Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Average customer rating
3.9 out of 5
3.9
(2,452 Reviews)
Open Ratings Snapshot
Rating breakdown 2,452 reviews
5 Stars
1,314
4 Stars
401
3 Stars
276
2 Stars
181
1 Star
280
49%of customers recommend this product. 
(
343 out of 694
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Buds 3
on November 11, 2024
Posted by: Joe w
from Washington st.
Expertise:Intermediate
Verified Purchase:Yes
Nice but wont stay in my ears so im giving them to my mom for chirstmas
I would recommend this to a friend!
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 12, 2024
Hi there Joe w, we appreciate your feedback on your Samsung Galaxy Buds3. We completely understand how important the fit of your earbuds is to you every day. We have provided a link to a great article to help you with the placement of your earbuds for a secure fit. We also reccomend performing a fit test in the Samsung Wearables App. We have provided a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product changed my music listening experience
on November 10, 2024
Posted by: MemeGodJiuJitsu
[This review was collected as part of a promotion.] The Galaxy Buds 3 completely changed my music listening experience. The new Galaxy AI helps enhance the music. I swapped to them from my outdated Galaxy Buds Live. I can tell you it was a great choice. The difference was unbelievable. Hope this helps anyone debating weather or not to get the new Galaxy AI powered Buds 3
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
great buds
on November 10, 2024
Posted by: Angel
great bud, love the sound and all, they fall off ears but ordered some wing tips to hold in place
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
It great just the design easy drop
on November 10, 2024
Posted by: SBPHOENIX
[This review was collected as part of a promotion.] Galaxy ai good but design not understand. Better if reverse way.
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 13, 2024
Hi there SBPHOENIX, thank you for your feedback on your Samsung Galaxy Buds3. We are so happy to hear you are enjoying the Galaxy AI features and compatibility with your device. We have provided a link to an article to help you with the fit and placement, and recommend performing a fit test with your earbuds connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you would ever like one on one assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor quality
on November 9, 2024
Posted by: R Hunt
from Michigan
Expertise:Expert
Verified Purchase:Yes
Fall out of ear easily.Battery does not last long.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 11, 2024
Hi there R Hunt, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how frustrating it must be to have a brand new device that is not operating as intended or expected. We have provided links to an article to help you with the fit, and recommend following up with a fit test in the Samsung Wearables App. We have also provided a link to an article to help with the battery of your device. Lastly, we have shared a link to the Samsung Support Team if these experiences continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Earbuds
on November 9, 2024
Posted by: Polaris
[This review was collected as part of a promotion.] These earbuds are really wonderful!
I switched from the buds 2 and I could not be happier. The audio quality when listening to music is stunning, and the call quality and built in mic are definitely improved.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Poor Fit
on November 9, 2024
Posted by: Jo D
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
I love the look but the fit is poor. I have to adjust them frequently in my ear and they easily fall out. I don't think they are worth the cost I paid for them. If fit it important, then I wouldn't recommend these.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, November 11, 2024
Hi there Jo D, thank you for your feedback on your Samsung Galaxy Buds3. We completely understand how valuable that ideal fit with your earbuds is to you continued usage and enjoyment. We have provided a link to an article we recommend to help you with the placement, and recommend following up with a fit test you can perform in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Cute not not so efficient
on November 9, 2024
Posted by: Alabama
Expertise:Expert
Verified Purchase:Yes
Doesn't fully stay in your ears. Not easy to anwer calls from the ear piece.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 13, 2024
Hi Alabama, thank you for your feedback on your Samsung Galaxy Buds3. We would be more than happy to help you with the fit and features of your earbuds and maximize your overall experience. We have provided a link to an article to help you with the placement and recommend doing a fit test in the Samsung Wearables App. We have also shared a link to the full device manual and the Samsung Support Team to help you with the touch settings to answer your phone calls. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
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