Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Average customer rating
3.9
(2,452 Reviews)
Rating breakdown 2,452 reviews
5 Stars
1,314
4 Stars
401
3 Stars
276
2 Stars
181
1 Star
280
49%of customers recommend this product.
(
343 out of
694)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Customer Rating
3
Too big for ear
on September 5, 2024
Posted by: LoveTech
[This review was collected as part of a promotion.] I Love the fact that samsung offers buds because I didn't care for the other ones but the fit is not the best. They tend to be a little too big for my ear canal and they tend to pop out or slide out of my ear. I suggest you work on a proper fit and some way to keep them in place. I love the quick connect feature with my samsung phone and the touch controls.
Galaxy AI. Also, the case was very hard to open.
Galaxy AI. Also, the case was very hard to open.
Value
3
Response from Samsung USBy Social Commerce, September 6, 2024
Hello Lovetech, thank you for your feedback on your Samsung Galaxy Buds3. We know the fit of your earbuds and a comfortable wear are vital to your enjoyment and experience with your earbuds. We are happy to hear you are enjoying the features and functionality, especially with the new Galaxy AI. We have provided a link to an article to help you with the ideal placement, and recommend a fit test in the Samsung Wearables App. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to have this experience. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Jessica
Verified Purchase:Yes
They're very uncomfortable and hurt your ears. There's no rubber piece
Response from Samsung USBy Social Commerce, September 6, 2024
Hey Jessica, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 with us. We understand how vital the fit and comfort of your earbuds are to you every day. We would love to help you troubleshoot this experience at your convenience. We have shared a link below to an article to help you with the placement of your earbuds, and also recommend a fit test with your earbuds connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you have questions or continue to experience this discomfort with your earbuds. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Posted by: Claudezzy
from Indianapolis
Expertise:Intermediate
Verified Purchase:Yes
great noise cancelation and they fit into my ear perfectly
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Cameron
Expertise:Intermediate
Verified Purchase:Yes
Feel great, sound great, look great, the battery is great. It's all great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Francisco
from El Paso, Tx
Expertise:Beginner
Verified Purchase:Yes
Amazing headphones. Took a long walk one day and by the time I got home the headphones still have good long lasting charge. Totally worth the money
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: LEEAN
Verified Purchase:Yes
I like it, it's just that my right side is a bit more sensitive, and when I only use the right side, it gets a bit choppy, maybe because of my hair or something.
Written by a customer while visiting Samsung US
Customer Rating
1
HORRIBLE/DO NOT LIKE
on September 4, 2024
Posted by: MoEl
Expertise:Intermediate
I decided to upgrade my earbuds from the Galaxy Buds Live due to the new design. This was the worse idea ever! There is no way to securely keep them from falling out of your ear. I searched for ear tips that would allow them to stay in. I made an attempt to like them and tried to come up with a solution to keep them, but my attempts left me with a pair of earbuds I don't like nor can use. I have wasted my money. This has been a nightmare.
No, I would not recommend this to a friend.
Design
1
Response from Samsung USBy Social Commerce, September 6, 2024
Hi there MoEl, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3. We understand how vital the secure fit of your earbuds are to you for the usage and overall enjoyment. We have provided a link to an article to help you troubleshoot the fit and find the ideal placement. We recommend following up this with a fit test when connected to the Samsung Wearables App. We have also provided a link to the Samsung Support Team for additional assistance if these recommendations do not resolve this matter for you. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The japanese are always better technology
on September 4, 2024
Posted by: ThreeDISCOUNTS
from Bronx,NY
Expertise:Intermediate
Oh my God, they are so not used car salesman.They stand by their product.And I never thought ear.Buds could do half the things these These earbuds are like incredible.The Japanese are always better than the u.S at technology.Yeah, well, the Nintendo family, they designed a deck of cards and then Nintendo, come on, people.You should see it on crackle, that's Sony pictures.They have a home tire biography on the nintendo family.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US