Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Average customer rating
3.9
(2,452 Reviews)
Rating breakdown 2,452 reviews
5 Stars
1,314
4 Stars
401
3 Stars
276
2 Stars
181
1 Star
280
49%of customers recommend this product.
(
343 out of
694)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Customer Rating
3
Its a love-hate situation- ultimately returned
on August 18, 2024
Posted by: Vickey B
from Brooklyn , NY
Expertise:Intermediate
Verified Purchase:Yes
Now I love everything Samsung. I was thrilled when they announced the release of a new design for their Galaxy Buds. While it bears resemblance to its primary competitor, Samsung's superior brand reputation made me eager to embrace this product. That being said I wanted to love this product. to start off with the pros.
1. The sound quality was exceptional, earning a perfect score of 10 out of 10. The music had a crisp and clear sound, while the bass was deep and resonant.
2. The noise cancellation technology effectively immerses the user in their own private soundscape, while simultaneously providing callers with a clear and isolated audio signal. I would rate its effectiveness as 10 out of 10.
2. The noise cancellation technology effectively immerses the user in their own private soundscape, while simultaneously providing callers with a clear and isolated audio signal. I would rate its effectiveness as 10 out of 10.
Cons:
1. Touch Controls: The touch controls were highly inconvenient. Previously, the touch controls on the buds were straightforward and easy to use. However, the new design requires squeezing the stem of the bud to change, pause, or answer calls. This can be challenging for individuals with small ears, chubby fingers, or long nails. Unfortunately, this was my experience.
2. Ear Fit: When the buds were initially placed in my ears, they were comfortable. However, during my runs and walks, they easily fell out of my ears. The touch controls further exacerbated this issue, making it difficult for the buds to stay in place.
1. Touch Controls: The touch controls were highly inconvenient. Previously, the touch controls on the buds were straightforward and easy to use. However, the new design requires squeezing the stem of the bud to change, pause, or answer calls. This can be challenging for individuals with small ears, chubby fingers, or long nails. Unfortunately, this was my experience.
2. Ear Fit: When the buds were initially placed in my ears, they were comfortable. However, during my runs and walks, they easily fell out of my ears. The touch controls further exacerbated this issue, making it difficult for the buds to stay in place.
Ultimately, I made the decision to return the Buds3. The primary reason for this action was that the earbuds consistently dislodged from my ears, causing them to fall out. Furthermore, the controls proved challenging for me to operate during routine daily use.
Features
2
Performance
3
Design
1
Value
3
Response from Samsung USBy Social Commerce, August 22, 2024
Hello Vickey B, we appreciate you sharing your experience with your Samsung Galaxy Buds3 with us. We completely understand how important specific features of your earbuds are to you every day during usage. We are always happy to help our customers troubleshoot any aspect of their devices that are not meeting their expectations or operating as intended or expected. We have some great resources available on our website in articles to help address a range of experiences. We have provided a link to the Samsung Support Team to help you with any experiences you are having with your Samsung products, and we hope you have found earbuds that best align to your preferences and needs. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst pair of bud's
on August 17, 2024
Posted by: Gjcc
from Colorado
Expertise:Intermediate
These gotta be the worst Samsung buds I've ever owned. Traded my buds 2 pro for these and wish I never did. Anytime I use them I spend all my time trying to find the right position to have inside my ear. About the time I get close to having it in the right position my ear is irritated from the constant twisting and moving in ear. So then I end up taking them out. Feels like they are made from cheap material and have very little customization on samsjbg wear
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 22, 2024
Hello Gjcc, thank you for sharing your feedback on your Samsung Galaxy Buds3. We understand how important the quality of your earbuds are to you every day, and we would be happy to offer any assistance we can. We have shared a link to an article to help you with the placement for a good fit, and recommend performing a fit test in the Samsung Wearables App. We have also shared a link to the full device manual to help you align the settings and features to your preferences. Lastly, we have shared a link to the Samsung Support Team if you are curious about options available to you to resolve your frustrations. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy buds 3
on August 16, 2024
Posted by: Doxroth
[This review was collected as part of a promotion.] These galaxy buds are a new experience to emersive hearing you can adjust them to how however you like whether to bass, trebble, or just the clarity of the music, In all new experience I would have to say these are the perfect buds for music, videos or gaming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Recommened
on August 14, 2024
Posted by: The Fast Kid
Expertise:Intermediate
I tried these for a while now, and they feel great. Very comfortable and easy fit. Very well sound quality for what your paying for.
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Ear Buds Pro 3
on August 13, 2024
Posted by: Flowergirl
[This review was collected as part of a promotion.] To many ear buds in the past, I've had to max out the volume to even hear. It is nice to stay below medium volume most of the time. The ability to enhance the volume around me is a great feature when little kids start talking in soft tones. But when the sirens go by it is nice to have it switch over to noise canceling.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Worth the upgrade!
on August 13, 2024
Posted by: VelvetThunder
[This review was collected as part of a promotion.] I have been using the Buds 3 since launch and they have been so much better than the Buds 2 Pro that I upgraded from. The stem controls are better, the fit is better, the look of the device is just better.
The Galaxy AI feature of being able to adjust the volume with my voice and no need to talk to a virtual assistant is phenomenal. Definitely would recommend.
The Galaxy AI feature of being able to adjust the volume with my voice and no need to talk to a virtual assistant is phenomenal. Definitely would recommend.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It it is a great product, but read bellow
on August 13, 2024
Posted by: Alvarador20
[This review was collected as part of a promotion.] My Galaxy Buds 3 are not working properly, the right one sometimes get volume down, also so often I can hear a sound like a knock. I'm owner of multiple products specifically samsung earbuds. It is the first time I have an issue with one of them. I already reset my buds, my phone, morever I connected it to my sister phone and I still having the same issue. I'm upset.
Value
3
Response from Samsung USBy Social Commerce, August 21, 2024
Hello Alvarador20, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how frustrating it must be to have a device that is not operating as intended or expected. We have provided a link to an article to help you troubleshoot the audio quality of your earbuds. We have also shared a link to the Samsung Support Team if you continue to experience the knocking you mention, or would like assistance with any aspect of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Headphones
on August 13, 2024
Posted by: EForry
[This review was collected as part of a promotion.] My favorite samsung headphones have been the Galaxy Buds Live, due to the lack of rubber "ear plug" feel. Samsung has always been my preffered headphones because of the use of Galaxy AI when it comes to the backend nature of what I need.
These new headphones seemly swap between my tablet and phone. They feel great and I use them with no issues while on runs.
Love these headphones.
Value
5
Written by a customer while visiting Samsung US