Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Average customer rating
3.9 out of 5
3.9
(2,452 Reviews)
Open Ratings Snapshot
Rating breakdown 2,452 reviews
5 Stars
1,314
4 Stars
401
3 Stars
276
2 Stars
181
1 Star
280
49%of customers recommend this product. 
(
343 out of 694
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Very short distance for connection
on September 10, 2024
Posted by: Gen Sierra
from Miami
Expertise:Intermediate
Very short distance for connection. I moved just a few steps away from my cellphone and it was disconnected immediately. 😕
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Gen Sierra, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how important the connection of your earbuds are to you every day. We have provided links to a few articles to help you troubleshoot the Bluetooth connection at your convenience. We have also provided a link to the Samsung Support Team to review additional options if this experience continues or you would like any assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound
on September 10, 2024
Posted by: Pbosto
from St. Louis, MO
Expertise:Intermediate
Verified Purchase:Yes
They sound awesome! They don't fit in my ears to well. I have to see if I can find a cover for them so I get a snug fit.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Don't fit well.
on September 9, 2024
Posted by: Alex
Verified Purchase:Yes
Don't fit well. Fall out while running or laying down
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 10, 2024
Hi there Alex, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 with us. We understand how frustrating it is to have your earbuds not fit securely during your activities. We have provided a link to an article to help you with the fit of your earbuds, and recommend doing a fit test with your earbuds connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if this experience continues or you would like any assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not worth to money
on September 9, 2024
Posted by: Tim G
from Florida
Expertise:Expert
Verified Purchase:Yes
Very disappointed. My buds2 pros were much better. They stayed in, the sound was great. Buds3 don't have passive noise canceling, don't have an app for Galaxy watch, don't stay in, and very hard to control with the pinch feature
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 10, 2024
Hi there Tim G, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3. We understand how important specific features of your earbuds are to you during usage every day. We have provided a link to an article to help you with the fit, and another to help you use the ANC setting of your earbuds. We have also shared a link to the full device manual to help you with all the different features and functionality of your earbuds. Lastly, we have shared a link to the Samsung Support if you continue to experience anything out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it!
on September 9, 2024
Posted by: Zane
I've had these buds 3 for a week now. I love the sound and they look great. I wish I would have bought the buds 3 pro because they have the adjustable ear piece tips. I love how I can just talk to turn up or down the volume, change song and more.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth the money
on September 9, 2024
Posted by: Jules
from Pittsburgh
Expertise:Intermediate
Verified Purchase:Yes
They're great. Fit in my ear without feeling intrusive. ANC works better than I thought it would.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
They don't stay on early long.
on September 9, 2024
Posted by: Ghost
from California
Expertise:Intermediate
I returned. Great quality sound but they go out of the ear easily bought them on T-mobile, bring back the live 🫘
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, September 10, 2024
Hey Ghost, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 with us. We understand how important a secure fit of your earbuds is to you especially during your more physically strenuous activities. We have provided a link to an article to help you with the placement of your earbuds, and recommend following this up with a fit test while you are connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if this experience continues or you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Buds 3 review
on September 8, 2024
Posted by: Anonymous
Verified Purchase:Yes
Sent them back, had the buds 2 pro before and was not impressed with the new design. Does not fit well.
Response from Samsung USBy Social Commerce, September 10, 2024
Hi there Megan, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3. We understand how important a comfortable and secure fit with your earbuds is to you every day. We have provided a link to an article that helps our customers with these redesigned earbuds, and always recommend doing a fit test to our customers in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you have questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
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