Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Average customer rating
3.9 out of 5
3.9
(2,452 Reviews)
Open Ratings Snapshot
Rating breakdown 2,452 reviews
5 Stars
1,314
4 Stars
401
3 Stars
276
2 Stars
181
1 Star
280
49%of customers recommend this product. 
(
343 out of 694
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Great product
on November 15, 2024
Posted by: Conman
from Ponca oklahoma
Expertise:Expert
I've had mine since August I love them better than any airport I'd ever have.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Absolute comfort
on November 15, 2024
Posted by: Avid sanding enthusiast
Verified Purchase:Yes
So I bought these for my wife... She was an original airpod user for many many years. Actually hates the gen 3's. Says shape is different. She absolutely cannot stand anything that actually goes IN the ear either... The MOMENT she put these in her ears, she asked if one fell out jokingly, because they felt THAT good to her. She uses them all the time on trains (Metra - Chicagoans here) and the CTA as well. She's worn them for workouts, and still they stick to her like glue. She rants and raves all the time now to her friends.
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Uncomfortable
on November 15, 2024
Posted by: Big headed boby
Verified Purchase:Yes
Uncomfortable but sounds great would of definitely have ordered the pros
Response from Samsung USBy Social Commerce, November 18, 2024
Hey there Big headed boby, we appreciate your feedback on your Samsung Galaxy Buds3. We completely understand how important your earbuds are to you and needing a comfortable fit for prolonged wear and enjoyment. We have provided a link to an article to help you with the placement and recommend performing a fit test in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you continue to experience this matter or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
These need tips
on November 15, 2024
Posted by: Reggie R
Expertise:Intermediate
Verified Purchase:Yes
Sound quality was great but that's useless when they constantly fall out of your ear
No, I would not recommend this to a friend.
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 15, 2024
Hi there Reggie R, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how valuable the ideal fit of your earbuds is to you every day. We have provided a link to an article to help you with the placement, and recommend following up with a fit test in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you would ever like additional assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Both of my earphones have the same problem bud3p
on November 15, 2024
Posted by: iXacker
Expertise:Expert
Verified Purchase:Yes
Charging issues buds won't chage even the case fully
Response from Samsung USBy Social Commerce, November 15, 2024
Hi there iXacker, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how frustrating it is to have a brand new device that is not operating as intended or expected. We have provided a link to the Samsung Support Team and your warranty information to help you resolve this experience. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This item good
on November 15, 2024
Posted by: Mouayed Shoker
from Phoenix, AZ
Expertise:Intermediate
Verified Purchase:Yes
This item very excellent and very good and the quality very good
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Worth Buying
on November 14, 2024
Posted by: Ammad
from Athens, Georgia
Expertise:Intermediate
Verified Purchase:Yes
The sound quality on these buds are absolutely phenomenal. Great bass, great treble. But the problem is, the buds won't stay in my ears for too long because of their size and shape, a bit weird, but sometimes if you squeeze them in enough, you'll get what want. Love the mic extension and love hooking these buds up to my 55" OLED via Bluetooth, feel like I've got the cinemas in my ears.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 15, 2024
Hi Ammad, thank you for your feedback on your Samsung Galaxy Buds3. We are thrilled to hear you are enjoying the audio quality of your new device for your favorite movies and tv shows with your television. We would love to help you maximize your experience and troubleshoot the fit of your earbuds. We have provided a link to an article to help you with the placement and recommend doing a fit test as a follow up in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you have additional questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Lower Connection Range than Buds 2
on November 14, 2024
Posted by: Anonymous
Verified Purchase:Yes
The connection range is not as good as my Buds 2. Very disappointed.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, November 15, 2024
Hi Anonymous, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how important the reliable connection of your earbuds is to you every day to be able to move around without the worry of carrying your device as well. We have provided links to a few articles below to help you with the connection of your earbuds. We have also shared a link to the Samsung Support Team if you believe your earbuds are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
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