Thanks for taking the time to share your honest feedback on the Galaxy Buds3, Char. We really appreciate getting insights from our customers so that we can continue to improve. With Galaxy Buds3, you can focus on what you love and avoid what you don’t. Thanks to Active Noise Cancellation, these earbuds filter out surrounding sounds, allowing you to enjoy your favorite audio without any unwanted distractions. We hate to see that you haven't been able to get the best fit. The Galaxy Buds3 are designed as open-type buds rather than canal types, so they do not have earbud tips. To get started, simply place them in your ears and check the bottom of the earb FEds for directional marks—you will see an L and an R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the buds by rotating them forward and backward until the fit feels right. It is crucial to get a good fit especially while using features such as noise cancellation. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Thank you for sharing your experience with the Galaxy Buds3, Torres. We understand how important efficient and seamless charging is for your earbuds. The Galaxy Buds3 provide up to 24 hours of playtime on a single charge, which can be extended to 30 hours when using a fully charged case. The Galaxy Buds3 are designed for convenience, featuring a compact case that protects the earbuds and allows for quick charging on the go. If you notice that they are not charging as expected, we recommend checking that the charging contacts are clean and free from debris, as this can improve the connection. Also, be sure to ensure that you are using the correct Samsung chargers to charge your buds. Please be aware that when the battery is completely drained, the case or buds need at least 20 to 30 minutes to turn on. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. We truly appreciate your feedback. Our aim is to deliver the best possible experience possible. If you have any further questions or need assistance, please feel free to reach out to us at Samsung Support. Your enjoyment of our products is our top priority! -Kelvin
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