearing your earbuds and connected in the Samsung Wearables App. For the audio quality of your earbuds, we have shared a link to an article to help you at your convenience. Lastly, we have shared a link to the Samsung Support Team if you continue to experience any frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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