We appreciate you taking the time to share your feedback on the Galaxy Buds3! Your feedback is important as we continue to make constant changes. The Galaxy Buds3 deliver seamless sound across Android smartphones. The Buds3 pair effortlessly with almost any Android phone. To access advanced sound settings and enhance your listening experience, simply download the Galaxy Wearable app. We hate to hear that one of your earbuds isn't charging. If one or both of your Galaxy earbuds are not charging or turning on, it could be with either the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may lead to charging problems, and there’s also a possibility that the earbuds may be damaged. You can try the following steps to resolve the issue: fully charge the case, check the earbuds for any damage, or restart the earbuds. For detailed troubleshooting instructions, please check the link attached. If this persists, please be sure to reach out to us at Samsung Support for additional assistance. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Hey Kari! Thank you for sharing your experience with the Galaxy Buds3. We're glad to hear they’re working well for you. The Buds3 are designed to provide a rich sound experience with their premium audio quality, balanced by enhanced bass response. With their ergonomic design, they offer all-day comfort, making them perfect for extended use. Plus, features like Active Noise Cancellation help you stay focused and engaged with your music while blocking out distractions. If you haven't yet, check out the Galaxy Wearable app to personalize your audio settings and take full advantage of what the Buds3 has to offer. If you have any questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Thank you for sharing your experience with the Galaxy Buds3, Edward. The Galaxy Buds3 and Galaxy Buds3 Pro can enhance your understanding of real-time conversations in different languages, thanks to Galaxy AI! With the Interpreter app, you can listen to continuous in-person conversations or lectures and receive quick translations directly through your earbuds. Additionally, the Interpreter app provides a text transcript to accompany the translations. We see that you're having challenges with how they fit and the volume. It's worth noting that the Galaxy Buds3 are open-type earbuds, which means they don't have traditional ear tips, making them easier to place in your ears. To ensure a proper fit, be sure to check for the directional marks on the earbuds; there should be an “L” for the left earbud and an “R” for the right. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Make sure to angle them slightly so that the microphone is pointing toward your mouth rather than straight down. You can also adjust the angle by rotating them forward and backward until they feel comfortable. This might help improve both comfort and volume performance. Also, make sure your buds are charged, as the sound may be lower when they are not fully charged, and install updates if they are available for your buds. If you have any other concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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